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“Guests are a bother at this hotel.” 1 of 5 bubbles
Review of Best Western Plus Kamloops Hotel

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Best Western Plus Kamloops Hotel
Ranked #4 of 55 Hotels in Kamloops
Certificate of Excellence
GreenLeadersPlatinum level
Lillooet, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Guests are a bother at this hotel.”
1 of 5 bubbles Reviewed 20 March 2012

Had stayed at this hotel 1.5 years ago and did not have a very good experience. However, I did like the fact that it was new and very clean, so I gave it another chance. Well.....I shouldn't have. The staff are STILL very unfriendly. Reported loud noise coming from neighborouring rooms 3 times (all after 2am), nothing was done about it. Morning reception staff did not even offer an appology, just let me know in a rude tone that I was the only one calling down about this, so it couldn't have been that bad. Nice! The lack of sleep and the staff's attitude, sure ruined my morning. It doesn't make sense to stay at a hotel, where you pay over $100, but can't get any sleep. Will therefore NOT be back. I will ensure all my friends and family are aware of this.

  • Stayed February 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank 12340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timrodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review, 23 March 2012
Night Auditor could not find any noise when they went up to the floor. Morning shift only stated that no one else had complained about noise so that is why the morning staff did not offer a discount but a note was left on our daily file incase someone else did complain later that day which did not happen.
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589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 March 2012

Just a 1 night stop over for us - clean, reasonably comfortable rooms but the noise is incredible - not in a good way!

We stayed on a Saturday night and had a group of 'drunks' shouting, in and out of elevators, slamming doors and getting ice on our floor from 0300 - 0430 in the morning. Very poor insulation of the rooms. Having said this, after ringing the front desk on 3 separate occasions they did calm the situation down but it lasted way too long in the first place. An adjustment was made to the bill after answering honestly but politely to the check out question of 'how was your stay?' which was appreciated.

Breakfast included but poor selection...

Overall ok but noise is a big problem particularly between rooms / hallways

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Travelingaustralian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timrodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review, 13 March 2012
Thank you for your comments regarding your visit with us. We do apologize for the unfortunate problem with a room on the same floor on your visit. It is definitely not the norm at this hotel and we do take our guests comfort seriously!

It did take a while to quiet the room down. It was a threat of eviction that finally did the deed! We did adjust 3 rooms that were located around them for the inconvienance.

Again, we do apologize.

Tim Rodgers CHA
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Armstrong, Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

all the staff were very friendly and helpful. we really enjoyed the pool and work out area. the breakfast was also good lots of hot items. being a newer hotel we expected the rooms to be in good shape and they were. it was nice to wake up to a nice view of north Kamloops

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bullpasture5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timrodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review, 7 March 2012
Thank you for your comments on your visit. We have also announced that we are using a new natural cleaner eliminating 95 percent fo the chemicals we were using to clean rooms.

Our new breakfast menu seems to be going over well also as our customers scores have gone up 20 percent on our breakfast.

Thank you

Tim Rodgers CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BC
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

I have stayed at the Best Western in Kamloops 4 times since they opened as I travel there for work a few times a year. I love the new modern decor, TV, and bath amenities. The heated bathroom floors are also a plus. The staf are always friendly and last time I checked in, the woman even remembered my name. They have a basic breakfast offered for free and they are close to several restaurants and shopping.

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cberry8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timrodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review, 1 March 2012
Thanks for your great comments. We strive to provide superior customer service to all our guests and it is great when we hear comments like this.
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Chilliwack, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 February 2012

We spent one night here and loved it. Clean, quiet, comfy beds and pillows (four pillows on each bed!) Staff are exceptional, best breakfast I've ever had in a hotel. I will be back. We have stayed at 5 other local hotels but this is the best.

Room Tip: View of the rivers was beautiful.
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timrodgers, General Manager at Best Western Plus Kamloops Hotel, responded to this review, 2 February 2012
Thank you for your comments about your stay. I am glad you think our new breakfast program changes are the best!! We kind of think so too!

Tim Rodgers CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kamloops Hotel

Property: Best Western Plus Kamloops Hotel
Address: 660 Columbia St W, Kamloops, British Columbia V2C 1L1, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 55 Hotels in Kamloops
Price range (per night): ₹ 7,482 - ₹ 10,857
Hotel Class:2.5 star — Best Western Plus Kamloops Hotel 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Kamloops newest and Greenest Hotel. Located in the Sahali portion of Kamloops, nearest hotel to Thompson Rivers Univeresity and the Tournament Capital Center.With 81 guestrooms, free breakfast, indoor pool and hot tub. New 42" Tv's with Optik HDTV and individual room wi-fi. ... more   less 
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