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Banff Rocky Mountain Resort
Ranked #26 of 34 Hotels in Banff
Reviewed 20 September 2017

The "resort" is very dated. The rooms are spread our over several buildings, most of which look like they could use some TLC. Our room was up a flight of narrow, rickety wooden stairs (very fun trying to drag your luggage up those). The room itself smelled quite musty but looked clean - mind you it was hard to tell given that the lights are dimmer than the moon on a cloudy night. Not sure when this place was built but the furniture looked like it may have been original. The restaurant here was pretty good, you get a buffet meal for a very reasonable price and the staff were very friendly. The resort is also a bit of the way outside of the town but they do have a free shuttle that takes you there and back which runs pretty frequently, the driver was also super nice. Also free wifi.

  • Stayed: September 2017, travelled with friends
    • Value
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    • Service
Thank Awenky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 - 42 of 1,036 reviews

Reviewed 19 September 2017

Agree with other reviews that the rooms are somewhat old and run-down looking, and in need of renovation. It is also out of the main town so you have to take a shuttle (running only in the afternoons) into the downtown area. But booked anyways as I was attending a conference, had a rental car and was not expecting to stay in the room much. That changed after I had an unexpected medical incident that required me to return home before the end of my stay. When I checked out 2 nights early, the checkout staff told me that they would refund 1 night, but that it was up to the reservation service I used to refund the other night. This is even though I had already stayed 3 nights at the hotel. Turns out what the staff said was not true, and when that service called the hotel to ask about refunding both nights, they would not refund the second night. Apparently they just wanted to place the blame on someone else.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Vbcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

Booked a room with queen bed and possible sofabed for 2/3 people, bedroom so small you could not even wheel a suitcase into it, really dissappointed and would not recommend this room for this over inflated price.

  • Stayed: September 2017, travelled with family
    • Location
    • Service
Thank Ria's P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

From check in to check out we had a marvelous time. The shuttle picked us up on the hour and dropped us off at the ptarmigan inn like clockwork...the young people that were our chauffeurs were fun and full of information...

Room Tip: Stairs so ask for a first floor room if you don't do stairs...
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank chickadee910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trianglegd, General Manager at Banff Rocky Mountain Resort, responded to this reviewResponded 29 September 2017

Thank you for your great comments. I am happy to hear that you were able to take advantage of our complimentary shuttle service to the downtown area.

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Reviewed 16 September 2017

Average standard hotel. Could do with some redecoration in parts as quite tired in places. No places to sit outside the rooms to enjoy the views. On the positive side, reception staff were helpful and friendly. We had a minor problem with our room which was sorted out promptly. Residents have access to swimming pool and internal and external hot tubs. Hotel is located a few kilometres from Banff centre in a very quiet location with great views of the Cascade mountain. Only 5 mins by car to the town centre. Also there is an hourly shuttle bus from the resort hotel to Banff centre. Our room had a comfortable bed and good bathroom, also it had fridge, tea/coffee making facilities and TV. Somewhat expensive considering room standard.

Stayed: September 2017
1  Thank DGarethOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banff Rocky Mountain Resort

Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Banff
Price Range: ₹ 4,753 - ₹ 18,378 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Rocky Mountain Resort 3*
Number of rooms: 171
Official Description (provided by the hotel):
Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. Indoor 15m swimming pool • Indoor and Outdoor hot tub • 171 well appointed rooms with configurations to suit everyone • Mountain Health and Fitness Club with full gym • Tennis and squash courts • Onsite Laundry Facilities • Free parking and wireless internet access • Complimentary shuttle to downtown Banff. ... more   less 
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Also Known As:
Banff Rocky Mountain Hotel Banff

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