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Reviewed 12 July 2018

I was initially impressed on arrival to this accommodation. My Husband, 2 year old son and I were staying for 5 nights. Check in was efficient and friendly. Rooms are average, however we found the beds to be very uncomfortable, and we woke with aches every day. The resort is out of the way of town, however a shuttle bus is run - but does not start until 11am which is a bit late for us. On site restaurant is okay. There are lots of facilities on site, however we did not use them due to being busy sight-seeing. Therefore, I would consider this over priced and uncomfortable. On balance, I probably would not return.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

Not a new place but rooms were clean and spacious and staff were friendly and helpful. Too far out to walk into town but an hourly shuttle bus got us there. We enjoyed our stay. We didn't eat in the restaurant because we had our own kitchen which was a good size. Plenty of living space

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Joan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_RMR, General Manager at Banff Rocky Mountain Resort, responded to this reviewResponded 13 July 2018

Thank you for the great comments. We are pleased that you are able to take advantage of our complimentary shuttle service to the downtown area and we look forward to serving you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

Location is a bit out of town but they do offer a free shuttle. Rooms are decent; however our stay was overshadowed by rude reception and managerial staff. We are from Calgary and will never stay here again or any affiliated property due to the way we were treated. Friends and family visit often and this will definitely be a place we tell others to avoid.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank travelismykindabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_RMR, General Manager at Banff Rocky Mountain Resort, responded to this reviewResponded 13 July 2018

I welcome you to send me an email with more specific information. My email address is gdressler@bestofbanff.com.

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Reviewed 9 July 2018 via mobile

It’s obvious from these reviews that none of these people have used the pool - probably good idea. Our children used pool and i sat at side watching all i can say is that it was filthy, the dirt on the tiles was ground in, i nearly died when i saw this and realised the children were in this filthy place- my husband waited in the viewing room it was as bad, dark,dingy and dirty, the breakfast area was nice and breakfast good. The room was ok for 1-2 nights max

Date of stay: June 2018
Trip type: Travelled with family
1  Thank 203annemarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2018

Resort is in a great location with great mountain views in all locations. It is located about 1 mile from downtown Banff but well situated for visiting the sites in that area. Units are small but clean and the bedrooms are very small with no closets. We did not spend very much time in our unit. The staff was very responsive when we needed them. We greatly enjoyed our week!

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank gwhill096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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