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Douglas Fir Resort & Chalets
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Reviews (1,057)
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572 - 577 of 1,057 reviews
Reviewed 23 April 2012

Stayed in a pet friendly room which was a little worn but too be expected with dogs in there every night. THe room was very spacious and well equipped. Great location if you have dogs as you can walk them on site with ease. We had an emergency situtation which meant that we had to ask for a later check out and the front desk staff did not hesitate to give us what we needed and offered assistance - first class response. I would recommend for families and those travelling with pets. We will return.

  • Stayed: March 2012, travelled with family
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2  Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded 26 April 2012

Thank you so much for your comments! I am extremely pleased to hear how well our staff handled your emergency situation. We pride ourselves on our customer service and I will be sure to pass on your comments to our Front Desk Agents. I look forward to welcoming you back to that Douglas Fir Resort once again.

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Reviewed 23 April 2012

So nice to wake up and see deer grazing right outside of your balcony. This hotel is away from the hub-bub of downtown, in a nice quiet area, the rooms are clean & large and the woodburning fireplace with kindling ready to go was a great touch! The water slides are nice and the guest only pool is nice & relaxing. Will be coming back again!

  • Stayed: April 2012, travelled with family
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2  Thank choochiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded 26 April 2012

Thank you for your review on your recent getaway at the Douglas Fir Resort. I’m happy to hear how much you enjoyed our beautiful location away from the hustle and bustle of Banff Avenue. Our quiet rooms with cosy fireplaces and full kitchens certainly provide the comfort and convenience you need for a perfect mountain getaway. For our best deals and prices for your next stay be sure to stay connected with our Facebook page! We look forward to seeing you again soon!

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Reviewed 22 April 2012

Waterslides and hot tub! Room was very well appointed with all the dishes, bowls, cork screws, etc we could want to use. The pull out bed was actually very comfortable!! Never had that happen before! Carpet etc in room were not brand new, but nice enough.

  • Stayed: April 2012, travelled with family
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2  Thank thecharaniafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded 24 April 2012

Thank you for staying with us at the Douglas Fir Resort & Chalets. I’m pleased to hear you had a fantastic stay. We recently replaced a number of our sofa beds to provide the perfect nights’ rest for our guests. We are in a continual process of updating our rooms and amenities and we appreciated the useful comments you have provided. We look forward to welcoming you back to Banff in the near future.

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Reviewed 21 April 2012

We spent 2 nights here and we were happy enough. Clean quiet and of course lots to see and do.

Room Tip: We were on the main floor which was nice because you could go to the store or where ever by walking out the patio doors.
  • Stayed: July 2011, travelled with family
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2  Thank Rob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this reviewResponded 24 April 2012

Thank you for your comments and for choosing to stay with us. We look forward to seeing you again soon!

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Reviewed 21 April 2012

We were initially only going to stay for 2 nights and ended up staying an extra night as our family of 5 enjoyed it so much. All of the staff that we had contact with were very friendly and always helpful with advice and maps! The view from our room has so far been the best on our 5 week USA/Canada trip with fantastic views of the snow covered mountains. On our first night we saw deer eating out the front of our deck which was pretty cool. The room was big enough for us all with the kids watching TV in the upstairs loft. The log fire was also a nice touch especially with it snowing outside. The kitchen was nice to have to cook our own meals after eating out so much over the last few weeks. The inside playground was also enjoyed by our 3 kids along with the great pool/slide area. The spa pool was great to relax in after a great days skiing at Sunshine Village. Would highly recommend this hotel.

  • Stayed: April 2012, travelled with family
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2  Thank Calum and Ginny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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