We stayed here for 3 nights this past weekend and we were very disappointed. The noise from the partying people was terrible on Friday and Saturday night. Saturday night was the worst, there was a group that had rooms next to us and we were woken at 1:30am to screaming yelling swearing banging etc. They had clearly been to the bar and had set up camp in their rooms and the hallway to party all night. They were opening and slamming their doors about every 30 seconds, kicking on the doors and fighting. They didn't stop until they checked out on Sunday, it was absolutely brutal and was the worst experience we have ever had at a Hotel. The Front Desk staff didn't seem to care much, they admitted to having complaints about them but nothing was done.
The next morning there was no hot water and the Front desk said that they were down to one boiler and to check in 15 minutes. We left for 2 hours without showering, came back and there was still no hot water. The Front desk girl was not helpful and seemed to care less because I'm sure she got a hot shower that morning. Monday morning: No hot water AGAIN! I understand that these things can happen but when I called again about the water and I was never rude about it, they just didn't seem to care at all. We couldn't get out of there quick enough. The few bright spots were on Sunday night it wasn't noisy so we had 1 good sleep out of 3 nights. We were on the 5th floor and they were still cleaning the rooms into the night. The girl who was cleaning the rooms on our floor said the rooms were left a disaster.
We will never ever stay here again, we usually stay at The Hampton when we go to Red Deer. This trip we decided to try something different which was a terrible mistake. I'm sure the Hotel is fine for a Sun-Thur stay but i would not recommend staying on a Fri Sat night if you like peace quiet and sleep.
- Official Description (provided by the hotel):
- Centrally located in Red Deer with easy access to highway 2, Sheraton Red Deer Hotel is a full service hotel with a total of 241 guestrooms and suites. Amenities include: indoor heated swimming pool, whirlpool, 24 Hour Sheraton Fitness Centre, 24 hour Sheraton Link business Centre, steam room and sauna. With a restaurant and two lounges onsite as well as 24 hour in room dining, finding the perfect atmosphere to fit your mood is only steps away. No matter where you are around the world, at Sheraton we believe that life is better when shared. ... more less
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- Also Known As:
- Capri Centre Hotel
- Sheraton Red Deer Hotel Alberta