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All reviewshot springsprimrose restaurantlarkspur loungeprimrose dining roombanff gondolarim rocksulphur mountainpremium roombeautiful hotelspectacular viewsself parkingfree shuttlebow valleycanadian rockiespool and hot tublake louiseeden
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Reviewed 20 May 2018

This has to be the most depressing hotel I have ever stayed in. The decor is absolutely awful. Everything is dark brown. It’s a throw back to the 70’s but not in a good way.

There was no breakfast buffet for some reason and the only food at lunchtime was in the bar as the restaurants weren’t’ open?

The one thing in it’s favour was the absolutely stunning location.

There are better hotels in Banff

Stayed: April 2018
Thank JaneS941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 20 May 2018

We are sorry to learn that you did not enjoy your stay with us and that we failed to meet your expectations. We will use your feedback to discuss how we can continue to make updates that best meet and exceed the needs of you, our guest.

In Hospitality,
The Rimrock Resort Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

We love spending a couple of nights at the RimRock Resort. This has become an annual event for us. This is our 3rd year coming. We wish the pasta night in the Primrose was still there but the breakfast buffet was excellent.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Killer57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 20 May 2018

We love your loyalty! We are delighted to have you continuing to come back time and again, and hope that you have enrolled in our Rimrock Royalty Progam so that we can award you points for your stays and you can use them for something great! Primrose is pleased to share that we do still offer the Pasta Night on long weekends and throughout the Fall/Winter season. We hope that you will be able to join us for a night away complete with the Pasta Night.

In Hospitality,
The Rimrock Resort Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

A wonderful hotel: modern, smart design and located very near Banff but with magnificent views of the mountains. A local bus systems gets you from the hotel to downtown at no cost (show room key). The bus system is efficient and very easy to use. Rimrock really doesn't have a coffee shop or cafe. A lounge doubles as a meeting place for drinks and dining. Food and service were excellent but it's just not a restaurant venue. Hotel has other restaurants (high end) but we went into Banff for breakfast and dinner and had great meals. Meal recommendations from the valets and the concierge were excellent. In general, Banff restaurants get good reviews. We had an in town breakfast at Tooloulou's (cajun/excellent) and dinner a Ticino (Swiss/Italian and also excellent). Trust the valets and concierge -- info they provided was excellent. Only minor drawback was the lighting in the bathroom. I'd have liked brighter bulbs over the sink. We had a mountain view (but no balcony) which was outstanding but if you don't want a 10 minute ride to your hotel then one of the in-town hotels might be a better choice. For my wife and I, Rimrock was excellent.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 20 May 2018

We are so pleased that you enjoyed your stay with us and that you were able to experience so much we, and the town of Banff, had to offer. We hope to welcome you back again soon!

In Hospitality,
The Rimrock Resort Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

We stayed here for one night. Rooms were so comfortable, clean. View was amazing. Staff every single one was super good and friendly. Cannot ask for more for this price . Highly recomanded. We would love to go back.
Free shuttle takes you to downtown.
Guest service manager Cara was amazing.

Stayed: May 2018, travelled with family
Thank Rehana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 20 May 2018

We are elated that you enjoyed your experience and that Cara, and our service team, were able to make you feel so at home! We cannot wait to welcome you back!

In Hospitality,
The Rimrock Resort Hotel Management Team

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Reviewed 19 May 2018

This is my favourite place to stay in Banff and it always delivers! Check in was simple and parking a breeze. We did not book a really expensive room but it was large, very clean and well equipped with interesting views. The views from the bar are about the best in Banff. A little ways out of town, the hotel is quiet and easy to reach.

Two minor issues - the fridge was a bit noisy and the toilet is very low. Still the best place to stay!

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank dccv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 20 May 2018

Thank you for taking the time to completed a review after your recent stay! We are delighted that you enjoyed your experience and that you found the time to relax in Larkspur Lounge and take in the breathtaking views that it has to offer.

We look forward to welcoming you back again soon!

In Hospitality,
The Rimrock Resort Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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