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Reviewed 16 September 2012

Very nice hotel with cool rooms after a long day travelling. Casino next door. Frick n fracks tap house across the road. Chinese restaurant almost next to that. Very well situated hotel . In the morning ashort walk for a snack breakfast to Tim Hortons. Nice stay

  • Stayed: September 2012, travelled as a couple
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1  Thank bobcop_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear bobcop_12,

Thanks so much for taking the time to share your review. I am pleased you enjoyed your stay and the local area that offers so much at your fingertips ! We hope to have you stay again in the near future.

Kind Regards,

Bryan Pilbeam
General Manager

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Reviewed 13 September 2012

This is a centrally located hotel to all the downtown local attractions. The front desk and maintenance staff are most accommodating with a genuine friendly approach. Rooms are spacious and clean with all the modern amenities. Recommend this as an excellent choice and would defiantly stay here again when in the area.

Room Tip: Recommend the club floor which includes hot breakfast and free parking.
  • Stayed: September 2012, travelled as a couple
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1  Thank Garry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear GaryM,

Thanks very much for taking the time to share your experience. I am glad to see you enjoyed our friendly team - and you gave a great tip ! Our Executive Club Floor is becoming so very popular, with some great value added essentials. Look forward to seeing you again

Best Regards,

Bryan Pilbeam
General Manager

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Reviewed 11 September 2012

On arriving by train into Kamploops it was a pleasant change to enter into the hotel and our rooms were beautiful and cool - awesome. A very nice bar and restaurant area. there were renovations going on next door at the casino - didn't hear a thing they only thing was when you were leaving the hotel it was a bit congested.

  • Stayed: July 2012, travelled with friends
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1  Thank travellady007_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear travellady007_11,

Thanks so much for sharing your experience. I hope you enjoy the train journey as much ! Yes our renovations are finally over ! and we have a beautiful new entrance to brag about. Our guests are now greated in a new porte cochere by a doorman, offering valet parking or assisting you as required. Hope to see you again soon !

Regards

Bryan Pilbeam
General Manager

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Reviewed 4 September 2012

We went on a girls trip for the weekend to visit a friend. Overall the hotel was probably in line with other hotels in Kamloops. The location is nice because it is walking distance to some great places to eat. The hotel charges $10 for underground parking, which can be somewhat hard to navigate in - very tight spots, etc. While the room was renovated, the bathroom had not been and the toliet and taps were always making a lot of noise and leaking. We basically used the hotel as a place to sleep at night and it was great for that. I booked a few weeks in advance using the hotel website and received a rate of $129/night (for a standard 2 double bed room). The day before my trip, I checked the website again and the rate had been reduced to $119. I phoned the hotel to ask if they could please make the change on my reservation, but they were unable to, so I had to cancel the old reservation online and make a new one. A minor inconvience, but a very strange system and the response of the front desk staff was not customer service oriented. It can also be quite noisy on the street at night so if you like to have your window open at night, you might want to stay somewhere else.

  • Stayed: August 2012, travelled with friends
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1  Thank bostonterrier17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear bostonterrier17,

Thanks very much for taking the time to share your experience. We hope to you have return in the future, we have just upgraded our entrance and can now offer you valet parking along with an improved parkade (heated underground) experience. It sounds as though you were in a standard room - which does not yet have renovated bathrooms. Sorry to learn that you felt your stay was average...not what we are shooting for ! Should you wish to return, please give me a call - I would be happy to make your plans personally.

Kind Reagrds,

Bryan Pilbeam
General Manager

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Reviewed 2 September 2012

Loved the fact that we had to pay an extra $10 to park the car. Hotel is beside a casino. Our room was very small, bed was okay. Bathroom was awful, drippy cheap Waltec taps and taps in the tub were almost impossible to open and close.

  • Stayed: August 2012, travelled on business
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2  Thank CoraT96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 5 October 2012

Dear CoraT96,

Thank you for taking the time to share your experience. I was sorry to read we did not meet up to your expectations. We do have packages that include the cost of parking (as well as breakfast and other items) as well as various room types/upgrades that are all priced accordingly -based on the requirements of the guest. We have a frequent room maintenance program to attempt to catch items such as a leaky tap or scuff in the wall proactively. My apologies that the room was not up to your, nor our own high standard ! I hope you will give us another opportunity in the future, if you do - please call me directly to assist with your arrangements personally.

Kind Regards

Bryan Pilbeam
General Manager

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