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“Great Rooms, service could be improved”

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Rosewood Hotel Georgia
Ranked #4 of 90 Hotels in Vancouver
Certificate of Excellence
London, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Rooms, service could be improved”
Reviewed 5 March 2012

We stayed here in Feb 2012 in a junior suite. The rooms are very respectable and obviously brand new. Bathrooms were almost superb however the showers only have a ceiling mounted "rain-shower" which many people think they will like in principle but isn't so great in practice. There should at least be an optional shower hose.

Had no chance to try the restaurant but had room service - both for breakfast and dinner. At breakfast they managed to forget several items although, in their defence, they deleted these items from the bill even after they delivered it. Dinner was OK but nothing stand-out.

Staff in the lobby were fantastic, in particular the doormen.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank reallyreallyfussy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DwightSanford, Manager at Rosewood Hotel Georgia, responded to this review, 7 March 2012
The rain forest showers have been well-received, however, as you have noted other options should be available. We have started to look at retro-fitting the rooms with hand held showers so that some of the rooms are equipped with both and hope to have this completed in the near future.

Consistency is an extremely important part of our guest’s experience. If one part of the hotel is lacking it can have an adverse effect on the positive interactions and clearly, we have some opportunities within our room service program for improvement. Our goal is to move away from one's perception of room service and create a true in room dining experience that encompasses both service and product (food). Thank you very much for the feedback.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (434)
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English first
West Hartford, Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 March 2012

You MUST treat yourself to a stay at the Rosewood Hotel Georgia! Fabulous property and the service provided throughout the stay was impeccable! Terriific location in a wonderful city but be warned- you may never want to leave! The rooms themselves are so comfortable and the bathrooms were incredible! All other luxury hotels should take heed. Treat yourself to a visit to Senses-their spa- and you won't be disappointed.
The time honored tradition of meeting for cocktails is alive and well and thriving at their Hawksworth Restaurant and Bar 1927. You must try the signature cocktail "Georgia" which has been dubbed "hotel history in a glass". Such fun! Their Bel Cafe seems to be the hot spot for the local crowd for breakfast and lunch. Great soups, artisnal sandwiches and to die for pastries. Try the new "cookies and cream" macaroon- worth every calorie.
If you need to get around town, the hotel's own Bentley can take you there. Reservations are required and service is limited to within city limits. Cannot wait to return Vancouver and this wonderful hotel,

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelgoddess53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, General Manager at Rosewood Hotel Georgia, responded to this review, 5 March 2012
Thank you very much for taking the time to post your review on Trip Advisor.com about your stay with us.

We strive every day to exceed our guest expectations. We know you have a choice of what hotel to select so we are pleased you selected a Rosewood property for your Vancouver visit.

Please let us know the next time your travel plans bring you back to our beautiful city.

Regards,
Steve Halliday
Managing Director
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Toronto
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 2 March 2012

Conveniently located out of the main stream of traffic, Hotel Georgia offers a lovely environment to enjoy Vancouver on business or pleasure. I first found the hotel on one of my business trips and am returning for a casual weekend with my spouse. We'll let you know how the weekend romance rating goes but for business, it was a very enjoyable stay.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TorontoTraveler_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, General Manager at Rosewood Hotel Georgia, responded to this review, 6 March 2012
Thank you for taking the time to post your review of our hotel when you stayed on March 2nd.

When you do plan to return with your spouse please let us know so we can help you experience more about our services like Sense Spa and our 52 ft salt water pool.

We will be opening our alfresco lounge on our 4th floor very soon which opens for lunch and offers superb and unique classic cocktails created by our very experienced bartenders. This area is very relaxing, has a waterfall and is outdoors. A real fun place to be.

Regards,
Steve Halliday
Managing Director
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Vancouver, Canada
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 February 2012

Stayed at the Rosewood Hotel Georgia for our 25th wedding anniversary. At 45 & 44 years of age respectively - we are old enough to appreciate the finer things in life & young enough to still enjoy a good, slightly rowdy night on the town.

The staff at this hotel were extremely professional but managed to combine that trait with a sincere desire to do anything in their power to add enjoyment to their guests stay.

The ambience of the entire hotel is fantastic, and in particular the staff of the 1927 Lobby Lounge & the front desk personnel - were a true pleasure to interact with.

We are fairly well travelled, and have had the opportunity to stay at a number of 1st class hotel around the world. However, the Rosewood Hotel Georgia definitely rose to the top of the ranks for both luxurious surroundings & top notch customer service.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MWiebe01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, General Manager at Rosewood Hotel Georgia, responded to this review, 6 March 2012
Thanks so much for sending comments about your visit in February. We appreciate it.

We read all comments to our team so they can see who sends feedback to Trip Advisor.

Our team looks forward to welcoming you back very soon.

Regards,

Steve Halliday
Managing Director
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Edmonton
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 February 2012

5 Stars! The best of the best! I would highly recommend this hotel. I will return!

Helpful?
1 Thank Nomad04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H, General Manager at Rosewood Hotel Georgia, responded to this review, 6 March 2012
You made our day by your posted comment on Trip Advisor.

We are very proud of our team and our hotel. We have spent the past 5 years in the planning to be prepared to take care of the many guests we are receiving daily.

Our goal is to roll out the RED Carpet to every guest.

Please try to come back very soon.

Regards,

Steve Halliday
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosewood Hotel Georgia

Property: Rosewood Hotel Georgia
Address: 801 West Georgia Street, Vancouver, British Columbia V6C 1P7, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 90 Hotels in Vancouver
Price range (per night): ₹ 23,191 - ₹ 73,966
Hotel Class:5 star — Rosewood Hotel Georgia 5*
Number of rooms: 156
Official Description (provided by the hotel):
Following its debut in the Roaring ‘20s, the Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. The opening of Rosewood Hotel Georgia in 2011 has returned Vancouver's most legendary hotel to its place as one of the select hotels worldwide. The hotel reflects timeless elegance, with 156 luxurious guestrooms and suites, Sense, A Rosewood Spa®, Reflections outdoor patio, 1927 Lobby Lounge, 9853 sq feet of function space, a fitness center, 52” indoor saltwater lap pool and Hawksworth restaurant. ... more   less 
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