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All reviews downtown mall front desk staff one bedroom suite convenient location oilers game mini fridge renovated room bed was very comfortable calan parkade privileges rogers concert vehicle
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Reviewed 6 April 2018 via mobile

Very nice renovated rooms location was so close and convenient for attending The Oilers game. Located only two blocks from the new Rodgers Arena Located in the city center mall easy to park in the parcade. Only downfall couldn’t alter the heat in room was very very hot and needed some air. Will be back through

Stayed: March 2018, travelled as a couple
Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

First of all, great staff can't thanks them enough. I chose this hotel dew to past reviews & how closest to the eye clinic. My Vision was terrible after surgery , but the staff was very happy to get me a humidifier & extra pillows for my comfort . Rooms are clean & modern ,& quite . Recommend this hotel very highly .

Stayed: February 2018, travelled with family
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle B, Guest Relations Manager at Delta Hotels by Marriott Edmonton Centre Suites, responded to this reviewResponded 4 April 2018

Dear Eric,

We are delighted to have been your chosen hotel during your recent stay in Edmonton. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.

Thank you for staying at the Delta Hotels Edmonton Centre Suites and we hope you choose to create more memories with
us whenever your travels bring you back to Edmonton.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

This Delta is located inside the City Center Mall. There are advantages and also disadvantages to this fact. One of the clear disadvantages is that this mall attracts a large amount of homeless people, especially when it is cold outside.
The front desk is currently undergoing a major renovation but the plan in place which sees guests personally guided upstairs to the temporary reception is more than acceptable. All staff I encountered were friendly and accommodating.
The room itself was very nice with new modern furniture and bathroom. Very comfortable bed. Unfortunately the heat was broke in my room. I left the heat on full for hours but nothing. The temperature actually dropped a degree from 19 to 18. Also, I stayed 3 nights and after the 2nd night I returned to the room at 1530 and it still was not cleaned. I was a bit surprised but perhaps due to the Easter weekend there were less staff. I called the front desk and the room was promptly cleaned which was appreciated.
If you need to stay in downtown Edmonton this Delta would be a great choice due to its close proximity to all major buildings in the core. The homeless problem in Edmonton in general is huge but mostly they won't bother you unless you bother them.
I personally won't be staying here again simply because there are better options in the area for the same price that have more amenities (swimming pool, sauna, hot tub, etc).

Stayed: April 2018, travelled solo
Thank rotorwayhelicopter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rizwan A, Manager at Delta Hotels by Marriott Edmonton Centre Suites, responded to this reviewResponded 3 April 2018

Dear Guest,
Thank you for choosing to stay at the Delta Hotels Edmonton Centre Suites and providing your honest feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future.

Once again, thank you for your valued feedback.

Sincerely,
RIZWAN AHMED
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

the staff are always friendly and go out of their way to assist me with directions and city information.
the rooms have been renovated - very beautifully!

the restaurant food is also really good.
have been here several times, and will definitely return

Room Tip: the exterior rooms have windows. if you need natural light, ask for exterior room
  • Stayed: February 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank goingtodar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rizwan A, Manager at Delta Hotels by Marriott Edmonton Centre Suites, responded to this reviewResponded 17 March 2018

Good Day Goingtodar,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Delta Hotels Edmonton Centre Suites.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.
RIZWAN A
Senior Manager Operations - Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Have stayed herd a few times and always gave a pleasant stay. Rooms have been newly renovated and are nice. The location is perfect if you are attending anything at Rogers place. Lots of great restaurants near by as well as a mall. The staff are always extremely friendly and helpful.

Stayed: March 2018, travelled as a couple
Thank siskel62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rizwan A, Manager at Delta Hotels by Marriott Edmonton Centre Suites, responded to this reviewResponded 17 March 2018

Good Day siskel62,

We are delighted to have been your chosen hotel during your recent stay in Edmonton. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.


Thank you for staying at the Delta Hotels Edmonton Centre Suites
Sincerely,
RIZWAN A.
Senior Manager Operations - Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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