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Reviewed 24 August 2016

Though the location may be alright the atmosphere and conditions are appauling, it is more an old house with converted rooms than a hostel. You can hear the mice in the walls and every so often running across the floor. It is run by a lady who is intrusive and very very unhelpful. if you ask for a refund of any kind due to a change in plans she claims she is not orthized to do that, when you ask for contact details for people who can she refuses.
If -5 was an option I would be choosing that, I can not stress this enough do not book here under any circumstances.

  • Stayed: August 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Luke K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2016

air condition room and w/ free continental breakfast as advertised is complete false,,,they will give you small electric fan,,I booked this weekend but boy I made a big mistake..no washrooms inside the room- you have to go outside another floor for shared washrooms, no towels and the shower room - you cannot bend to scrub your feet..
I think this was just a residential house made into hostel by adding rooms here & there.. I will never recommend this place ever..

  • Stayed: August 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank marlyn204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie W, Front Office Manager at Kelowna Okanagan Lake Hostel, responded to this reviewResponded 25 August 2016

Free coffee, or tea and do it yourself ( D I Y ) breakfast , is always available , as per web site , there is no mention of air conditional in every room, in some room we do have it .
Our web site states share bathrooms , kitchen and towel are 5 dollars charge if you need it.
Client did not read description on web site
This is not a 5 star hotel , we try out best to keep the hostel very clean
WE have lot of return customers
WE appreciate your input
thank you

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Reviewed 21 July 2016

The lady who work at the reception is VERY RUDE she should do a proper training, she is just after the money seriously she doesn't mind if the guest is happy or not as long as she's getting money! place is so small very uncomfortable female washroom, no toilet paper washroom floor is always wet. place is so dirty, smells so bad, bed is terrible very poor service we ask a breakfast included but we didn't bother to eat there dirty kitchen we even saw a mouse running around at night. they ask for $20 key deposit we didnt get it back. very bad place to stay if your paying for $100 something just find a decent place. only thing we like is close to downtown, this is the worst place ive ever been during my travel time. Hallway is smell rotten egg. So don't bother to stay here. The owner Maggie is RACIST her attitude is terrible she should not be running her business if you have a very poor customer service skill. WIFI is free but very POOR CONNECTION

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Lou Adriel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie W, Front Office Manager at Kelowna Okanagan Lake Hostel, responded to this reviewResponded 25 August 2016

The previous guest are responsible for drying the floor after use .
This is not a 5 star hotel , we try out best to keep the hostel very clean
WE have lot of return customers
WE appreciate your input
thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2016

The Owner will change price the second day.. and wont respect the customer itt is her house so you need move according to her.. if you dont check out she charges your credit card with no warning after 5 minutes and threat to call the cops.
dont go

  • Stayed: July 2016, travelled solo
    • Value
    • Rooms
    • Service
3  Thank Sam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie W, front desk at Kelowna Okanagan Lake Hostel, responded to this reviewResponded 13 June 2017

We respect good people .wish respect each other
Check out by 11 am it is the accommodations here, also hotel , and so on
if you want to stay longer other people can not check in , someone else will complaint as well, to make sure everyone fallowing rule, the time to chink in and check out
The price are different depend on week or weekend, infact if you do think price different you can move on to different hostel and see how much that cost , it will be much higher and so on , please book make sure you know the rate are different between week or weekend , and make sure to be fair when you write review are true not making up

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Reviewed 14 July 2016

I loved this place, but not for its quality. Our stay was hilarious and we still have running gags about it. Communication with the owner for booking was already "interesting" but all worked out fine. We arrived by chance at the same time as a big group and were told that we should have arrived earlier or later. Well how were we supposed to know about this group?? Then the owner was suspicious of my creditcard... I was not asked whether I prefer paying in cash or interac (which I would have preferred). The owner also asked us whether we would like to buy the hostel. No we would not. And that we should have stayed longer. The room was very old-fashioned and packed with unnecessary tables, shelves and chairs, but besides that okay. However, one hears everyone on the floor, so it is rather noisy. I also had to explain some women of another travel group the bathrooms upstairs, since they did not get a tour of the building. If the hostel is full, there is a traffic jam in the evening in the women's bathroom since there are only 3-4 toilets and sinks for brushing one's teeth. Also, you cannot really change in privacy in the showers - all the girls' showers are just in one room (with no real place to put one's clothes and towel) and there is no option for privacy, for example with some private space in front of every shower, as in other hostels. However, we had a lot of fun and still talk about our stay at this funny place. :)

  • Stayed: May 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank TravelElise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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