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“The Good, the Bad, and the Ugly”

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The Grand Mayan Nuevo Vallarta
Ranked #11 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Salem, Oregon
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“The Good, the Bad, and the Ugly”
Reviewed 22 April 2012

Short and Sweet:
#1 Don't worry about the water. it's filtered (in the kitchen); Ice is OK too.
#2 Check in was easy-we came in on Friday around 3:30 PM. At the pool by 4:15
#3 The GM staff-maids, bartenders, servers, etc are wonderful!
#4 Choice of the pools-so many to try out
#5 Lazy river-lots of fun!
#6 Rooms were pretty comfortable. I'm not picky about beds, but my husband said it was a little harder than he'd like. Maid service EVERY DAY
#7 2 for 1 drinks from 12 PM on in varying locations--pool bars, cafes, and restaurants. We paid 85 pesos for 2 drinks during happy hours.

The bad:
#1 LOCATION Husband can't walk very far (back surgery) which made using a taxi to go ANYWHERE a must. Walmart for groceries was about $12 (US) round trip. Going anywhere to eat outside the resort was $7-10 (US) RT. We would normally have taken the bus, but just walking to the front of the resort was out of his ability.
#2 Charges to the room was subject to an additional 16% tax.
#3 Restaurants plentiful but I felt a bit on the high side. $13 US for a burger and fries?

THE UGLY:
#1 The lies the time share people tell you to get you to go to the presentation. We were PROMISED 90 minutes. 5 hours later, we were 'released.' AND we did not get what they promised us. The timeshare guy was 'shocked' when I told him I was livid about the time we wasted telling him over and over and over "NO." My advice. Don't go, just keep saying no and don't believe what they say they'll give you. It won't happen.

If you're like us, we don't get to vacation all that often. Spending 5 of those precious hours on the presentation just to get some stuff wasn't worth it.

Room Tip: The only ones who get an ocean view are actual owners. So if you're doing a Groupon, timeshare e...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Retiredbarnqueen_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,050 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (780)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Stevens Point, Wisconsin
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2012

We just returned from a week at the Grand Mayan resort in Nuevo Vallarta, Mexico. Unfortunately, I have to say that it was a disappointment in many ways. We arrived on a Friday around 4pm only to find that we did not have a room ready. Since we had already stopped for groceries on the way to the resort, we needed to find a place for the perisable food. Ultimately, our room wasn't ready until about 6:15pm. It turns out that the week before Easter and the week after Easter are holiday times for the local Mexican people and the resort was full to capacity because of this. Mental note to not travel until at least the Sat or Sun the week following Easter weekend. Although we are owners at the Mayan Palace resort, it was closed for upgrading so we were put in the Grand Mayan. Our expectation of an ocean view became a parking lot view instead in a room that needed upgrading. Our housekeeping was not good all week either. Three days in a row we needed to search out some washcloths as our dirty ones were taken and not replaced. The unit did not have a dishwasher and, although we really didn't eat much there, the housekeeping did not even wash our dishes. The bed was a large king size bed, probably the firmest mattress I've ever slept on. We got used to it and it was okay. However, I didn't like the pillows at all.
Probably most annoying to me was that we had to pay for internet use. It was $170 pesos/day or $950/week. I think that is ridiculously expensive.
Basically, everything was expensive at this resort. It seems like once they get you there, they try to squeeze every penny out of you.
The pool area is fantastic and the servers were very good also. We did like the Lazy River and it was quite popular. People do put their towels and personal items on the pool chairs each day, so be ready to do the same in order to reserve a chair at least by 9am, earlier on the weekends.
The beach was also very nice, lots of chairs and umbrellas. The sand by the water is easy for taking walks. There are plenty of vendors selling their wares on the beach but they do not push if you just politely say 'no thanks'.
Overall, I don't plan to return to this place until the rooms are upgraded. For us personally, I think the resort is almost too big. It's a bit of a hike to get from the hotel to the beach. The pool area is huge (good and bad sides to this fact).

Room Tip: We were in the main building on the 8th floor. If you aren't going to get an ocean view, ask fo...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kciula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bay
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 21 April 2012

We spent 2 weeks with friends at the Grand Mayan, each couple in their own 1 bedroom unit. Unit was very spacious, fabulous balcony, no ocean view, but enjoyed the morning sun! Used the plunge pool every afternoon after a day at the pool or beach. Towels start going on the chairs by 6 am.....walk over to the pool at the Mayan palace, much nicer view and no need to get up early. Lots of restaurants within a 10 minute walk off resort....Eddie's was a favorite...all with free wifi. Did enjoy prime rib night at Tramonto's....enough for two to share! This was our second visit, would go again.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Heather_Gray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2012 via mobile

Check in took 2 hours- not waiting in line but the process. Promised ocean view room several times and did not receive it. Room was clean but very very disappointed about the view. Breakfast at Samba only buffet and very expensive. No hot water in the shower for four days and asked it to be repaired at least twice a day. Internet down and since I own a business it was important to have. Help at the Internet cafe extremely rude and difficult. No dream vacation and won't stay here again.

