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The Fairmont Palliser
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Reviews (2,552)
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Reviewed 18 August 2012

On the day we arrived at the Fairmont Calgary Palliser, we were greeted by the friendly helpful staff, and they will walk an extra mile for you. Great customer service and very professional. We enjoyed every moment staying in this hotel. They have a beautiful hot pool on site and it is where you want to visit after your flight. The hotel has its own character and it is beautifully decorated. The room was spacious and clean. The housekeeping did a good job. We visited the resturant and was quite disappointed with their food. The waitress was very helpful and very professional. I would recommand this hotel to anyone who need a place to stay in Calgary.

  • Stayed: August 2012, travelled with friends
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3  Thank 44traveller44_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontPalliser, Director of Operations at The Fairmont Palliser, responded to this reviewResponded 21 August 2012

We are so pleased that you enjoyed your recent stay at The Fairmont Palliser. We sincerely appreciate your wonderful, detailed feedback and will be sure to pass your accolades on to our Team. We look forward to welcoming you back on your next visit to Calgary and thank you again for taking the time to post a review on TripAdvisor.

Kind Regards,

Jon Mathews
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012

We stayed in this property for the Stampede,.
Our room was tiny,there was no where to put clothes apart from from around 8 hangars in a utility cupboard.The bathroom very,very small.We had a fantastic view of the state railway which was oh such a joy to hear at 2am.
The check-in staff did not mention anything about the restaurants or any other facilties at the property.
We had a staff member try to open the room door at 4am on the first night whilst giving us the bill
despite the fact that we had already paid for 3 nights. We will never be your "guests" again.

Room Tip: Chsoe another Hotel
  • Stayed: July 2012, travelled as a couple
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3  Thank Clifford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontPalliser, General Manager at The Fairmont Palliser, responded to this reviewResponded 21 August 2012

We sincerely appreciate you taking the time to post a review on TripAdvisor. We regret to learn that your experience was less than exceptional and sincerely apologize for any inconvenience these concerns may have caused during your stay. It is unfortunate to learn that our Front Desk Agents did not inform you on the Oak Room Lounge and Rimrock Restaurant which are located within the property. We can assure you that this is not our standard, and we thank you for your understanding. We look forward to the opportunity of welcoming you back, in hopes of restoring your confidence in us.

Kind Regards,

Dan McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012

I just returned home from a 2 night stay at the Palliser. It is an elegant old hotel centrally located next to the Calgary Tower. The lobby is grand and the staff service was excellent.

However, I was quite disappointed with the room, particularly the bathroom (I was in Room 1006, which is a Large double). The bedroom itself was large, and traditionally appointed (that is what you expect at the older Fairmont properties, although I think they are soon going to have to rethink their room designs if they want to continue to be competitive in major urban markets where more customers seem to want a more updated feel).

The real disappointment came when I went into the bathroom. The bathroom was very tiny, which I can understand in an older hotel, but it was extremely run down looking. The bathtub looked like it had probably been reglazed or painted several times, and the walls around the sink were dirty and wallpaper patches had been poorly done. The clothes drying line in the bathtub was broken and the line was dangling outside the fixture. Yellow stains on the ceiling didn't add to the ambience either. I would have expected better if I'd been staying at a Best Western.

Although I stay at Fairmont hotels regularly when I travel, on my next visit to Calgary I would likely stay somewhere else unless I'd heard that this hotel had received a major renovation.

  • Stayed: August 2012, travelled on business
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1  Thank G0neSailin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2012

The lobby is spectacular and very impressive. Reception staff was friendly and had no problem accepting our dog. Our room (a junior suite) was very clean and modern with comfortable furniture. The bathroom needed some work as there was mold around the tiles and some of the wallpaper was peeling. The a/c did not appear to be working well so we had to open the windows which solved the problem as it was a warm day/evening in Calgary. Overall it was a comfortable stay with only minor distractions. I do not recommend this hotel when traveling with pets as it is very difficult to find a place to walk them in the midst of downtown Calgary.

  • Stayed: August 2012, travelled as a couple
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1  Thank FreedomBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontPalliser, Director of Operations at The Fairmont Palliser, responded to this reviewResponded 20 August 2012

Thank you for your review. We are pleased to hear that you found our colleagues to be friendly and accommodating. We sincerely appreciate your feedback regarding your guest room and thank you for taking the time to bring your concerns to our attention. We look forward to the opportunity of welcoming you back to The Fairmont Palliser in the future and thank you again for taking the time to post your comments on TripAdvisor.

Sincerely,

Jon Mathews
Director of Operations

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Reviewed 11 August 2012

OK you are going to pay for convenient, luxurious and downtown - plus it's a Fairmont - need I say more? But even so, it is a cut above most other luxury hotels - the rooms are sooooo large and luxurious, the lobby itself is huge and well-appointed, makes Toronto's Royal York look shabby by comparison! The staff are very gracious, solicitous without being pushy. And you really have to try out the health club and swimming pool - feels like you are transported back to a private Roman or Greek villa - the spa and health club are very luxurious, just like the rest of the hotel. Food and drinks of course are expensive, but again very gracious and well-prepared. If you are celebrating an occasion, this would be the one to choose!

Room Tip: Ask for a higher floor to be away from the downtown street sounds
  • Stayed: July 2012, travelled with family
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1  Thank sistersofhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontPalliser, General Manager at The Fairmont Palliser, responded to this reviewResponded 13 August 2012

Thank you for taking the time to complete such an extensive and detailed review of your recent visit to The Fairmont Palliser. We truly appreciate your wonderful feedback and are delighted to hear that you had such a memorable and rest-filled stay. We look forward to welcoming you back again in the near future.

Best Regards,

Dan McGowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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