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Reviewed 16 September 2016 via mobile

This is a HOSTEL and not a hotel.

At $89 it's grossly overpriced. We ended up paying and extra $10 for a queen bed. $99 is an absolutely ridiculous price for this place. Highly recommend paying a few extra bucks for a real hotel.

No towels, no hand soap or toilet paper in the women's shared toilet, huge barking dog in the office when you come and go, sketchy door locks, no proper curtains, bizarre notices about video surveillance in the common areas.

Lesson learned; read reviews more carefully before booking online!

Stayed: September 2016, travelled as a couple
2  Thank jvangurp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie W, Manager at Kelowna Okanagan Lake Hostel, responded to this reviewResponded 13 June 2017

A hostel for the price is very low already, during the summer , the rate can go to 169/night depend on which room that you choice, if no budget please only book dorm for your budget room, private room are much higher, some with condition some without deepen where need it.
Kelowan is a very different town cost are much higher than other town .

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Reviewed 24 August 2016

Currently staying at the hostel while looking for an apartment. Got a standard private room at very reasonable rate. It is clean and functional. Location is great and people friendly. Keep in mind this is a hostel, not a hotel, but I would recommend trying a hostel if you never have... Get to meet people, very different experience than staying in a chain hotel.

Room Tip: My standard private room has a desk and TV great value.
  • Stayed: August 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Mitch G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2016

Though the location may be alright the atmosphere and conditions are appauling, it is more an old house with converted rooms than a hostel. You can hear the mice in the walls and every so often running across the floor. It is run by a lady who is intrusive and very very unhelpful. if you ask for a refund of any kind due to a change in plans she claims she is not orthized to do that, when you ask for contact details for people who can she refuses.
If -5 was an option I would be choosing that, I can not stress this enough do not book here under any circumstances.

  • Stayed: August 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Luke K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2016

air condition room and w/ free continental breakfast as advertised is complete false,,,they will give you small electric fan,,I booked this weekend but boy I made a big mistake..no washrooms inside the room- you have to go outside another floor for shared washrooms, no towels and the shower room - you cannot bend to scrub your feet..
I think this was just a residential house made into hostel by adding rooms here & there.. I will never recommend this place ever..

  • Stayed: August 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank marlyn204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie W, Front Office Manager at Kelowna Okanagan Lake Hostel, responded to this reviewResponded 25 August 2016

Free coffee, or tea and do it yourself ( D I Y ) breakfast , is always available , as per web site , there is no mention of air conditional in every room, in some room we do have it .
Our web site states share bathrooms , kitchen and towel are 5 dollars charge if you need it.
Client did not read description on web site
This is not a 5 star hotel , we try out best to keep the hostel very clean
WE have lot of return customers
WE appreciate your input
thank you

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Reviewed 21 July 2016

The lady who work at the reception is VERY RUDE she should do a proper training, she is just after the money seriously she doesn't mind if the guest is happy or not as long as she's getting money! place is so small very uncomfortable female washroom, no toilet paper washroom floor is always wet. place is so dirty, smells so bad, bed is terrible very poor service we ask a breakfast included but we didn't bother to eat there dirty kitchen we even saw a mouse running around at night. they ask for $20 key deposit we didnt get it back. very bad place to stay if your paying for $100 something just find a decent place. only thing we like is close to downtown, this is the worst place ive ever been during my travel time. Hallway is smell rotten egg. So don't bother to stay here. The owner Maggie is RACIST her attitude is terrible she should not be running her business if you have a very poor customer service skill. WIFI is free but very POOR CONNECTION

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Lou Adriel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie W, Front Office Manager at Kelowna Okanagan Lake Hostel, responded to this reviewResponded 25 August 2016

The previous guest are responsible for drying the floor after use .
This is not a 5 star hotel , we try out best to keep the hostel very clean
WE have lot of return customers
WE appreciate your input
thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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