We spent 2 days at this hotel a week ago. The location was perfect for us to get to appointments in downtown Vancouver and VGH. Easy location/point to come and go from when heading out for dinner, etc. Very close (walking distance) to some great craft beer breweries which my husband loved!
The staff were very pleasant, welcoming & accomodating. The rooms, hallways, foyer were very inviting and clean! Free underground parking was a very nice plus!
Breakfast at the restaurant next door was yummy and the staff at this restaurant were very friendly! Great service!
We did have one incident that upset us! Our room as left unlocked - door propped open with doorstopper/latch - after the cleaning. Upsetting as our laptops and a few valuables were in the room. We called the front desk to immediately to advise. They apologized. We asked to speak to manager. Nothing was missing! We just wanted to ensure the manager did get our message/concern and not just brushed off at front desk. Manager did not contact us.
We did not want/expect reimbursement of room ,etc. Just ensure concern took seriously to avoid further incident for other guests.
Upon check out, the front desk again apologized. Paid for our breakfast. That was a very kind gesture - thank you!
Would we go back! Of course!! Would we recommend! Of course & already have!
All in all - great stay!More