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“Occidental Grand NV” 4 of 5 bubbles
Review of Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
Ranked #13 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Mount Prospect, Illinois
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Occidental Grand NV”
4 of 5 bubbles Reviewed 23 July 2012

We just got back from a week long stay at the Occidental Grand in Puerto Vallarta. We are both 30 and were just looking for a relaxing week away. We traveled through Apple Vacations through one of their 'Square Deals' where we were guaranteed a 5 apple all-inclusive resort at a good price however you do not know which hotel in Puerto Vallarta you will be staying at until you get to the airport. Kind of a risk but we've been to PV numerous times before and were not too worried. We found out we were staying at the Occidental and after a little research, realized that it was a resort we had stayed at 9 years ago when it was the Allegro.

I will probably rehash much of what others have already said but this is how our vacation went:

Food: Having stayed at numerous all-inclusive resorts in Mexico and the Caribbean, I would say that this was one of the best. We previously stayed at the Dreams in PV and I would say that the food was just a notch below that resort. The buffett was good, we ate there everyday for breakfast (same food everyday) and lunch (some new selections everyday). We also at the Italian and Mexican restaurants of which both were good. Our only issue was that the Italian restaurant for some reason is not air conditioned and since they require men to wear long pants, its not hard to see that you're going to be in for a sweaty dinner.

Bars: Of the two bars, we definitely preferred the lobby bar. The bartender, Carlos, was great. He made great drinks and went out of his way to make sure we had them. We were sitting in the lobby during one of the shows and he walked out from the bar to us and asked if there was anything he could get for us and brought the drinks back to us. The pool bar was ok, there was usually 2 guys there who did an admirable job of trying to serve as many people as possible. Mixed drinks were sometimes hit or miss but they're free so it didn't really matter. Their was a waitress who served drinks to people sitting around the pool and made her rounds about once every half hour. We spent most of our time on the beach and we didn't see a waitress out there the whole week. That didn't really bother us, we had about a 15 foot walk to the bar from our chairs and probably kept us sober enough in 95 degree sun.

Atmosphere: We went in the middle of July and most of the people vacationing at the resort were families and young couples. Some people have complained that there were nothing but Mexican families there... its Mexico, if you didn't want to vacation with people in their native country then stay in the states. The guests we interacted with, either around the pool, beach or playing volleyball were very friendly. I wouldn't recommend staying here if you're single and looking to meet other singles or looking for a lot of nightlife on the resort. Its kind of a low key resort.

Room: Rooms were recently updated and look nice. The bathroom has one glass wall of the shower that is exposed to the rest of the room, nice in theory but not really practical since on the opposite side of the shower was the toilet, awkward. Luckily the closet next to the glass wall had a door that slide across that opening. The minibar in our room was restocked with water daily. It also had beer and pop in it but we didn't drink much in the room. No balconies, which was a little bit disappointing.

The only issues we really had were with Apple vacations. A 2.5 hr delay leaving Chicago due to a missing flight attendant they found out about when we were supposed to board (Seems like something you should know a little before that) and gave us several arbitrary times when we would board over the next 2.5 hours. The apple rep in Chicago told all of us that were waiting that the hotel would have room service so it wouldn't be a big deal when we arrived at our hotels around 11pm (ours didn't) but had a snack bar open. They also forgot to pick us up on our last day so we had to take a cab to the airport, which Apple paid for. I've traveled with Apple close to 10 times and never had any issues with them up till now, not sure if it was aberration or a sign of how their business is being run now.

Overall we had a really nice vacation and it was exactly what we were looking for, relaxation. We weren't bugged once about joining the timeshare club, maybe we looked too young (we're both 30) but I didn't see them bugging anyone else. We didn't opt for the upgrade to the Royal Club, didn't seem worth it and we're glad we didn't. As I mentioned previously we had stayed at this same resort back when it was the Allegro and while it was good then, it was nicer now. There are nicer resorts in PV but it would be hard to find another one this nice for the price we paid, <$1000 for the week per person.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (884)
Date | Rating
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English first
Sherwood Park, Alberta, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 July 2012

We stayed at the Occidental Grand from July 14 to 21. For the money we paid for three of us (under $810.00 all in for each of us), we felt we did get our moneys worth. The resort is smaller that some. But that has advantages for getting around. From the other reviews there are only two restaurants. The Mexican one was very good, and the Italian was our favorite. Seemed that if we had asked we may have been able to sneak in for another meal. There are two bars as noted. We did meet Carlos in the bar, and he is as others noted very friendly and does remember your drink! We had great drink service at the pool area, and wish I could remember the waitresses name for the credit she deserves.

