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Reviewed 18 April 2017

As much as the rooms were good, I was somewhat disappointed with the restaurant. I understand this isn't a 5 star hotel but the restaurant was more of a cheap coffee shop
The room, however was superb, well set up, clean, ample and well lit up.

  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn H, Guest Relations Manager at Holiday Inn Hermosillo, responded to this reviewResponded 19 April 2017

Goog morning,

we really appreciate your comments, in respect to our restaurant, i'm gonna show your feedback to our manager in fact to work hardest in this point.

we're sorry for any inconvenience in your stay, we hope to see you soon again with us.

Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2017 via mobile

Terrible experience, not a nice but a very noisy hotel. It is not sound Isolated and rooms are as good as a regular and cheap Motel. Definitely not a good experience , you should look for other options in the same street.

Stayed: January 2017, travelled with family
Thank Ma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Hermosillo, responded to this reviewResponded 27 January 2017

Dear Ma P,

Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, however, we sincerely apologize for any inconvenience the noise challenges may have caused you. It is certainly not our intent to inconvenience our valued guests like you, but to instead provide good value, comfortable, clean and friendly accommodations. We have shared your comments with the hotel management and we’re confident that necessary actions will be made, in order to meet our guests' comfort and satisfaction.

Once again, thank you for staying with us and hope this will not deter you from giving us another opportunity to make your stay as pleasant as possible.

Sincerely,

Grace P.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2016

My phone battery died and I couldn't book a hotel online. I was expecting to pay full price, but I got a nice discount, even including the breakfast. The room was clean and large, with amenities for working: a well lit desk, a well lit table by the window, free wifi, and the parking lot surrounds the building so you can always park your car near to your room.

Buffet breakfast was nice with a variety of local cuissine, and the kids enjoyed the pool even though it was cold.

  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ricardo U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2016

This place felt more like a motel than a proper hotel.
Overall the feeling was not pleasant at all, making us having a terrible night at this place.

Extremely cheap toiletries, bath towels and bed linens.

  • Stayed: January 2016, travelled on business
    • Value
    • Location
    • Service
Thank Ruben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Hermosillo, responded to this reviewResponded 26 September 2016

Dear draghignazzo,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2016

I happened to go to Hermosillo sometimes during the last year for work and I, fortunately, booked this hotel by mistake once, because actually what I wanted was to book in Holiday Inn Airport. They were so nice and the service so good, that I still book this hotel instead of the airport nowadays. No complainings to Holiday inn Airport either!! But this one is located in a nice region, there are some restaurants, foodtrucks and etc nearby which makes the stay better.
Besides, the breakfast is great, there's a bistro in the hotel with great and cheap food. Totally recommend it and also thank you for the work and the way you treat your guests.

  • Stayed: November 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank GiovanaArone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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