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All reviews first club royal club la hacienda le buffet italian restaurant adult pool lounge bar smaller resort time share vacation club the general manager special thanks recommend this resort ocean view all inclusive resort the wait staff nightly entertainment
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Reviewed 12 October 2016 via mobile

The bad. Lots of improvements going on. Construction was going on 12 hours a day. The good. Great staff. They are all nice. They will do anything they can for you. The activity staff keeps you going. Good food. Good drinks. Shows every night at 9pm. The beach is shaded with palm trees. A relaxing vacation. Plenty of things to see and do. Rooms are nice. The bed, very comfortable. Will keep going back.

Stayed: September 2016, travelled as a couple
2  Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 13 October 2016

Dear Craig H,

Thank you for your great review. I am pleased to see that you had an enjoyable stay with us. I will be sure to share your compliments with the rest of the team. I would also like to thank you for your valuable feedback and apologize for any inconveniences that you may have experienced.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2016

A week at this wonderful resort was made all the better by their terrific staff. Specifically, a big shout out to Erik, Sergio, David, Angeles and Ray. Either at the pool or at the dinner table, these people took the time to get to know us and treated us very very well. The beach and the property were tidy, the rooms air conditioned and comfortable and our meals were tasty with plenty to choose from. We look forward to going back!

  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank mannfamily2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 11 October 2016

Dear mannfamily2016,

Thank you for your great review. It is wonderful to hear excellent things about our team. Every day they work very hard to offer the best possible service. I will be sure to share your compliments with everyone here as well as the rest of the team.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2016

For starters no-where does it state that the hotel is under construction. We would wake up to the smell of pain and a jack-hammer outside of our window. The sliding doors in the rooms don't lock. The adult pool is closed and guess what, so is the Jacuzzi,. So only one pool is accessible. They have no disco, no live music at night. They have a great entertainment staff, but when they leave. That's it!! No-more music.
The staff is amazing and they treat you very, very well. All the servers at the buffets, greet you with smiles and were always so pleasant. Staff is a great asset to this hotel.

  • Stayed: September 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank purseladyann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 7 October 2016

Dear purseladyann,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Regarding your comments about construction, we took advantage of the low season to give some maintenance to certain areas of property. I apologize that this inconvenienced your stay with us.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Rodolfo Pacheco
General Manager

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Reviewed 5 October 2016

Our room was very clean and the staff at the restaurant was great. Jesus Rodriguez was great waiter every time we have went to the buffet. The spa was horrible I didn't like the service which was given to me and my friend. They cancelled our reservations without asking us and the manager at the spa refused us to reinstate us. The Internet was horrible in the lobby. We also had problem with our A/C for 1 and half day. I would not go back and stay at this resort.

Room Tip: The place is good for family and young people.
  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank shefali b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 5 October 2016

Dear shefali b,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2016

Everything about the Occidental Grand was incredible. The customer service was incredible, the food was beyond delicious, and views were beyond stunning. We spent a lot of time by the pool sipping drinks, but there was plenty more to do when we wanted. Shout out to Sergio, Carlos, Alredo, Esther, and all of the other lovely people that made our vacation one to never forget.

Room Tip: 6th Floor has the best views. May be worth the additional cost to be in The Royal Club.
  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Mitchell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded 5 October 2016

Dear Mitchell D,

Thank you for your excellent review and for finding our resort incredible. I will be sure to share your compliments with Sergio, Carlos, Alfredo, Esther and the rest of the staff.

Thank you again for your review.

Sincerely,

Rodolfo Pacheco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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