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“Love the Occidental Grand”

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Occidental Nuevo Vallarta
Ranked #11 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed 12 October 2016 via mobile

This is the second year we have taken our fall vacation at here. Cannot say one negative thing about it. Love the small hotel and beautiful grounds. Everyone who works here is the best. From the pool staff, Royal Club staff, restaurant staff and management staff, everyone is so friendly and courteous. We always come in the off season for a week and don't mind the work going on as the hotel is only 1/3 full and it makes you feel even more special. We will be back again next September. It will be even nicer than before!

Stayed: September 2016, travelled as a couple
2  Thank sherylberry55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 13 October 2016

Dear sherylberry55,

I would like to thank you for your excellent review. It is wonderful to know that this is the second time you have visited us and that it will not be the last.

It is great to see by the details of your review that our team was sure that you went home with unforgettable memories. I will be sure to share your compliments with the team.

Thank you again for your review and please don't hesitate to contact us before your next arrival.

Sincerely,

Rodolfo Pacheco
General Manager

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Reviewed 12 October 2016 via mobile

The bad. Lots of improvements going on. Construction was going on 12 hours a day. The good. Great staff. They are all nice. They will do anything they can for you. The activity staff keeps you going. Good food. Good drinks. Shows every night at 9pm. The beach is shaded with palm trees. A relaxing vacation. Plenty of things to see and do. Rooms are nice. The bed, very comfortable. Will keep going back.

Stayed: September 2016, travelled as a couple
2  Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 13 October 2016

Dear Craig H,

Thank you for your great review. I am pleased to see that you had an enjoyable stay with us. I will be sure to share your compliments with the rest of the team. I would also like to thank you for your valuable feedback and apologize for any inconveniences that you may have experienced.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2016

A week at this wonderful resort was made all the better by their terrific staff. Specifically, a big shout out to Erik, Sergio, David, Angeles and Ray. Either at the pool or at the dinner table, these people took the time to get to know us and treated us very very well. The beach and the property were tidy, the rooms air conditioned and comfortable and our meals were tasty with plenty to choose from. We look forward to going back!

  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank mannfamily2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 11 October 2016

Dear mannfamily2016,

Thank you for your great review. It is wonderful to hear excellent things about our team. Every day they work very hard to offer the best possible service. I will be sure to share your compliments with everyone here as well as the rest of the team.

Sincerely,

Rodolfo Pacheco
General Manager

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Reviewed 5 October 2016

For starters no-where does it state that the hotel is under construction. We would wake up to the smell of pain and a jack-hammer outside of our window. The sliding doors in the rooms don't lock. The adult pool is closed and guess what, so is the Jacuzzi,. So only one pool is accessible. They have no disco, no live music at night. They have a great entertainment staff, but when they leave. That's it!! No-more music.
The staff is amazing and they treat you very, very well. All the servers at the buffets, greet you with smiles and were always so pleasant. Staff is a great asset to this hotel.

  • Stayed: September 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank purseladyann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 7 October 2016

Dear purseladyann,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Regarding your comments about construction, we took advantage of the low season to give some maintenance to certain areas of property. I apologize that this inconvenienced your stay with us.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Rodolfo Pacheco
General Manager

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Reviewed 5 October 2016

Our room was very clean and the staff at the restaurant was great. Jesus Rodriguez was great waiter every time we have went to the buffet. The spa was horrible I didn't like the service which was given to me and my friend. They cancelled our reservations without asking us and the manager at the spa refused us to reinstate us. The Internet was horrible in the lobby. We also had problem with our A/C for 1 and half day. I would not go back and stay at this resort.

Room Tip: The place is good for family and young people.
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  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank shefali b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 5 October 2016

Dear shefali b,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Price Range: ₹ 11,399 - ₹ 24,870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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