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“Outside looks better than inside”

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South Thompson Inn & Conference Center
Ranked #1 of 55 Hotels in Kamloops
Certificate of Excellence
Calgary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Outside looks better than inside”
Reviewed 24 April 2012

Front desk staff was v. friendly and helpful, and the location is nicely away from highway and train noise, but that's where the positives end.

We stayed in the stable suite because it had a kitchenette. Not a great idea - stuffy because it's an upper level, but no windows that open. One painted shut, two with A/C units installed. Not installed very well as wasps were climbing in around them. Furnishings looked like leftovers from a campus yard sale. Shower in bathroom was super low and claustrophobic due to slanting ceiling. Big negative - DOUBLE not QUEEN bed. Who puts a double bed in a hotel these days??

Overall the place sounds good on the web, but in reality is falling apart. Put a new coat of paint on the stairs, have some windows that open, get rid of the 1970s kitchen cabinets and replace the stained carpets.

  • Stayed April 2012, travelled on business
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    • Location
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Helpful?
2 Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this review, 27 April 2012
First of all I agree with you the stable suites are not The Inn. We have tried a couple times to get in and update the suites but they are so popular have not had them empty long enough to get them done.

These suites were built in the 70’s as housing for horse trainers and even our web site explains the low showers suited for jockeys.
The kitchen seems the reason you decided on the suites as these are the only kitchen units available other than the Manor house. In addition these two suites are the only areas we do not charge for pets to stay. You had a pet so saved a fair bit. We also charge less for these suites.
We tell all people who mention the suites that they are “Rustic” They have a good kitchen, nice sitting area and a bedroom that only allows for a double bed.
You stayed two day so thank you. I just wished you had mentioned you did not like the suites when you checked in or at least after one night as we would have been happy to move you back to the Inn.
The person who checked you in was the same person who checked you out. Unfortunately you did not mention your concerns at any time including checkout.
We strive to make every guest happy and if you were not happy with your choice and did not tell us how could we make it better.
I wish everyone would let us know if they have an issue so we can fix it. And we will do everything we can to do so.
This is the first stable suite complaint we have had so I apologize for our team not making sure the suite suited you.
I wish no matter where you stay I wish everyone would let the property know if there is something they don ‘t like rather than say everything is fine and then write a negative report on TripAdviser.
How can we fix something if we don’t know it bothers you and not everyone is bothered by the same things. We for one will do everything in our power to make your stay as perfect as we can.
David
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701 reviews from our community

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Rating summary
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  • Service
  • Value
  • Cleanliness
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Chilliwack
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 April 2012

My partner and I booked a room at the inn for a wedding we were attending there. We decided to 'splurge' on the King Suite, primarily due to the description of 'a jacuzzi/soaker tub'. Upon arrival, we had all of our luggage in hand and were simply handed keys, and told to enjoy our stay...and proceeded to have to wander about the hotel, up and down stairs until we stumbled across our room. Would have definitely appreciated a simple, 'it's just down this hall to your left' before the receptionist walked away from the desk. Our room was very lovely and had a beautiful view of the river, but we were nearly heartbroken to discover that our bathroom featured only a standard bath/shower unit that one would find in a Motel 6. On top of that disappointment, there was no coffee pot in the room, and we were told that we would have to pay about $10 to have coffee and continental breakfast service in the morning. So, we woke up the morning of our stay, and were so disappointed #1- by not even being able to enjoy a cup of coffee for the price we were paying, #2 - by not being able to enjoy the lovely bathtub we had been looking forward to, and #3 - feeling so uninformed of what the hotel had to offer, that we didn't even know we could get breakfast right next door at the golf course until after we had packed up, checked out, and driven into kamploops for breakfast, for-going the walk by the river that we had also been looking forward to.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Aura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this review, 25 April 2012
Your room was on the main floor so unfortunate you to go upstairs and back down again. We try and tell everyone what floor they are on. The person who looked after you is new so if we did not I apologize. You have helped future guests as in the future we will write on the key envelope what floor the room is on. Motel 6? This is pretty harsh. Not all of our King rooms have a 6' jetted Jacuzzi tub and there was no request for one in your reservation. If you had mentioned it we would have been happy to move you to a room that does include one. It is really unfortunate you did not let us know how important the Jacuzzi tub was to you as it was an easy fix. We do not have coffee in our rooms for a number of reasons but we do offer great complimentary Lavazza Italian coffee in our library, teas as well. So much better quality than in room coffee. The coffee was complimentary and the breakfast was $9.95, You could have had breakfast with us and still had your walk along the river. We are sorry we did not meet your expectaions, The wedding went well. As far as we heard everyone else including the Bride & Groom had a great time. Hope you enjoyed the wedding & reception and I wish you had of let us know your issues as we would have solved them.
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Vernon
1 review
Reviewed 13 April 2012

