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“Nice hotel, awful service!!” 2 of 5 bubbles
Review of BEST WESTERN PLUS South Edmonton Inn & Suites

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BEST WESTERN PLUS South Edmonton Inn & Suites
Ranked #15 of 93 Hotels in Edmonton
Certificate of Excellence
GreenLeadersSilver level
Swift Current, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel, awful service!!”
2 of 5 bubbles Reviewed 28 August 2012

A bunch of our family was staying here for a wedding. One room was supposed to have 2 queen sized beds - they ended up with one king sized...a little awkward for the 4 people sharing the room. Another guest was supposed to have an adjoining room with her elderly mother. They gave the adjoining room to someone else (not in our family)...this left the mother having to share a room with another daughter since she needed to have someone close by. And when we went to check in a bit early at 3:45 instead of 4:00, the front desk clerk made a big deal about it.

The hotel itself is clean and nice, but because of the service and how they didn't fix the mistakes they made, I would not stay here again.

Stayed August 2012, travelled with family
Helpful?
3 Thank smileycanadian07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, 28 August 2012
Dear mkpoms, reddeerguest, smileycanadian07 and Lisabella77,

Firstly I do want to apologize for the issues you all encountered during your stay. I do believe however that these issues that have come to light are all due to a response I have written previously. I assure you had anyone mentioned these issues during or after your stay we would have tried our best to take care of you and ensured you felt a value for your stay.


I would like to address the issue with adjoining rooms and explain why we have the policy in place in regards to adjoining rooms. I have only 4 sets of rooms that adjoin and what guests do not realize is that we are full just about every night, we do not assign rooms until the day of arrival and at that time, we try our best to accommodate any special requests. I inform my agents to always be sure guests are aware of this as we do not want to make promises we can’t keep. At time of your checkin I had other guests in those rooms so am I to ask an existing guest to move so that we can accommodate another? No one likes the inconvenience of having to move.

We did explain this thoroughly previous to you all booking and that we couldn’t guarantee it. It is always your choice whether to book within the terms described and for future please keep this in mind. Some hotels have tons of adjoining rooms, we do not. We are limited to what we have.

As for the other complaints that have come to surface, I apologize again and feel strongly that if any of them had been brought to my attention I would have done my best to make you feel like we care! It is unfair to simply leave a bad review because a friend or family member has an issue or asks you to.

We here at The Best Western Plus take Tripadvisor very seriously and when new reviews come in we discuss as a team as to how to improve and learn from them or share in the pride we get when guests leave a great one. We are now in the #4 position and although it's still great it sends motivation throughout our team to climb the ladder and be once again one of the top 3 in the city.

Thank you
Mandy Clutesi
General Manager
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790 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 26 August 2012

I stayed at this hotel for two nights as it was close to a wedding I was attending. I found the hotel good in the sense that it was modern looking. I stayed in room #203 and noticed when I first entered it felt very damp and musky. I tried airing out the room by leaving the window open and then tried running the AC for the entire night. Still no change, the sheets felt damp. I had a vistor visit and without telling him anything he said the same thing. I mentioned it to the hotel staff and they said they would clean the room again. Still no change when I returned. No offer by the front desk staff to change my room and still didn't understand what I was talking about. Tried to talk to the manager the morning I left but no manager on staff. I would not stay at this hotel again and found their follow up service poor. ***** do not stay in room 203!!!!

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Reddeerguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okotoks, Canada
Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 August 2012

My husband and I stayed here for one night and we loved it. The room was very clean and a good size. We stayed with our 4-month old and there was no issues; we brought our own playpen for her to sleep in but we noticed that they had cribs that you could borrow.

It was located right as you enter the city so easy access to major roads (Gateway, Calgary Trail, Ellerslie, Anthony Henday) to get around. Large parking lot so parking was not an issue.