The beach does need more Palaypas and chairs as by 0900 they were all filled. Vendors on the beach were there all the time, but a simple no gracis and smile and off they went.

The food was very good. Esp. the baking and deserts. We did not notice any of the food tasting similar, while choice was limited sometimes, always found something we liked. Richardo and Alix in the Buffet were esp. good. The staff overall were very friendly and helpful. We had no issues with the hotel staff directly.

Right off the bat we knew it was a time share hotel. So we were ready. After a couple of aggressive attempts right at check in we felt we must be giving off a look (unintentional), but it worked. We were left alone. Watch as all wear the same uniform, so take a good look. If it has vacation club or such likely a time share sales person.

The room is on the small side. However it was always kept very clean. There is internet access available in your room for purchase if you bring your own computer. Check when you open your browser, it may be cheaper to purchase online rather than purchase the card in the lobby. There is also a couple of computers that guests can purchase time online from if you do not take your own. Of course they are more expensive. They were about about 10 per hour and the hour must be used all at one time we believe.

So for money paid and time had, are a solid four. Just remember it is a smaller resort.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank BABPCLAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 22 July 2012

It was our first time in Mexico and we stayed here. 4 of us. Two 30 years old, a 27 year old and a 24 year old. I'd rate it 50/50. It was amazing because it was our first all inclusive so we got what we payed for and wanted. Unlimited Alcohol and the beach right there for super cheap!
After reading other reviews and the hotel website I definitly expected more!
About 80% of the guests were Mexicans on day passes however all of the other guests and staff were super friendly! Here's my thoughts on each aspect:

Food: 3/5 Only two restraunts where you could only eat once at during a week stay and 1 buffet. Buffet each night did have different food but it all tasted the same. Asian night tasted like pasta night which tasted like taco night. Very bland. The deserts where either super good or absolutly horrible. The mexican restraunt had the best food! It was in an outdoor hut so the breeze was nice. The italian food was good as well (ate the lamb) but was hard to find. It is attached to the hotel in closed quarters with no air conditioning. Couldn't wait to leave to get a breeze!
Roberto was an amazing server who would go out of his way for you, most of the other servers would have sweat dripping off them. They should carry face towels with them.The snack bar was left-over buffet food and was hardly ever open and was the same thing every single day and cold.

Bars: 2/5. Only two bars. The outside hut bar and the lounge bar. At the lounge bar we never once saw a bartender. Only time we saw a bartender was when the outside bar was flooded by rain. Other than that, you couldn't drink there only at the outside bar. Jose, carlos and Ben at the bar are absolutly amazing! They will make any drink you want and will remember what your drinking and the drinks you teach them. They never once let our drink get empty and when were not at the bar and we walked by they would shout our names and wave. On my birthday they had a cake made for me and threw a bar party. That was super nice of them! When we didn't like the music they would tell us to pick what we wanted and would play our own cd's. (I brought my laptop so I burned them some) During the day is was crazy packed with most of the chairs taken up by children but at night it was a ton of fun! At last call, they each made us 5 drinks to take with us to the beack. (they knew we didn't want to leave!)

ROOMS: 4/5 The rooms were a lot bigger than what has been described in other reviews. If you have a large family one room isn't going to do, but for 2 people in a room it was plenty! There was a king size bed that was really soft, table and chairs and the bathroom was huge as well! There was no bathtub but a shower did just find. On a vacation, your not spending much time in a hotel bathroom anyway. Room was cleaned every day and a towel animal as well. Mini-bar was stocked every day. We did tip $1 so this was probably why. They do clean the rooms super early! They would try and enter our room every morning before 8am so remember to put the do not disturb sign on. Only a few select rooms had balconies/decks but we knew this when we picked this resort.

ENTERTAINMENT: 0/5. Most of the entertainment was geared towards children including the night shows. Half the time they wouldnt start on time and you wouldnt have a clue what was going on and the entertainment wouldnt be where the signs say they were going to be held. I would honestly say they have no entertainment, We did create our own tho!

POOLS: 2/5. The pools were ALWAYS clean! The adult pool is definitly not an adult pool. To get a chair near the pool you would have to get a chair before 9 but the beach chairs were always free. No swim up bar! But again, we knew this before we booked our hotel.

