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Reviewed 11 September 2017

room 148, place looked really scruffy from the outside. Staff were friendly, door had a kick plate. Beds were clean and comfy. Couch and kitchen nook were very dirty and needed replacing. Not great, but adequate for a day or two. The living area was very dingy and needed a total overhaul.

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank karen20903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017

We were a little skeptical about this property as hadn't read very good reviews but we were pleasantly surprised. The resort is amazing, rooms are very nice and spacious. Ours had a kitchennete also. Great views and location. If you have young kids then it is ideal as has a play zone, indoor slides etc

Stayed: September 2017, travelled as a couple
1  Thank johnatbanff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

The staff was very welcoming. The room and resort needs some upgrades, though. The carpeting shows a lot of wear, doors close loudly even when careful to close, and the slider was very difficult to move. The room was clean and the bed comfortable; a little soft. Our room was located next to the busy road and the ice machine so was kind of noisy. The water slides were very fun. They offer free bus service into Banff which is a great way to get around. The town is very busy with people everywhere. Maybe after Labor Day the crowds thin out.

Room Tip: Request a room away from the road and ice machine.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

WARNING: check your air conditioners for leaks. The A/C unit in our room dripped, soaking a bunch of clothes we had nearby. Luckily it was only clothes and not kids toys or books — it could have been much worse! Frustratingly, when mentioned to both the cleaning staff and the front desk, the response was "oh yeah, we know about that." REALLY? If so, why don't you have a sign or put a bucket underneath or something? To leave it up to your guests to re-"discover" such a surprising in-room water feature isn't as pleasant a guest experience as one might think…

That said:

The Douglas Fir is a great resort for family getaways. Their 3-bedroom suits (sleeps up to 10 people) are really the only way, short of renting a condo or multiple rooms, to have a multi-family getaway in Banff under one roof.

The kids amenities (waterslides, pools, giant playroom) and being close to Banff gives lots of opportunity for play for all ages in your group.

However, in addition to the leaky A/C, the actual resort is rather dated. The furnishings are mediocre at best, and the equipment in the kitchen is like what you'd find in your first student rental, not a "resort" charging $700+/night. Maybe they could take a few dollars and buy a couple of knives with an edge, and a couch made in the last decade or two.

Room Tip: Ask for mountain-side views
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank MichaelBurjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

Stayed here for a few days in summer and it's great. Lots of things to do within the complex; it has a convenience store, place to get some wine and a kids pool area that has to be seen to be believed. The indoor water slides are bigger than most outdoor ones; guaranteed to put smiles on the face of even the toughest little one. Add spas, pools, saunas, easy transport and friendly staff and it's easy to see why Douglas Fir is a winner. Recommend highly.

Stayed: September 2017, travelled with family
1  Thank cashluce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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