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“More positive experience than negative”

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Century Plaza Hotel & Spa
Ranked #46 of 92 Hotels in Vancouver
Reviewed 23 April 2012

Overall very pleasant stay. The majority of staff were nice (from the receptonists to the servers and the cleaning ladies), except prehaps the receptionist who checked me out. I stayed for 12 nights so i felt that i should have been asked how my stay was and should have even gotten a thank you for payment but no. The deposit they request is new to me. it wont be back in my credit card for 5 working days which is inconvenient, is this the norm in Canadian hotels?
Bathroom flooded on me twice but it was dealt with switfly, except the floow was left soaking wet.
Lobby nice and relaxing but i was not too enamoured with the food in the restaurant. I ate there 3 times and found the food to be nice but not worth the price. the view from the room was amazing- and bed was very confortable. Shower was nice and powerful. Kitchenette nicely stocked for my needs. Liked the pool and steam room. Cafe was ok. Very strong coffee and on my last visit had to wait 15 minutes for my coffee. Apart from these small things, really enjoyed my stay mainly due to majority of wonderful staff that i encountered. Vancouver was a special place and would love to revisit and if i do, i would stay in the hotel again

  • Stayed: April 2012, travelled on business
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1  Thank Patrick27Limerick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Century-Plaza-Hotel, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this reviewResponded 23 April 2012

Dear Patrick,

Thank you for taking the time to write a review of our hotel! I'm glad you were able to experience all of our amenities, and that you enjoyed your room and the exceptional views we offer!

Just to clarify about the deposit, upon check-in we authorize a credit card for the amount of the stay, plus a little extra to cover any extra incidentals such as room charges. This is not a deposit, it's only an authorization so nothing is actually charged. Depending on your bank, they may or may not hold the funds for a certain amount of business days. This is standard practice throughout the US and Canada.

I'm so sorry about the challenges you had encountered along your stay. I've since had our maintenance team take a look at your room and fix any issues.

I've also passed along your comments to our food and beverage departments for review. We serve premium illy coffee in our cafe which sets us apart from the bigger competitors. We do offer an arrangement of coffee for those guests who wish to have a milder taste. It's definitely out of the norm to wait 15 minutes to be served, however. We aim to serve all of our guests within just a few minutes. We're really sorry about that!

Thanks again for your kind comments. We're glad you enjoyed your stay and really look forward to having you back as our guest once again.

Best regards,

Marshall

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3,271 - 3,275 of 3,817 reviews

Reviewed 19 April 2012

clean, centrally located and "very" friendly competent staff. nice little iga market just two
blocks down for a grocery run and close to a couple of beer and wine/liquor stores if you
are on foot. wouldn't hesitate to book there again! you get the very pleasant spa aroma
when entering the lobby which was nice!

  • Stayed: April 2012, travelled with friends
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2  Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

Great spot to stay overnight in Vancouver. We had stayed here before and had gotten a double queen room in the lower floors. We were happy to ask for a king sized bed as it was on the higher floor and the room itself felt newer. The exterior noise was also non-existant. The lower level will get noise from the nearby hospital at any time of the night.

Clean, roomy, fridge in the room, coffee and coffee maker.

Pool is al the way on L2 and the card we were given did open the door. Anyway, the pool is small and kinda dark as it is in the subbasement.

Parking is 17$ a day. Their brunch is good but somewhat pricey. No late checkout makes it a bit harder for the night owls

Room Tip: Get a room as high as you can as the higher floor as less noisy. The trick is to request a king siz...
See more room tips
  • Stayed: April 2012, travelled as a couple
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1  Thank carlbrochu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Century-Plaza-Hotel, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this reviewResponded 19 April 2012

Dear Carlbrochu,

Thank you so much for taking the time write a review of our hotel. We're glad you were able to check out our Ozonated Pool and award winning restaurant!

I just wanted to point out that our king size bedded rooms are located on all floors of the hotel. If guests wish to guarantee a higher floor, we suggest booking one of our Corporate Studio or Executive Suites, all of which are located on floors 25-29 and starting at just $20 more per night!

As always, we will take every effort in honoring guest requests. If a high floor is requested in any other room type, we'll do our best to make sure it happens.

Thanks again, and we hope to welcome you back soon!

Best regards,

Marshall

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Reviewed 15 April 2012

This was our first trip to Vancouver. Not knowing the city or where to stay, one always wonder what to expect... We were not dissappointed.
The front desk is very helpful and friendly
The rooms are huge and clean, with a kitchentte in the room.
The location is perfect - we walked to the supermarket, bought some food and ate in the room. There are also good shopping stores close to the hotel.
Would definetely stay here again!

  • Stayed: December 2011, travelled with family
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2  Thank Li4SouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

Although the bathroom was quite small, the double queen bed room was huge! A mini-kitchenette was in the room, although we didn't have time to use it. The lobby was immaculate and the staff was super friendly, especially when we needed to print boarding passes in the morning. Free wireless in the lobby, although you have to pay for it in the room. The hotel was very clean, and again, the views of the city were great. Also, the hotel is centrally located for walking around Vancouver.

  • Stayed: November 2011, travelled with friends
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2  Thank Aaron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Century Plaza Hotel & Spa

Address: 1015 Burrard St, Vancouver, British Columbia V6Z 1Y5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Vancouver
#35 Romantic Hotel in Vancouver
#37 Family Hotel in Vancouver
#41 Business Hotel in Vancouver
Price Range: ₹ 6,744 - ₹ 59,657 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Century Plaza Hotel & Spa 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
The Century Plaza Hotel & Spa is a landmark destination hot spot right in the centre of downtown Vancouver. From its award winning amenities including a world class spa and comedy club, to the kitchen equipped suites featuring spectacular ocean, mountain and city views, the family owned and operated Century-Plaza Hotel & Spa has implemented sustainable practices such as its 'Green Initiative' Program as well as the 100% Chemical Free Commercial Cleaning System reducing our carbon footprint to provide guests with the wonderful home away from home ambiance. ... more   less 
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Also Known As:
Century Plaza Vancouver

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