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All reviewsrooms are spaciousnice hotelbreakfast was excellentthe executive loungeconcierge servicelarge showerfront deskin townpool areabusiness centerhappy hourplace to staygood sizehampton innacross the streetwalmartlobby
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Reviewed 11 July 2017

Recently redecorated in an elegant contemporary fashion, very comfortable rooms, which are very clean and quiet, they have 24 hour room service and concierge service, the pool and gym are very good, the restaurant " el acueducto" in the lobby has breakfast buffet every morning and they also serve brunch and diner a la carte, there is a wonderful bar also in the lobby, the staff is always friendly and ready, check in and check out is without a hassle, for transport you can ask the front desk for a taxi or a van but you can also call uber, the hotel is located close to a variety of banks, shops, shopping malls and the city's civic center.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank juan c. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 1 August 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

THIS HOTEL SUCKS!!!! You pay your money and they determine who and when your allowed to have company in your room. I would suggest EVERYONE Stay at the Fiesta Americana, Courtyard (Marriott), Hampton, any hotel other then the Hotel Lucerna!!!!!!! I urge everyone to stop staying at the Lucerna until they change their policies!!!!!

Stayed: May 2017, travelled on business
1  Thank dminican1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 23 May 2017

We appreciate you letting us know your comments regarding the service received during your stay with us.

I regret that our policies to receive visits in your room are not to your liking. According to the regulations that are in each of our rooms, but above all, taking care of their security and integrity as our guest, every person who enters the rooms needs to be properly registered and identified.

At Lucerna Hermosillo we value our guest and we are committed to make your future visits a pleasant experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017

My husband and I spent a gastronomical weekend in Hermosillo and enjoyed our stay at this hotel. It is quiet, well maintained, and comfortable. We found everyone friendly, the employees spoke English and all the staff was quick to help us from holding the doors and helping with luggage, to providing extra coffee at breakfast. We've stayed here before and will stay here again.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Tucson2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Hermosillo, responded to this reviewResponded 22 May 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

I arrived past midnight, exhausted. The check in was smooth and swift, perfect really.

The room is big, well-appointed and very clean. 2 bottles of water are a nice touch. Good wake up service and terrific breakfast buffet, including made to order omelets, quesadillas and hotcakes.

I could not ask for more.

Stayed: April 2017, travelled on business
Thank GlassHalfFull13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, Community Manager at Hotel Lucerna Hermosillo, responded to this reviewResponded 18 April 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2017 via mobile

I have a king bed and good size room. The hotel is somewhat new and in order. Been ordering a 3 egg omelette for breakfast that is amazing. Been using Uber to get around with success. This is a clone to most American stay places like Hampton Inn, Staybridge. Very nice pool area as well with a full service bar.

Stayed: April 2017, travelled solo
Thank TexasSnakeFarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, Community Manager at Hotel Lucerna Hermosillo, responded to this reviewResponded 10 April 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Hermosillo. Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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