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Mount Royal Hotel
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Reviews (1,104)
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All reviewstony romasgreat locationcentral locationthe main streetmiddle of townbanff avenuean older hotelthird floorhistoric hotelstandard roomhot tubfridgeskicanadasunshinesnowgondola
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834 - 839 of 1,104 reviews
Reviewed 15 April 2012

We also stayed from 2nd April and had a lovely ten days in this hotel. This was our 6th trip to Banff for winter skiing and having read some of the reviews we had a very slight reservation about the hotel. However it was absolutely fine. We had a room overlooking Mount Rundle at the rear of the hotel which was lovely to look out on. Apart from the odd noise in the early hours from noisy people outside the rear of the hotel, this was not an issue. The room was clean and very adequate for the time that we spent in the room. The ski buses all pick up from the rear of the hotel, very close to the ski locker room which was extremely convenient. It was great to be in the middle of town for a change as we have always stayed further up Banff Avenue. Tony Romas was a favourite with the children (and us too). The only downside was that the hot tub was shut for maintenance in our second week, but I guess it has to have its routine maintenance sometime. If, no , when we return to Banff at sometime in the future we would definitley consider staying here again.

Room Tip: A room at the back of the hotel is probably best with regards to quietness and the fabulous view of the mountains
  • Stayed: April 2012, travelled with family
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2  Thank Balabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Manager at Mount Royal Hotel, responded to this reviewResponded 17 April 2012

Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.

I was happy to read that you had a good experience while staying with. Our hotel is for sure perfect for skiers, seconds away from the ski bus pick-up. I do apologize for the Jacuzzi being out of order but you are correct, it does need routine maintenance from time to time. I will pass on your comments to the Tony Romas staff, thank-you.

Once again, thank-you for your comments and we hope to see you again.

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Reviewed 14 April 2012

We stayed at the hotel April 2 and enjoyed our stay. The location is wonderful. It is in the middle of the shops on Banff Ave, but also the tour busses for skiing and other events is located behind hotel. Rooms were nice. Bathroom could use some upgrades / lighting/ maintenance but was a clean, spacious room. Good front staff at check in and departure. Nice overall stay.

  • Stayed: April 2012, travelled as a couple
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1  Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Manager at Mount Royal Hotel, responded to this reviewResponded 16 April 2012

Thank-you for taking the time to send us your comments regarding your most recent stay at the Mount-Royal hotel.

I was pleased to see that you had a good experience while you were staying with us. You are not the first person to comment on our fantastic location, it is very convenient indeed. I will pass on your comments to our front-desk staff. They do try everyday to serve our guests in a timely manner and with professionalism. As for our bathrooms, you will be happy to know that renovations are slotted to start in the fall.

Once again, thank-you for your feedback and we hope to see you again.

Hotel management

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Reviewed 13 April 2012

Great place to stay in Banff. A little pricey but worth it. It is in the centre of town close to everything and is clean and very comfortable. Tea and coffee in the room.....but no fridge That would be great ! I would defiantly stay there again. Beds were very comfortable too.

Room Tip: We chose a room at the back incase there was a lot of street noise. I don't think there would have been though because it is pretty quite around and near the hotel.
  • Stayed: April 2012, travelled with friends
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1  Thank Jodielee22565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Manager at Mount Royal Hotel, responded to this reviewResponded 13 April 2012

Thank-you for taking the time to send us your comments regarding your most recent stay at the Mount-Royal hotel.

I was very pleased to see that you had such a good experience while you were staying with us. I have to agree with you. Our location is perfect, no vehicle needed at all, everything is within walking distance. I was also glad to see that you liked our beds, we just changed them all recently. I will pass on all of your nice comments to our staff, thank-you.

Once again, thank-you for your feedback, we do take them to heart.

Hotel management.

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Reviewed 2 April 2012

We arrived March 17th only to find our reservation cancelled. Front desk informed us that our reservation was cancelled, and they were full, but, put us in a suite for same rate! It was beautiful! Couldn't ask for better service or better room! Absolutely wonderful! Would definately recommend this hotel to anyone visiting Banff! It's on the same street as the candy store (yum), we went across the street to The Keg for dinner, which was very good, you can park and walk to your heart's content throughout town. Perfect place to stay!

Room Tip: Great room, great value, good service. Even though over a pub, very, very quiet! Room faced front street and great view!
  • Stayed: March 2012, travelled as a couple
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1  Thank MrsGEdmonton_AB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Manager at Mount Royal Hotel, responded to this reviewResponded 3 April 2012

Thank-you for taking the time to send us your comments regarding your last visit at the Mount-Royal hotel.

I’m not sure what happened with your reservation but I was happy to read that my front-desk staff took very good care of you. We do spend quite a bit of time training our staff to better serve our guests. I’m glad to see that you went to the candy store, it is an institution in Banff. Next time you visit us, make sure to try Tony Romas located inside the hotel and their famous ribs.

Once again, thank-you for your feedback, we do take them to heart.

Hotel management

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Reviewed 1 April 2012

This is an older hotel with character. We stayed in a standard room which was small but comfortable. The location is fantastic, right in the middle of Banff walking distance to everything with an easy in easy out convenient parking lot. Area bus stop is right across the street for comfortable reliable transportation in the metro area if needed. Pub in the basement has good entertainment and is a friendly atmosphere.. Staff was very helpful.

  • Stayed: June 2011, travelled as a couple
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1  Thank BoinLexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRHGuestServices, Manager at Mount Royal Hotel, responded to this reviewResponded 3 April 2012

Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.

I was very please to read that you had such a good experience while you were staying with us. I will pass on your nice comments to our staff. Location, location, location, I couldn’t agree with you more, seconds away from all that Banff has to offer. You will be pleased to know that we are in the process of renovating all of our guest rooms. They will look more modern and feel more comfortable.

Once again, thank-you for your comments and we hope to see you soon.

Hotel management

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