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All reviews laundry facility microwave and fridge across the street room was clean adventure park two bedroom suite okanagan lake full kitchen short walk heidi bbqs motel stove
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Reviewed 22 August 2016

we traveled from vancouver only to get kicked out after 20 hours for bringing our 2 cats with us. our cats endured a 6 hour ride in extremely hot weather only to have to do it again the day after. the motel's terribly designed website does absolutely nothing to inform the tenants and is just upright confusing. the website states that they are pet friendly, yet when we arrived they told us cats were not allowed and as a result got kicked out immediately.

we headed to the office to confront them about this issue, and the short tempered lady working there was being extremely rude and began screaming and yelling at us saying she will threaten to take legal actions against us and call the police if we dont leave right away. having no other choice we had to leave 3 days early of our planned trip. the lady then had the decency to say " i am not responsible for informing you of our policies"

the staff, filthy environment and even worse service completely ruined our experience and vacation. take my advice into consideration when i say this: there are hundreds of motels in the area that are WAY cheaper and provide better service and have better staff that wont try to screw you over for your time and money. this motel isnt worth it.

i would recommend absolutely nobody to go to this dump hole, and feel bad for anyone that has already booked their stay, because you are in for one hell of a surprise.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Oki D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2016 via mobile

Dont waste your time on this hotel. Their service is awful and the staff show no compassion towards their tennants. Their website is not resourceful as it is poorly constructed and will lead to contradiction. Website says they are pet friendly, yet dont allow cats. Are cats not pets afterall? The staff is uptight and if they feel like they are wrong in a situation, they are going to threaten you by saying they will take legal action against you and will call the police. They carelessly threw us out onto the streets after travelling 600km the night before, and with no other place to stay our vacation was ruined by having to make the trip back home. Overall the stay is not worth the money as you can easily find a cheaper hotel with better service and staff.

Date of stay: August 2016
Trip type: Travelled with family
2  Thank Teodora P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2016

Hello, we stayed 6 nights at the Golden Sands in Penticton. It was the dirtiest motel we have ever stayed in, the carpet was filthy and when we complained they dry shampooed it which helped a little but we still wore our sandals full time in the room. The floor was never wet mopped and seldom even swept. The sink and tub was never even rinsed, they would pick up the used towels from the tub and that was it. One day the garbages weren't even emptied. It did have a good air conditioner and mini-fridge. When we asked for some cleaner to do the floor ourselves they got snotty. Wouldn't stay there again.

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Fitzfrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2016

Very friendly staff, was in a standard suite , had to change suites as the people around us were up for an event and were quit loud... so we were moved into a 2 bedroom same price with a beautiful view... has a pool overall its clean..

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Lisat067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2016

Great location near the end of the beach strip across from the SS Sicamous. I was visiting with family in March so it was quiet on the stripe at this time of year, can not say if that is the same for the summer months.
Enough space with two bedrooms, kitchen and eating area. Great for a get away in the Okanagan.
You can walk down to the Casino in about 20 minutes

Date of stay: March 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Brian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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