STAFF: All the staff were amazing who would go out of their way for you if your nice to them back. Eduardo the time share rep, wouldnt let us go to our room after we checked in. He would harass us almost daily so we avoided the lobby like the plague.
During check in they did give us someone else's room that was occupied. after a quick correction everything was well. A few days later our room cards were cancelled and wouldnt work but that was quickly corrected as well.

ROYAL CLUB: We met a lot of people who were royal club guests. For the upgrad, everyone said it wasn't really worth it. If your already a member than obviously you have high expectations. For the royal club you do get an extra restraunt, a slightly larger and nicer room, and beach beds instead of lounger chairs. Other than that, theres no real biggie. We were able to do royal club for the last night free of charge and we didn't notice the difference at all. Again probably because we didnt have super high expectations.

This hotel looks EXACTLY as the pictures do. If you want more from a hotel than pay more but for what we paid (under a grand each) it was a pretty good deal!
We would go back here just to see the bartenders and the beach is the nicest out of all the resorts there. (we did some tours of the other resorts) Theres also a ton of activities extremly close to the resort and on the beach so you didn't have to travel very far. To vallarta adventures, it was a $5 cab ride, maybe 10 minutes away. We swam with dolphins, sealions, went to rythms of the night and did ziplinning. The massages on the beach were great! For two people for 30 minutes we paid 27$ american each and best massage Ive ever had!
They do have beach volleyball, kyaking and boogie boards too,

Overall this hotel is a 3/5 stars.
just remember, you get what you pay for. If you have high expectations that choose a different resort, but for something low key its great.
If you have any questions i'll be glad to answer!

  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fishers, Indiana
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 20 July 2012

this was my 2nd royal club resort to stay at since joining allegro vacation club/royal club. i thought the hotel grounds were very clean the entire week we were there. our room was very nice and there was more then adequate room for the two of us. our room was cleaned daily and our sheets were turned down nightly. we thoroughly enjoyed the royal club restaurant and very much appreciated eating our food in the air conditioning versus in the open air restaurants that the rest of the guests had to eat in since it was quite hot the week we were there in july. the only suggestion i would make for the royal club restaurant was to have more dinner entree options for the dinner menu. we had the same menu all week long and we did get a little bored with the choices but i will say the food was always very good .
i thoroughly enjoyed the daily water aerobic class scheduled at noon. the cute, bubbly young girl and young guy who did the classes were very fun and made the class enjoyable each time i participated.
the nightly entertainment was ok. we particularly enjoyed the select evening activities which were for first club and royal club members only. it was nice to get the special attention for our royal club membership.
it was always very easy to take taxi's to anywhere and the prices were fair. all of the taxi drivers were nice and spoke enough english to understand our questions most of the time. it would always be a good idea to have pesos for taxi payment!
suggestions to enjoy your stay would be to go to the town of puerta vallarta and shop but be prepared to be approached by lots of venders. learn to not look at the venders in the eyes and say "no" alot!
don't drink anything but bottled water or make sure you ask for filtered water and eat in your resort only to avoid getting sick (montezuma's revenge will be a awful price to pay while on vacation).
overall i thought the resort was very nice, clean, the staff were great and attentive, and the area the resort was located was a easy taxi ride to the airport and also other tourist attractions. make sure you do the "Rhythm of the Night" boat ride/mayan show/dinner.....it was very awesome and worth every penny!

Room Tip: ocean view at the end of the hall and closest to the stairs outside
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristy0259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 20 July 2012

Nice small all- inclusive popular with Mexican families - so not for solos looking to party. Food was ok - lots of meat so for my vegetarian husband and I not optimal haha. But we didn't starve. Nice pool. Great beach. Nice rooms and fantastic staff. Really relaxing and pleasant :) The evening events didn't float our boat... And the evening dance party until 11 could be annoying if you wanted to sleep... But it's not a really big issue. It's close to the airport and in a nice area near a mall (with Starbucks if you like) a Marina and a hospital. Safe and quiet area.

Room Tip: Show up for breakfasts early - before 10 - to avoid madness AND get a beach towel and put it on your...
See more room tips
  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank annaoverseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Occidental Nuevo Vallarta

Property: Occidental Nuevo Vallarta
Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
Price range (per night): ₹ 10,080 - ₹ 24,218
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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