Only downside I would say is that there are not a lot in walking distance so if you don't have a car it may be a bit difficult. There is a space where a restaurant will go eventually but it's not built yet.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanelle83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, 3 September 2012
Dear Tanelle83

Thank you for taking the time to leave us such a positive review. My staff check Tripadvisor every day and are very happy to hear that many of our guests think so highly of us.. I am happy to hear we were able to accomodate your crib request. We always try our best to ensure our guests have what they need to make their stay comfortable and enjoyable.

Thanks again

Mandy Clutesi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 August 2012

Staff are very accommodating and friendly. Very clean and well appointed. Located close to major shopping and within walking distance to 2 restaurants. Quick and easy access to Calgary Trail. Would highly recommend this hotel.

Room Tip: Stayed in 320 and we were concerned we may be disturbed by the elevator being in close proximity but...
See more room tips
  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy C, General Manager at BEST WESTERN PLUS South Edmonton Inn & Suites, responded to this review, 8 September 2012
Dear Lynne W..

Thank you for your recent review.. It's great to hear that you enjoyed your stay and yes, we are very centrally located in the city, easy to get just about anywhere and the area is perfect for shopping, dining and much more.

We hope you continue to choose us for your hotel of choice while coming to Edmonton and look forward to seeing you again.

Thank you
Mandy Clutesi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canmore, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 21 August 2012

Several family members and my own family stayed at this hotel for a wedding recently. First the positives: The hotel was relatively new and clean, the waterslide was a great hit with the children in the group, the staff was polite, the hotel was well situated for our purposes. Negatives included huge frustration regarding our attempt to book an adjoining room for our elderly mother (which did not happen in spite of several phone calls in the weeks prior to our arrival): no extra blanket for the pull out sofa (in a room with a king-sized bed and a pullout and booked for four people): only two sets of towels/facecloths in the bathroom (again, the room was booked for four): breakfast was not very good and only served until 9:30, which we thought was a very early cut off time.
All in all, although the rooms were spacious and clean, I would not recommend this hotel to anyone I know. The staff was polite but not helpful, and the rote explanation of why we could not book an adjoining room became very tiresome. The need for this adjoining room was very important (for our elderly mother on continuous oxygen), and when it could not be provided we had to completely re-arrange some of our rooming plans to make sure she would not be left alone. It was more than inconvenient, and I expect much better service from any hotel.

  • Stayed August 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank mkpoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS South Edmonton Inn & Suites

Property: BEST WESTERN PLUS South Edmonton Inn & Suites
Address: 1204 101 Street SW, Edmonton, Alberta T6X 0P1, Canada
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Edmonton
#5 Family Hotel in Edmonton
#6 Business Hotel in Edmonton
#9 Best Value Hotel in Edmonton
#11 Romantic Hotel in Edmonton
Price range (per night): ₹ 5,831 - ₹ 9,212
Hotel Class:2.5 star — BEST WESTERN PLUS South Edmonton Inn & Suites 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Sleek, stylish and contemporary, this Edmonton, Alberta hotel is located close to the city center's most exciting dining and shopping district and features easy access to the Edmonton International Airport and the University of Alberta. The BEST WESTERN PLUS South Edmonton Inn & Suites is in the Top 20% for Quality Assurance Scores for Best Western hotels.This hotel in Edmonton is located just off of Highway 2 and offers spacious, well-appointed guest rooms that feature upgraded amenities - like comfortable pillow top mattresses, an in-room microwave, personal refrigerator, flat screen televisions with cable satellite and free high-speed Internet access. Start each morning at this BEST WESTERN PLUS South Edmonton Inn & Suites with a complimentary full breakfast before heading out to enjoy a swim in our indoor saltwater pool - complete with water slide and hot tub - or break a sweat in our fitness center. This hotel in Edmonton is also 100% non-smoking and Eco-Friendly. ... more   less 
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Also Known As:
Best Western South Edmonton Hotel Edmonton
Best Western South Edmonton Inn And Suites
BEST WESTERN PLUS South Edmonton Inn & Suites Alberta

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