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“Overall ok but...bedbugs!!”

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Marival Resort & Suites
Ranked #14 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Tokyo, Japan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Overall ok but...bedbugs!!”
Reviewed 5 March 2012

I stayed here for a week with my husband for the first time.

Let's start with the good things first: The location is great and has wonderful views of the beaches. During the time we went, there weren't too many people at the resort so it didn't feel crowded at all. It's also designated as one of the stops for the "Turibus", a free shuttle bus that takes you to other areas within Nuevo Vallarta. The staff are generally polite and helpful. Within the restaurants, they are attentive and quick. I would say this one has more of a relaxed atmosphere (unlike some of the other rowdy, party-type resorts along the same beach). In that regard, my husband and I loved it.

Now, the bad: We were stuck with a room that seemed decent. The bed coverings and pillow were a little stinky, as if only the covers were cleaned and the actual blankets and pillows were absolutely neglected. We could tell that the covers were clean but when we laid our heads on the pillow, the smell was almost unbearable. Regardless, we slept through the first night. Next morning, we were covered in bed bug bites! We decided to endure it for one more because we wanted to rule out the fact that maybe it was a mosquito or something else. The following night, we were bitten even more and woke up with numerous bites. By this time, we were sure that it was bed bugs. We complained to the front desk and they offered to switch us to a different room. We took the offer. We had all of our clothes (dirty or clean) laundered just in case the bugs came along. Regardless, that night, we were bitten again. We still had several more nights to go so we decided just to endure it. My husband said he heard that bed bugs were common in Mexican resorts and even if they get us to switch to another room for the third time, we will most likely have the same problem. At least this time the pillows didn't smell as bad and we didn't get as much bites but getting ready to sleep every night was the most fearful thing for us. I'm especially terrified of blood-sucking insects and this ruined it for us.

  • Stayed March 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Summerdaizy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (602)
Date | Rating
  • English first
  • French first
  • Portuguese first
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  • Any
English first
Saskatoon, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2012

The resort is very clean and all the staff are very friendly and helpful. The restaurants are excellent. Did the time share presentation and received $240.00 vouchers which we used for Vallarta tours. We walked on the beach to the north for 1 1/2 hours to other towns. The wi fi internet is quite costly but not needed when on vacation.

Overall our vacation was excellent and we would go back to Marival Resort.

Room Tip: Rooms above the main lobby can be noisy at night.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jorSaskatchewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarivalResorts, Marketing and Social Media at Marival Resort & Suites, responded to this review, 16 March 2012
Dear Traveler: Thank you so much for your kind review, we hope to have the pleasure of serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 February 2012

We last stayed here in 2002 and knew a bit about the resort prior to the bridal couple choosing this property for their wedding Feb 2012. The young people had contacted 3 resorts and this is the one that responded to their emails and phone calls in a timely fashion. The wedding planner Jazmine was absolutely great to work with and the whole wedding went off perfectly . Our guests and family were all of the same opinion that it was a beautiful wedding, lovely sunset wedding photos, fun evening with a 10 piece Mariachi band and fireworks on the beach. All in all was a no stress wedding day and what mother of the bride is walking on the beach the morning of her daughter's wedding without having to worry about everything?

We enjoyed the rest of the resort for the 2 wks we were there as did the rest of our party (14 rooms worth) so much that some are considering returning next year. I really don't have anything new to add about the resort that hasn't already been mentioned in other TA reviews.

The bride and I had a spa pedicure and classic manicure at the Norma salon in the mall attached to the Walmart close by. Costs $440 pesos per person (about $35 Cdn) and what a good job - better than here at home.

In summary, love the location of the Marival and with the Scotiabank ATM just steps outside of the resort it is real handy to get pesos. (Get a Scotiabank acct/dr card if you travel lots is my advice and hey I work at a competing FI).

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank farmgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarivalResorts, Marketing and Social Media at Marival Resort & Suites, responded to this review, 16 March 2012
Dear Traveler: Thank you so much for your kind review, we hope to have the pleasure of serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 February 2012

Upon arrival at the Marival we were greeted by a very friendly staff. They held our bags for us while checking in and politely asked us to wait for a 10 minute orientation. We were taken over the usual - map, restaurants and activities the resort offered when all of a sudden you are getting pushed into buying a time share. BRUTAL! They want your money, not to give you a great vacation, even after I said that I have worked for a timeshare company in B.C. and know how it works, I very clearly said we were not interested and he then put a guilt treatment on us and said "you don't care about my family" "we are very poor people and for 2 hours of your time I can feed my children this month". Not the greeting we were expecting after a very long travel day!

The food is very good, with plenty to offer. The service was always great! The highlight of the resorts restaurants was the Mexican and not for the food for the amazing service we received from MILEY- She defiantly made our night!

