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“Absolutely fantastic!”
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Very good
5 reviews
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Overview
Villa -
4 Bedrooms, 5 Bathrooms, Sleeps 12
Puerto Aventuras, Yucatan Peninsula

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
  • Any
English first
English first
Spanish first
Any
English first
Patsy T
Broomfield, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely fantastic!”
Reviewed 28 July 2015 for a stay in February 2015
2
people found this review helpful

We spent 8 glorious days at Casablanca with our children, their spouses, and our grandchildren. Having all of us together under one roof was incredible. Cera, the housekeeper, kept us well fed with her home-cooked, authentic meals. The view was breathtaking, the accommodations excellent, and with a variety of things to do within walking distance we were well entertained.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The ability to relax and spend time with our family
Liked least: Having to go home to a blizzard
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina F
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2017 for a stay in July 2017
Google Translation

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Nov 2017
This person did book the villa with us and actually paid in full. BUT she only paid after we canceled the reservation. A full refund was made so there was no money lost by the potential guest.

We put this villa on hold for this person on June 26 with an understanding that we would be paid within 3 days to confirm the reservation. The cancellation was made on July 5 (10 days later) after we extended the hold twice plus gave a warning that we would cancel in 24 hours if we did not get paid. We did not receive a reply to the warning so we went ahead and canceled and gave notice of doing so. She did not reply to that notice either until 1 day later when she said that she had already paid by direct deposit to my account. The account was checked and there was no deposit. When the payment did arrive on July 6 (1 day after canceling the reservation) it was not for the full amount. On July 7 a second payment came for the remaining amount owing. Both of these payments were initiated AFTER we cancelled and took a reservation from someone else. We explained to the guest BEFORE she paid that we had canceled, why we canceled and that we had taken another reservation. Therefore once her money arrived, we refunded it immediately. We were sorry that we needed to cancel the reservation but after extended holds waiting for payment and a lack of communication we felt we had no other choice.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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