Something went really wrong during our visit to Tony Roma's. We've been to other restaurants of the franchise and we loved it. But, in Calgary, the waiter took 15 minutes after seating us for the first request. Meals arrived, but one of them was forgotten. It was a simple beef kids plate, but took went to the end of the line and took more 20 minutes to arrive. When arrived, the meat was spoiled. We requested to talk to the manager, but he/she never came. My younger child did not had dinner, and the restaurant did not charge for the spoiled meal, but we are sure that will never go back to a TR restaurant again.
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