We were in contact with hotels in Banff weeks before our planned arrival, and was treated ruder on the phone by 29 Siding Lodge people than I had ever been. It turned out the person who talked to me was Elsa, the manager. She made no apology when I explained how I felt I had been treated poorly! Due to complications at central reservations, we lost our room for a few hours, then was promised it and our rate back by Dong at the hotel. But since the person who promised it back was no longer working there, they wouldn't honor the promised room, or the rate the reservations supervisor had been told . It took three calls from corporate to get the rate reinstated, That told me volumes about this hotel, since the manager sets the tone for the staff to follow. It turned out we didn't stay there, a good thing from what I read,. I wrote Mr Kong CEO at Best Western, outlining our issues/repeated problems, and asked him to pull this franchise affiliation. It is hurting the Best Western reputation to have these people and a substandard place bear their name. There are other similar places (high Country Inn etc) nearby for less, and their people try hard to please their guests, not talk down to them!
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- Also Known As:
- Best Western Plus Siding 29 Hotel Banff
- Best Western Banff
- Banff Best Western