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“log house”

Pioneer House Restaurant
Ranked #10 of 117 Restaurants in Duncan
Certificate of Excellence
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed 28 December 2017 via mobile

I have been going to the Pioneer House for over 20 yrs! I love the atmosphere and the warmth of the log construction. They have an old western bar, and lots of antiques! The food is always good, they have a large menu, and do a great breakfast! However my biggest complaint is the entrance way and the host station!!! it has been a problem forever and yet they have addressed the problem! many a time we have left while waiting for someone to even take our name and I witnessed this again yesterday people leaving!! The hostess was very slow she didn't really know what was going on it was painful to watch! pioneer house you need to train your front of the house staff better ! also when there are 15 people waiting and like 7 open tables move with a sense of urgency and seat them! Another suggestion would be that maybe you should make more room in your entrance, I know everyone I have spoken with agrees! You are a great establishment with one big problem! !!! figure it out already!!!!!!!

Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PioneerHouseRestaura, Manager at Pioneer House Restaurant, responded to this reviewResponded 31 December 2017

Thank you for your point of view. We are definitely suffering from enough area for our customers to wait. Anything can be done but of course it all costs. This problem has not gone unnoticed. ..
We also extend our apologies for our new front staff..training is good but experience make you great!
We wish you a happy new year and hope to see you another 20 years!

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Reviews (310)
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35 - 39 of 310 reviews

Reviewed 22 December 2017

We have driven past many times on our way from Courtenay to Victoria. We finally stopped and we were so impressed. Just the Christmas decorations were amazing...a lot of work and done so well. All the meals seem to be homemade, service was fantastic...friendly and efficient. The pies were all a mile high and the one I tried was delicious! We live in Courtenay, so it's a 2.5 hour drive away or I would be a REGULAR.
Highly, highly recommended.

    • Value
    • Service
    • Food
Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PioneerHouseRestaura, Manager at Pioneer House Restaurant, responded to this reviewResponded 27 December 2017

Let's just move you here! Lol! But seriously, thank you for your wonderful review. Our meals along with our desserts are indeed all made from scratch! We look forward to seeing you soon. Best of the season!

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Reviewed 4 December 2017

Prime rib roast to die for! Never ever had a bad meal! Log house, beautiful down home cooking. Leaves you warm and fuzzy!

Thank Babs073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PioneerHouseRestaura, Manager at Pioneer House Restaurant, responded to this reviewResponded 5 December 2017

We absolutely are the warm and fuzzy kinda place! We did out jobs! And we thank you for letting everyone know!

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Reviewed 11 November 2017 via mobile

My wife and I have been regular visitors for breakfast over several years, which has always been a pleasant experience.
Yesterday we were delighted with our breakfast, I don’t know if they have a new chef but our meal exceeded our expectations, somehow they have upped their game. As usual the service was great, extensive breakfast itemsy available - don’t miss the roasted potatoes - and reasonably priced. We won’t be changing our breakfast venue anytime soon.

Thank tonfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PioneerHouseRestaura, Manager at Pioneer House Restaurant, responded to this reviewResponded 14 November 2017

Wow! Are we thrilled with your wonderful review! Thank you tons. ... we don't have a new chef but we are always trying to up our game and exceed our customers expectations!

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Reviewed 8 November 2017 via mobile

If you happen to be travelling the THC through the Cowichan valley, the pioneer house is a great place to enjoy a "home" atmosphere and a home cooked meal. The portions are large, the prices are reasonable and the "feel" of the place make it a good place to eat.

Thank AlanSanders62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PioneerHouseRestaura, Manager at Pioneer House Restaurant, responded to this reviewResponded 10 November 2017

Thank you! Thank you! We are very proud of our friendly 'homey' atmosphere as much as the food our hard working kitchen crew supply adding their own touch of love!
See you soon!

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