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“Excellent Staff! Hotel should have been Cleaner.”

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Holiday Inn Express Hotel & Suites Edmonton South
Ranked #34 of 93 Hotels in Edmonton
Victoria, Canada
Level Contributor
73 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Excellent Staff! Hotel should have been Cleaner.”
Reviewed 19 March 2012

Front desk was caring and very helpful as were the excellent breakfast staff. Hotel is new and easily accessed from highway. Rooms are very modern and comfortable though could have been cleaner, ie: a hair in the bathroom corner, smudges, deeply scratched doors and badly wrinkled, though clean, I hope, bedding, The elevator cars were also very dirty, especially for such a new hotel. Also, build quality seems to be falling.
Breakfast was very good as is with most Holiday Inns.
Beds are excellent and room was very quiet.
Next time we will look for better maintenance. Another $20.00 and we,re in a 4 star.
I would like to end by saying "Nice and New" but I have to say: "New and and a little pricey".

Room Tip: Demand Clean!
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TucsonGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review, 22 March 2012
Dear TucsonGrant,

We thank you for your time to complete the review on your recent stay at Holiday Inn Express & Suites Edmonton South. As a valued business traveler we sincerely appreciate your feedback.

We are very happy to learn that you had enjoyed your stay with us, the modern décor of the rooms and the comfortable bed. Our front desk staff and breakfast staff are so thrill to learn that they had made a caring and helpful impression on your trip.

We do apologize for the mishaps you experienced in the bathroom corner due to a hair being oversight by our housekeeping staff. If we had noticed this upon your arrival, we could have got you another room.

It is also disappointing that you found our elevator to be not so perfectly clean as these are not our usual standard. Our houseman has constantly cleaned the public areas including the elevators at regular intervals. We will investigate all the situations you have mentioned and will take immediate actions to improve our cleaning and maintenance schedules. We sincerely apologize again for the unfortunate occurrences you experienced during your stay.

Taking this opportunity, we would like to introduce you to our in house fitness centre fully equipped with updated exercises equipment, and an indoor swimming pool and a whirlpool, where you can enjoy and relax. You can also make use of our function rooms to host family reunions, festive gatherings and holiday parties.

We sincerely hope to have the opportunity to welcome you back, in hopes of restoring your confidence in us and to provide you with a more memorable, relaxing experience

Warmest regards,
Holiday Inn Express Inn & Suites Edmonton South
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310 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Okotoks, Canada
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 19 March 2012

We stayed at the Holiday Inn this past weekend while we were attending my daughters soccer provincials. Although the location is South it allows for easy access to the major routes to get around town. West Ed Mall is approx. 20 min drive. Great bowling alley a couple of walks away and numerous restaurants within 5 mins. Great value for the money.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review, 23 March 2012
Dear Mr. Gerry B,

We are very happy to note that you and your family had enjoyed your stay with us at Holiday Inn Express & Suites Edmonton South.

Our hotel priority is to ensure that all our guests both on business and leisure to find our hotel amenities, facilities and services to be exceptional and beyond their high expectations.

On your next family trip to Edmonton, we hope you could spend some time for Rest and Relaxation with us to experience our other facilities. I am sure you will enjoy the well equipped Fitness Centre, the indoor swimming pool and whirlpool. We offer complimentary hot and cold breakfast with numerous choices such as our popular cinnamon rolls, aromatic coffees, fruits, bacon and eggs, bagels, etc… on a daily basis

Our hotel is situated in an extremely ideal location, close-by the mega shopping and entertainment complex “South Edmonton Commons” and the Southgate Centre. In addition to these, there are also numerous options of restaurants of various cuisines nearby the hotel area. Our front desk receptionist will be happy to provide information on tourist site, shopping and entertainment venues to ensure that your holidays to be a memorable and an unforgettable one.

Thank you again for your favorable review. We look forward to welcoming you and your family back to our hotel and to be of services to you in the near future.

Sincerely,
Holiday Inn Express & Suites Edmonton South
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Vancouver, Canada
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 February 2012

I stayed here with a friend Feb 18 and 19, 2012. We had a rental car at the airport and drove to the hotel which easily reachable. Staff were really friendly and the room was very comfortable and cosy. I requested for extra pillows and they were already in the room. We did not avail ourselves to the breakfast as it was quite busy when we went down. We did not have to pay for parking. We were treated to free bottles of water and snacks. We enjoyed our little stay here.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelbugberni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review, 28 February 2012
Dear travelbugberni,

Thank you for taking time to write us a valuable review. We are very happy to hear that you have enjoyed your stay with your friend at Holiday Inn Express & Suites Edmonton South.