If are planning on spending the day sun bathing plan on getting up at 7am to get a towel on your chair, otherwise you are SOL

Overall, good experience, but will defiantly go somewhere else next time.

Room Tip: Ask for a ocean or garden view otherwise your over looking caged birds in a parking lot.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarivalResorts, Marketing and Social Media at Marival Resort & Suites, responded to this review, 16 March 2012
Dear Traveler: Thank you for your review, all comments are much appreciated by the management as they help us monitor guest satisfaction and therefore take advantage of opportunity areas pointed out. We hope to have the pleasure of serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williams Lake, BC Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 February 2012

Looking for a beautiful, safe resort for your next vacation in Mexico? The Marival Resort and Suites may be just what you're looking for!

My husband and I paid our first visit to the Marival in Nuevo Vallarta in 2009. Our daughters wanted to travel to Mexico for the first time this year and because we wanted them to have a trip to remember, we decided to stay at the Marival once again. The resort was as terrific as the first time we stayed. The rooms were clean, the staff couldn't be more helpful, the food was great, the beach is wonderful, and the variety of entertainment options were fantastic!

Having been to the area twice before, and enjoyed the Vallarta Adventures tours, we booked 2 tours for the four of us with them online before we went and saved 15% on the prices. If you book 3 tours ahead of time you can pay for two and get the third one free but we only had a week to vacation and the girls wanted to spend some of it by the pool. We visited San Sebastion and took in Rhythms of the Night. Well worth the price paid!

The al la carte restaurants are great .... no one comes away hungry! We highly recommend the Italian Amalfi and if you want flaming coffee served right at your table, the the La Palmas Mexican restaurant is for you! The buffet food is great as well but we found that the later we waited to eat the less number of times they refilled it .... solution ... plan to eat earlier, then we had no problems.

WiFi costs $10 per day but you can use the internet in the business center just as easily for a cost of $4 for 15 minutes which we found was plenty of time to check in with those we left at home. After all, vacations aren't spent in front of the computer!

The one drawback we found was the initial "trying to sell" long term stays which the resort insists is not time share. The best way to handle this is get yourself a drink from the lobby bar, sit back and let the representative make their pitch, then tell them you're not interested ... takes about 15 minutes or so .... and when you tell them you're not interested they do take it with good grace and back off.

My husband and I found our room to be a bit noisy after the Theater show as the Volare Bar in the Club Lobby has kareoke for about an hour and it echoes quite a bit. It does only last an hour and then it is perfectly quiet for sleeping. Our daughters had their room farther away and didn't hear a thing.

Overall, we had a wonderful time .... as good as the first visit. Our daughters are still raving about the fun they had and I'm sure we will all return to the Marival again!

Room Tip: The rooms smell a little musty at first but opening the patio doors for a bit helps.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank cre8tvkaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarivalResorts, Marketing and Social Media at Marival Resort & Suites, responded to this review, 16 March 2012
Dear Traveler: Thank you so much for your kind review, we hope to have the pleasure of serving you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marival Resort & Suites

Property: Marival Resort & Suites
Address: Boulevard Nuevo Vallarta y Paseo Cocoteros S/N, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#10 Luxury Hotel in Nuevo Vallarta
#10 Top resorts Hotel in Nuevo Vallarta
#10 Spa Hotel in Nuevo Vallarta
#12 Romantic Hotel in Nuevo Vallarta
#14 On the Beach Hotel in Nuevo Vallarta
Price range (per night): ₹ 11,498 - ₹ 41,276
Hotel Class:4 star — Marival Resort & Suites 4*
Number of rooms: 495
Official Description (provided by the hotel):
Something Different, Something Better! Welcome to a unique lively beachfront all-inclusive just 10 minutes from Puerto Vallarta airport! Comfortable rooms, special locations- new Mediterranean style Resort Rooms and exceptional 1-3 Bedroom Villa Style Suites starting at 570 sq ft up to 1261 sq ft including Ocean Front. One to Three Bedroom Suites are perfect for families or couples that want to spread out including two story 2 Bedroom Suites and Ocean Front steps from the sea! Romantics and families enjoy endless choices in dining, activities, laying back and relaxing. International all-inclusive dining redefined, award winning chefs offer gourmet dining at 6 restaurants. Treat yourself to 7 bars including swim-up, piano and martini bars. Endless land and water sports- rock climbing wall, activity pool, adults only pool, tennis, disco, evening theater shows, mini-golf and more! Kids waterpark pool, pirate ship, waterslides and fountains. Special kids and teens club programs too. For couples- renew your vows, get married or honeymoon on the beach. For families- the ultimate all-inclusive Family Emotion program with over 10 included extras customized just for your family! Enjoy sea, sun and nonstop fun at Marival Resort and Suites. ... more   less 
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Also Known As:
Marival Hotel Nuevo Vallarta
Marival Resort And Suites

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