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“Staff very friendly and keen to help”

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Douglas Fir Resort & Chalets
Ranked #27 of 32 Hotels in Banff
kimberley
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Staff very friendly and keen to help”
4 of 5 bubbles Reviewed 23 April 2012

Stayed in a pet friendly room which was a little worn but too be expected with dogs in there every night. THe room was very spacious and well equipped. Great location if you have dogs as you can walk them on site with ease. We had an emergency situtation which meant that we had to ask for a later check out and the front desk staff did not hesitate to give us what we needed and offered assistance - first class response. I would recommend for families and those travelling with pets. We will return.

  • Stayed March 2012, travelled with family
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Helpful?
2 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 26 April 2012
Thank you so much for your comments! I am extremely pleased to hear how well our staff handled your emergency situation. We pride ourselves on our customer service and I will be sure to pass on your comments to our Front Desk Agents. I look forward to welcoming you back to that Douglas Fir Resort once again.
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966 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (173)
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Edmonton
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

So nice to wake up and see deer grazing right outside of your balcony. This hotel is away from the hub-bub of downtown, in a nice quiet area, the rooms are clean & large and the woodburning fireplace with kindling ready to go was a great touch! The water slides are nice and the guest only pool is nice & relaxing. Will be coming back again!

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
2 Thank choochiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 26 April 2012
Thank you for your review on your recent getaway at the Douglas Fir Resort. I’m happy to hear how much you enjoyed our beautiful location away from the hustle and bustle of Banff Avenue. Our quiet rooms with cosy fireplaces and full kitchens certainly provide the comfort and convenience you need for a perfect mountain getaway. For our best deals and prices for your next stay be sure to stay connected with our Facebook page! We look forward to seeing you again soon!
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Edmonton, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Waterslides and hot tub! Room was very well appointed with all the dishes, bowls, cork screws, etc we could want to use. The pull out bed was actually very comfortable!! Never had that happen before! Carpet etc in room were not brand new, but nice enough.

  • Stayed April 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank thecharaniafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 24 April 2012
Thank you for staying with us at the Douglas Fir Resort & Chalets. I’m pleased to hear you had a fantastic stay. We recently replaced a number of our sofa beds to provide the perfect nights’ rest for our guests. We are in a continual process of updating our rooms and amenities and we appreciated the useful comments you have provided. We look forward to welcoming you back to Banff in the near future.
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Edmonton, Canada
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

We spent 2 nights here and we were happy enough. Clean quiet and of course lots to see and do.

Room Tip: We were on the main floor which was nice because you could go to the store or where ever by walking...
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  • Stayed July 2011, travelled with family
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Helpful?
2 Thank Rob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 24 April 2012
Thank you for your comments and for choosing to stay with us. We look forward to seeing you again soon!
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Western Australia, Australia
Level Contributor
95 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

We were initially only going to stay for 2 nights and ended up staying an extra night as our family of 5 enjoyed it so much. All of the staff that we had contact with were very friendly and always helpful with advice and maps! The view from our room has so far been the best on our 5 week USA/Canada trip with fantastic views of the snow covered mountains. On our first night we saw deer eating out the front of our deck which was pretty cool. The room was big enough for us all with the kids watching TV in the upstairs loft. The log fire was also a nice touch especially with it snowing outside. The kitchen was nice to have to cook our own meals after eating out so much over the last few weeks. The inside playground was also enjoyed by our 3 kids along with the great pool/slide area. The spa pool was great to relax in after a great days skiing at Sunshine Village. Would highly recommend this hotel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 5KiwisinOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Douglas Fir Resort & Chalets

Property: Douglas Fir Resort & Chalets
Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 32 Hotels in Banff
Price range (per night): ₹ 7,779 - ₹ 17,633
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff

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