I was in Vancouver for business and checked in late evening Friday 4/20 given room#605 (special handicap access room). I briefly inspected the room and noted it was outdated, wall mirror was loose from its frame, shower knob did not work. Since a clean comfortable bed with a decent gym (which the hotel does not have) were my only travel requirements, I was fine with the room. Saturday morning I woke up with red marks on right wrist and didn't think much and dismiss inital suspesion of any bedbug bites and went to work. I spent 2nd night Saturday in room605 and woke up with red bumps 1 on right forehead, 2 on right eyelid, 2 on right chin, several on right neck and right forearm and 10 on right hand with, I went down to front desk to ask for a different room, and she asked if I was allergic to something (food, shampoo or soap), I told her no - because red bumps are all on right side, nothing on left arm. Since I travel for work a lot I knew about bedbug bites (they occur linearly). She handed me 2 laundry bags and I packed ALL but my work and exercise clothes into them and left them in the old room for them to pick up. Since it was a Sunday, I would not get my laundry back until Monday afternoon, so I wore the same clothes for two days. I was then moved to room 906. I was also put in touch with Tim the manager on duty that day, who told me that they will have a bug specialist to come in on Tuesday to validate my claim. He gave me a $20 voucher for breakfast. The next 2 days I waited anxiously, worked and slept itchly. I refrained from scratching the bites but they were itchy and and sore the same time. I checked out on Tuesday 4/24 and was informed the the front desk manager Nicci that the bug man did find 1 bed bug - a big guy. She refunded my "parking fees" ($20+ per day) only for the 4 days and when I asked her about comping for the rooms, she said she would only comp for the 2 first bug nights and not the 3rd and 4th nights and not the parking. Basically, I would get either free parking or free 2 nights (I also had to pay a $50 meal/drink at the hotel restaurant). I did not want to make a scene, so I left the hotel and called Hotwire whom I booked the reservation. After explaining my situation and gving names and details, Hotwire immediately agreed to refund my entire reservation because their promise to their customers to "clean rooms". Koodos Hotwire.
I rarely take the time to write a long review but this time I feel the need to exercise my right to review and help out fellow travelers. I have mixed feelings about this hotel and how they handeled my situation. I tried to only give facts and you be the judge. Their immediate taking care of my laundry and moving me another room - thumbs up. Not comping for my rooms and trying to slice between bug room nights or parking - thumbs down. In my opionion, they did not do enough to compensate my suffrering. I came home Tuesday night still unable to sleep due to the itch. I went to see my doctor today and was prescribed three meds (antihistamine, cortisone, and antibiotics) for itch, swelling, and infection - yes all these from only 2 nights of bugs.
Pros - food and service were fantastic in the lounge. Breakfast waffle was amazing. Maybe I was so upset with the bites, I manged to finished an entire waffle all by myself. Hotel staff is generally friendly and helpful. Hotel location is close to the convention center and Robson St.
Cons - parking expensive like all hotels in downtown. Might have bedbug encounters.
- Official Description (provided by the hotel):
- The Century Plaza Hotel & Spa is a landmark destination hot spot right in the centre of downtown Vancouver. From its award winning amenities including a world class spa and comedy club, to the kitchen equipped suites featuring spectacular ocean, mountain and city views, the family owned and operated Century-Plaza Hotel & Spa has implemented sustainable practices such as its 'Green Initiative' Program as well as the 100% Chemical Free Commercial Cleaning System reducing our carbon footprint to provide guests with the wonderful home away from home ambiance. ... more less
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- Also Known As:
- Century Plaza Vancouver