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All reviews great location burrard station balcony room tim hortons canada place shower head drug store within walking distance the club lounge stanley park high floor heart of downtown per day convention center few blocks king bed public transportation
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Reviewed 17 April 2018

We stayed at the Hyatt for an evening gala at the hotel, it was fine for the function, and the room was clean and functional. staff were efficient and effective, thanked for my stay, didn't eat at any of the restaurants or use the gym etc so can't comment on that.

Date of stay: April 2018
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
Thank karimrajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018

Enjoyed a one-night stay post-cruise. Very convenient location. Beautiful, modern, clean hotel as expected with this chain. Enjoyed local wines and creative cocktails at the Grain & Tasting Bar. We found the Grille restaurant reasonable with fresh, locally-sourced dishes. Service in both venues was top-notch.
Very nice and safe area to walk around in the evening as well with wonderful shopping nearby.
Every urban area has their homeless population - and beware they hang out at the Tim Horton's next door in the early hours or in inclement weather. As I had to be at the train station at 5:30 before the hotel's Starbucks opened, that was the only early am option for me. They weren't a problem except for one guy begging for money. No reflection on the hotel - it is just something that comes with the territory.

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
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Thank DeedleD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018

I would not recommend this property. It has a good location, decent facilities but really poor staff. They were indifferent to downright rude and unhelpful with even simple requests (where is the nearest pharmacy seemed like too much to ask). It was overly busy in the public areas.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank robertrosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiLasanen, Executive Office at Hyatt Regency Vancouver, responded to this reviewResponded 23 April 2018

Dear robertrosen,

I wanted to reach out to you regarding your review. I am very sorry to hear of your experience and would like to assure you this is not up to our high standards of service. I would appreciate it if you can reach out to me directly at brandi.lasanen@hyatt.com so I may get some further details from you. We would love the opportunity to welcome you back the next time your travels bring you to Vancouver.

Warm Regards,
Brandi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

The location was great, condition of the hotel and guest rooms were good. The set up and food provided by the hotel for the conference was good. Kitchen staff and servers were very attentive. Front counter staff were abrupt but efficient.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hyatt Hotels
Thank hockeymum2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018

business, pleasure , had family come by , near all transits , near all amenities, enjoy for walks , i will recommend to friends am family , i will be looking for my next training, look forward to another great stay

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 363walter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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