On Top of the physical damage in my so called suite it was so dirty. This experience was beyond crazy, the worst hotel I've ever visited in the world. This dirty rundown executive suite had 30% of the bathroom tiles broken there was mold in and rust in the shower and the jacuzzi was broken. The bed skirt was ripped the flat sheets they were using where fitted sheets go and did not properly cover the mattress. The carpets were incredibly worn as though the unit has been lived in for a long term rental where parties were thrown. I was upsold the room based on it having a jacuzzi and when it didn't work i asked to change rooms. The incompetent front desk attendant Olu told me I could not change rooms. He told me I didn't have to worry he would discount the room and he wouldn't have me change rooms. When I checked out I explained my experience to Jason the daytime front desk attendant he apologized for my terrible experience and comped my room. I stayed one night Nov, 30th 2017 checked out Dec. 1st 2017. Looking at my credit card statement after receiving a call days letter I will now fight these crooks through my credit card. Olu was mad at Jason's resolution charged my credit card and December 3rd and proceeded to place a call to me straight out of the twilight zone. He waited to gather the nerve to call me a week after I left on Dec 6th 2017 and using the most unacceptable to customer service dialogue tried to tell me Jason was not allowed to comp my room and he would be charging me. This is my first social media review of this experience as I have promised management I will spend 500% of my bill to drive awareness to this dirty hotel where the cleanest place in the hotel is the lobby and the front outside like a facade. I gave management until yesterday night to receive an apology or begin legal actions. I am outraged at the way I have been treated! The Shady Hotel Stay Away.
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- Also Known As:
- Grand Hotel Nanaimo
- Nanaimo Grand Hotel
- The Grand Hotel Nanaimo Vancouver Island