Thank you for sharing the fact that our hotel is conveniently located and within easy reach. Our hotel staff members are always amazed and encouraged to hear from our valuable guests like yourself that they have made a positive impression on your stay and be able to make your stay a comfortable one. It is our mission to enable guests staying with us to feel like at home away home.

We hope that on your next trip back to Edmonton, you and your friends will stay a bit longer with us again and be our guests, and come join us at the breakfast bar, we have hot and cold breakfast available along with hot/cold beverages. You and your friends can also make use of the fitness centre fully equipped with up to date exercises equipment. We also have a whirlpool and an indoor pool on site.

Until then, we hope to welcome you and your friends back and be at your service again soon.

Yours sincerely,
Holiday Inn Express & Suites Edmonton South
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Vancouver, Canada
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 February 2012

I think I've stayed in every hotel in South Edmonton and this is one of the best until you get further South to the new properties out on Ellerslie. This HIE is fairly new, consistently clean, the beds are great and the continental breakfast in the morning is fairly good for a mid-range hotel. I've stayed at this hotel 20+ times and ultimately it's comfortable, reliable and great value. It's across the highway from South Edmonton Common which has no end of outlet stores and restaurants and just a stone throw from Outback, Cora's, Japenese Village etc so there are plenty of meal options.

Room Tip: If you're in one of the suites, be sure to request a room that has a tv in the sitting area as w...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jedavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review, 14 February 2012
Dear Mr. Jedavan,

Many thanks for spending time from your busy schedule to write us a review during your recent stay at the Holiday Inn Express Hotel & Suites Edmonton South.

Your favorable comments on our hotel consistent cleanliness, great continental breakfast, comfy beds and reliable customer services … will help to encourage our team members to strive harder to achieve their best performances to exceed and go beyond our guests expectations.

Our management team and staff members are very happy and feeling a sense of good hospitality accomplishment. We anxiously look forward to welcoming you back to our hotel on your next and every trip to Edmonton.

Once again, thank you for your patronage and continuing support to our hotel.

Yours sincerely,
Holiday Inn Express Hotel & Suites Edmonton South
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Edmonton, Canada
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 February 2012

Our cousins come visited us from abroad last weekend. We had booked two rooms at the Holiday Inn Express Hotel & Suites in South Edmonton as it is nearby all the actions, the South Edmonton Common and the Southgate Mall. We took them out to shop, movie and dine out.

The front desk reception clerks dealt with our check-in and check-out efficiently. The gentleman in the suit greeted us in the breakfast room was very friendly and professional. After enjoying the free breakfast with our cousins, we all went to swim in the indoor pool. We had a lot of fun.

We all had an awesome stay at the hotel. We would definitely come back again with other family occasions.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selfie-2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review, 18 February 2012
Dear Ling K,

Thank you for your superb compliments to our hotel during your recent review at tripadvisor.com.
We are so overwhelmed with joy when running down your positive comments regarding our hotel facilities and customer services.

On behalf of the Holiday Inn Express & Suites Edmonton South, we would like to convey our sincere thanks to your appreciation to our hotel location, breakfast services, front desk clerk efficient check-in and check-out services.

It is with great honor that our hotel staff and management team members are able to participate in your recent family get together in Calgary. On your next family gatherings, you might like to make use our other on site facilities such as the whirlpool, the fitness centre, or to rent one of our meeting rooms or the Board Room for any of your other business meetings needs.

Once again, thank you for all your kind support and we hope to see you back so we can be of services to you again soon.

Sincerely,

Holiday Inn Express & Suites Edmonton South
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Additional Information about Holiday Inn Express Hotel & Suites Edmonton South

Property: Holiday Inn Express Hotel & Suites Edmonton South
Address: 2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
Phone Number:
Region: Canada > Alberta > Edmonton > Calgary Trail South
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Edmonton
Price range (per night): ₹ 6,009 - ₹ 7,818
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton South 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Edmonton South
Holiday Inn Express Hotel & Suites Edmonton South Alberta

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