Stayed April 2012
Helpful?
5 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 April 2012

Always start with the positive, right? This was our second visit to GM but have traveled to NV 10+ previously staying at Paradise Village. Grand Mayan resort is beautiful and well-maintained. After a few visits you forget the initial 'wow' factor upon arrival. These folks work very hard for little reward and take great pride in the hotel - bring lots of small bills and tip often.

The pools, slide and lazy river were big hits with the kids (g.12 & b.13). The kids club is one of the best values of any resort we've stayed - daily activities for $15, including evenings. Our daughter spent several evenings there but our son would not go near the place. Golf course is finally finished - yeah!, but you still have to play with a caddie, boo! Rooms are super-spacious, (we stayed in a 2bd suite). Rented a car which was a little unnerving but it paid off big-time in convenience - used the car for daily trips to restaurants, shopping at Wal-Mart, Paradise Village shopping mall (Starbucks w/ free Wi-Fi) and jaunts downtown and Punta Mita. Not sure we'll do this again, but it was kind of fun. Punta Mita was a great trip, check out the beachfront restaurants - El Dorado - just in front of the Four Seasons. We rented paddleboards for the kids for $20/hr. from 'Monster'. Punta Mita is the perfect place to paddleboard with the crystal-clear, calm bay waters.

Most days we ate breakfast and lunch in the room but headed out every night for dinner. Favorite meals listed in order, 1) La Palapa (downtown, romantic zone) beachfront dining, incredible sunsets, people watching, great for foodies... we'd dine here every night if it were closer 2) Eddies - close to GM, owner's onsite and very friendly, kind of looks like a hole in the wall but the live entertainment, affordable prices and menu selections were terrific 3) Prime 159 (next to Porto Bella, walking distance from GM, 4) Porto Bella NV, 5) La Dolce Vita NV (great desserts, should've skipped the meal), 6 ) El Dinamita (next to and owned by Fajita Republic). Worst meal of the trip (and second most expensive) was at Havana Moon at GM, skip it and go to Taco Break instead - we loved TB and it's fairly inexpensive and walking distance to the hotel.

Okay now for the bad... avoid Holy Week. The place was packed with locals - huge families who literally take over every common space. I've never seen anything like this at GM. We knew we were in for trouble when we first arrived and cars from all over Mexico were piled in the entry. We had to fight for space at the pool - yes, we even exchanged words with a woman who came up and started rolling away our umbrella, when we called her on it the woman called my husband a not-so-nice name in front of her children and ours, security pounced and it was over - nice! After the classy incident at the pool, we ended up spending more time at the beach which was just lovely and a lot more relaxing. Note, the water is mucky but it didn't stop our kiddos. Last, what’s with the beds at this hotel? If you like a firm mattress, you’re in luck if not, call housekeeping as soon as you enter your room and request a foam cover, we had two and it still wasn’t enough.

The spa at GM is okay, not great. Food and drinks by the pool – so-so, be sure to ask about the daily drink special (2x1) and happy hour. Check in was a nightmare but check out was a breeze. Appreciated having laundry facilities and a store on-site. Timeshare presentation took longer than anticipated but we could’ve easily skipped it altogether, simply decline if you’re not interested but it does pay off with discounts if you plan to use the spa, golf or book offsite activities. We booked the Yelapa snorkeling tour thru Vallarta Adventures - great experience visiting this remote fishing village. Kids loved the hike up to the waterfall, banana boat ride at the beach and the entertainment on the boat - great day, but be sure to bring cash.

Already looking forward to our next visit to the Grand Luxe - based on the progress thus far the property is going to be amazing!

p.s. We visit Mexico every year and have never had any issues with security or food related illness. Crime happens all over the world including suburbia – don’t believe the hype about the drug wars impacting tourist areas in Mexico! Travel smart and enjoy…

Room Tip: Avoid the side next to Grand Bliss - lots of construction going on during the day.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lynn_in_norcal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Mayan Nuevo Vallarta

Property: The Grand Mayan Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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