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Reviews (7,443)
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Reviewed 20 September 2017 via mobile

My husband and myself booked here as the basis of our honeymoon trip to Banff. Fairmont Banff Springs has always been my number one hotel to visit since I was young and saw the Hogwarts-like pictures of it and it intrigued me. As an avid golfer, the golf course attached to it (the Banff Springs Golf Course) was my husbands number one bucket list golf course.

We booked two nights in a junior suite turret room. The room itself was nice, split into two levels that had narrow stairs leading to the bedroom/ensuite. We had a few windows that looked out to each side of the hotel and had beautiful views.
HOWEVER, if you have a mobility issue of any sort I would advise to not book a turret as you have to climb at least two flights of stairs to get to the room, and then the narrow twisting staircase to get to the actual bed. It wasn't a problem for us, but definitely something to be aware of if you have said mobility issues.

The actual hotel was like a castle and really fulfilled my Hogwarts ideology. It was beautiful, everything just seemed to 'fit' from the floors to the ceilings. The staff were very courteous and pleasant. It has something like 6-7 restaurants and bars, pretty much all of which have spectacular views of the surrounding mountains. There are also various shops you can go to including apparel, souvenirs, liquor store and a food mart.

Although we were only able to stay for two nights (just a touch expensive for us to stay longer), we enjoyed every bit of our stay and would recommend anybody with Banff on their travelling list to stay here.

Stayed: September 2017, travelled as a couple
Thank Courtenay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 20 September 2017

Dear Courtenay M,

We hope that your honeymoon here at the Castle was a magical experience and we are so happy to learn that you were able to come visit us after having us on your bucket list for so long! It sounds like you had a great time exploring the hotel, from its various restaurants, to our golf course! Thank you for the review!

We hope to see you again soon!

-Fairmont Banff Springs

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Reviewed 19 September 2017

We had wonderful service from the time we checked in until we checked out. (5 days) Staff and all associates were helpful, polite and cheerful. The hotel speaks for itself, the history and the surroundings. A definite must to experience. Room service is pricey.

Stayed: September 2017, travelled on business
Review collected in partnership with fairmont.com
Thank kellypJ2986ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 20 September 2017

Dear kellypJ2986ML,

We are delighted to learn that you had a wonderful experience here at the Castle and want to thank you not only for taking the time to post this review, but for the kind comments regarding our colleagues. They are very passionate about calling the Castle and Banff National Park home and love to share that with anyone who comes to visit us!

We hope your journey home was a safe one and we hope to see you again soon.

-Fairmont Banff Springs

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Reviewed 19 September 2017 via mobile

Stayed for 2 nights in september. We were lucky as it was a nice clear day when we arrived and had a beautiful view from our room. As others have said the rooms are quite small but it is an old hotel so to be expected.
Service was wonderful all the staff was very helpful.

Stayed: September 2017, travelled as a couple
Thank mcfTo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 20 September 2017

Dear mcfTo,

So glad to learn that you had a great stay here and that the weather was able to cooperate. We've had a beautiful September so far! Thank you for taking the time to post this review and your comments, we hope to see you again soon.

-Fairmont Banff Springs

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Reviewed 19 September 2017

the cost of the food too high. The setting of the hotels are spectacular. The food is very good. The service is also very good. Although I prefer small and more personal hotels, the Fairmont provided excellent accommodations.

Stayed: September 2017, travelled with family
Review collected in partnership with fairmont.com
Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 20 September 2017

Dear Anthony F,

Thank you for taking the time to post this review and for your comments and feedback. We are glad to learn that you enjoyed the food and accommodations! We hope you got the chance to explore the Castle and that your time in the Canadian Rockies was amazing!

-Fairmont Banff Springs

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Reviewed 18 September 2017

We had the most exquisite experience at the Fairmont Banff Springs! Not only did we book a two night stay at this hotel, but we also hosted our wedding in Mt Stephen Hall. The venue, food, room, service staff - all incredible!!! Our guests were so delighted to be a part of our day & could not believe how beautiful this place is! Truly a castle in the Rockies & really made our big day incredibly special. And not to mention I had the best sleep in my life on their comfy bed. We cannot wait to return for an anniversary trip one day :)

Stayed: September 2017, travelled as a couple
Review collected in partnership with fairmont.com
Thank juls_zab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 20 September 2017

Dear juls_zab,

Congratulations on your recent nuptials, and thank you so much for allowing us to be part of something so special! We are delighted to learn that the day went off perfectly and to top it all off you had the best night's sleep on our comfy bed's!

Thank you for sharing this review, we will be sharing with our team here. We can't wait to see you again!

-Fairmont Banff Springs

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