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“If you like good service, stay away.”

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Hard Rock Hotel Vallarta
Ranked #6 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“If you like good service, stay away.”
Reviewed 5 August 2012

We were placed in a room with a king size bed when we made reservations for four people. We had to argue with the front desk just to get a rollaway bed for the first night. Again, we had to fight to get a two bed room. This is an all inclusive hotel that advertises great service. During breakfast the next day, we finished our breakfast and of a single waiter asked to see if we needed any drinks. This two days in this hotel have been stressful instead of relaxing. I'm a VIP member, I can only imagine what non-members are going through. Come at your own risk!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Soloinvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NayeliM_12, Director de Relaciones con Clientes at Hard Rock Hotel Vallarta, responded to this review, 8 August 2012
We distress to learn you had such experience this time. We are sorry you have had wrong accommodations and an unpleasant meal experience. We try our best to provide our guests with a fast and efficient check-in and to deliver an outstanding service in our restaurants. The Front Desk and the Food and Beverages Managers have been made aware of your comments in order to take the corresponding corrective measures. We would like to have the opportunity to serve you again so you can see our remarkable improvements.
Thank you for your opinion. We are at your service
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4,348 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (858)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2012 via mobile

We are a family of ten with 4 rooms. I'll try to sum this up while a guy is drilling cement 20 yards behind me.
-were told that hard rock related construction was completed prior to our arrival, not
-it's a construction nightmare daily
- remodeled one of our rooms on the fly one day
- air conditioning broke in my room day one, took half a day to repair
- plumbing issues with toilets in 2 rooms
- TV system out of service randomly (Olympics)
- full tv replacement necessary in one room
- no SAP reception
- manager would not reach out after we requested to meet at front desk
- the wine that is part of all inclusive is terrible and the wine that is not included is 10x normal price

Good points
- great staff and nice people....this is a hard rock mgmt issue
- the vista Vallarta golf is very good, both Nicklaus and weiskopf courses
- el Tigre golf is good but not part of the program (paradise village)
-

Stayed July 2012, travelled with family
Helpful?
6 Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NayeliM_12, Director de Relaciones con Clientes at Hard Rock Hotel Vallarta, responded to this review, 8 August 2012
We would like to thank you for taking the time to send your comments and feedback about our resort.
In reference to the construction mentioned respectfully allow me to inform you this transition will be taking place in smooth and slow phases, from one resort area to another at different times throughout the next few months. Please accept our most sincere apologies for any inconveniences this transition may have caused during your stay.
You had an experience completely uncharacteristic of us, and for that we are truly sorry. We have shared your comments with the General Manager to ensure the satisfaction of our guests. Should you decide to come back, please do not hesitate to contact us in advance so we can ensure you receive the treatment you deserve and that distinguishes us.
We remain at your service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2012 via mobile

I have traveled to many all inclusive resorts. The only thing I can say is the food here was the best. But the liquor is the same, the grounds similar, and the rooms the same as many resorts we have been to. I got this package at a discount and was glad about that. I would not pay full price for this resort. The $1500 resort credit is a scam. You have to pay 16% of whatever the regular price is to use your credit. So it is not worth it at all. Why should I have to pay them money to upgrade my room when I already have a credit!!!! I doubt I will ever be back. The price just isn't worth it. I don't like that there was no adults only pool and bar!!! I left my kids at home so I definitely didn't want to get splashed in the pool and hear screaming, whiny kids. Not okay. With all of their remodel they could have included an adults only section!!!

Stayed July 2012, travelled as a couple
Helpful?
11 Thank 12345k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier V, Manager at Hard Rock Hotel Vallarta, responded to this review, 29 July 2012
Thank you for sharing with us your comments regarding your stay at our hotel.
We strive to provide you with the best possible service that is why we thank you for pointing out what you consider both our strong and weak points.
We distress to know that you didn’t like our 1,500 Resort Credit promotion; be sure that we will share your observations with our corporate offices.
It is great to know that our staff transmitted you the warmness that characterizes our service.
We hope that you will come back to our resort for another visit so that we can show you our improvements and provide you with a wonderful experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2012

My family visited last week and it was the best vacation we have ever had. We loved the staff and the resort. We wanted to say thanks, but wanted to let managment know our 15 year old son got e coli from something there, no blame, just wanted to let someone know. We will be back someday.... We dont know how the hard rock will be, just dont lose your charm....

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank inkyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NayeliM_12, Manager at Hard Rock Hotel Vallarta, responded to this review, 23 July 2012
Thank you for the short and good review. We try our best to accommodate the requests of all our guests, and are glad that we could meet your expectations this time. It is wonderful that you plan to come back. We will be waiting for you with open arms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burbank, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 July 2012

We were there from July 7 to July 14, 2012 group of 15 adults and kids for the second time.

Excellent service, great activities, kids club is full of games even for kids over 12 years old can have a great time :)

We used some of the resort credit $129 each to water park and swim with dolphins plus $33 for food and drink (pizza or burger or hotdog). Well, $33 dollar if you covert at the hotel front desk @ 13.91 pesos for a US $1 is 459 pesos charged for food, hotdog combo was selling for 69 pesos and burger combos for 89 pesos, we didn't understand why we paid $33 resort money when it cost less than $5 at the park. Second, we got $10 off coupons for pictures with dolphins, well, they charge whopping $35 per picture, after coupon and bargain, $25 per person (11 people $275), total swim with dolphins, food and picture $187 per person.

Pirates of the Bay tour is impressive, especially the food and the shows, try not to book on Thursdays, too crowded with Carnival cruise line.

We will go back to Hard Rock AGAIN but won’t swim with expensive dolphins :)

Thank you Hard Rock for a great service see you in couple years and God Bless.

Room Tip: Taxi charge $7 or 70 pesos, convert at the hotel 70 pesos will cost you $5 :)
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jack N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier V, Manager at Hard Rock Hotel Vallarta, responded to this review, 18 July 2012
We are delighted to know that your experience at our hotel was amazing; thank you for choosing our Resort.

It is great to know that our staff took care of every detail to make your stay perfect.

We hope to welcome you back soon at Aventura Palace.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Vallarta

Property: Hard Rock Hotel Vallarta
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
Price range (per night): ₹ 18,935 - ₹ 42,555
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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