This is my heaven if there was a heaven on earth.
I have stayed in many hotels over the life of my career. Most were the usual with all the features and with all the disractions that go with them. When your meeting for a conference and you work very hard to get it done, you are really competing with "hurry up so we can go to the casino or out on the town or whatever".
Here it is a country setting with golf close by and the river lazily creeping by out back. Large clean rooms, good food, large and small meeting rooms and all you need to have a modern and great conference without the distractions! This is the second time I have stayed here and it will not be the last. Ah Heaven I love it
Dennis Webb U.E.-- ExecutiveSecretary-- ATV/BC

Room Tip: River side or Golf side
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this review, 16 April 2012
Wow, thank you so very much for this wonderful review of your stay with us! As I have said before we never tire of these comments. This is what our team works so hard for, we love having our guests enjoy thier time with us. We welcome you back anytime!
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Kamloops, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2012

We recently had a group of family and friends stay at the Manor House. What a beautiful setting and facility! In addition, we had a culinary lesson from Executive Chef Mitch Schaffer. Mitch and his team put everyone at ease and made the experience warm, welcoming and fun! I would highly recommend booking at this property, as well as adding group services such as this culinary experience. What a great way for a group to stay, have dinner and entertainment all in one night.

  • Stayed March 2012, travelled with friends
    • Value
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Helpful?
1 Thank Jarita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this review, 16 April 2012
We are so happy you enjoyed your stay in the Manor house, Chef Mitch & his team also enjoyed their time with you all. He is very passionate about food and loves to share that passion. Thank you for your time to write this review and of course thank you for staying with us.
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Abbotsford, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 April 2012

Very nice concept and if full amenities and services available a beautiful location.
There were no elevators or porters at this 5 star resort. We had to pay for a continental
breakfast. There was no coffee shop or all day cafe for breakfast or lunch (discovered on last day of stay that the golf course next door had a restaurant open at least for lunch and the rest of the day for afternoon coffee, snacks, etc). Restuarant only open from 5:00pm. In room coffee pots not allowed. No balcony furniture. No privacy divider on balcony between adjoining rooms. No real amenties on site other than closed seasonal pool and out door hot tub. Believe the hotel needs a major upgrade as getting old. Boards around balcony rotting breaking away, sink wouldn't drain. If a major upgrade and full services put into place we would return, otherwise no. Because of the lack of services the location then becomes very inconvenient as you have to continuously run into the city of Kamloops, which wasn't the point of the stay.

Room Tip: Use caution if any mobility or chronic pain issues, there is no elevator in this facility and they...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank madcachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STIGR, Owner at South Thompson Inn & Conference Center, responded to this review, 16 April 2012
This is a difficult one and I ask anyone reading this to please look at all the other comments by other guests. The only thing mentioned to us during the stay was the coffee .

You are correct there is no elevator and if requested generally we would have happily moved you to the main floor but when you were here the main floor was full.
If requested we always carry luggage for our guests. Actually when people ask about an elevator we automatically offer to carry the bags upstairs.

As you know there is no such thing as a free breakfast. If free the room rate reflects it so everyone pays even if they do not eat. Does not seem fair to me so we charge only those that eat. We charge $9.95 for a great continental breakfast. You didn’t mention the great room rate we gave you.

As you brought your own Starbucks coffee to brew we knew that coffee was important so our team brewed it for you and unfortunately we did not do as good a job as Starbucks. When this failed we did give you a coffee maker.

As April is generally a slow time for us the balcony furniture had just been removed for cleaning. If mentioned at the time we would have happily brought some for you. Another guest room had made such a request and we replaced the furniture for their deck

The hot tub was open and we have a great gym . The only amenity not open is our seasonal outdoor pool.

True we have never been open for lunch but our chef was on site preparing for a wedding so we would have been happy to make you something if asked.

View from first floor great as well whether you are on the river or mountain side.

We are constantly maintaining our property and this deck rail trim does need work. Thanks for letting us know.

We did not receive a request to fix the sink and it is working well now.

Thank you for your positive comments and we are happy you did stay with us for two day.

David
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Additional Information about South Thompson Inn & Conference Center

Property: South Thompson Inn & Conference Center
Address: 3438 Shuswap Rd, Kamloops, British Columbia V2H 1T2, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kamloops
#1 Business Hotel in Kamloops
#3 Family Hotel in Kamloops
Price range (per night): ₹ 6,333 - ₹ 11,956
Hotel Class:3.5 star — South Thompson Inn & Conference Center 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
The "Unique Boutique" Inn is situated on 55 beautifully landscaped acres right on the South Thompson River. Guest accommodations are all individually decorated and feature balconies overlooking the spectacular mountain or river views, luxurious bathrobes, soaker or jetted bathtubs & complimentary wireless internet service. Adjacent to Rivershore Golf Links."Kentucky style" Inn with Western Hospitality. ... more   less 
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Also Known As:
South Thompson Conference Center
South Thompson Inn - Guest Ranch
South Thompson Hotel Kamloops
South Thompson Inn And Conference Center
Thompson Inn Kamloops

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