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Reviewed 30 June 2016

This is a great resort in a massive property with white sand beaches and huge pools all throughout the resort. The beach on the left side of the pier is much better and a little less rocky. Food is plentiful but seems like the menu is the same everyday so you have to book one of the free dinners to have some variety. It was a great stay except for the check in part where it took like eternity to get checked in and our room reservation was changed which was a disappointment. The room we booked trough travelocity was just a suggestion according to the front desk clerk. It is an hour away from the airport but I think it's well worth the drive. Supper shuttle was great although a little bit late at both times but the drivers were nice and polite.

Room Tip: Select Barcelo Colional, it's in the middle of everything.
  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Service
Thank 107joelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 4 July 2016

Dear 107joelt,

We thank your comments, since they help us to constantly improve, we appreciate very much you choose Barcelo Maya Tropical for your vacation as well of your recommendation on your review, we accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality. We still working on our front desk department to improve them. Thank you very much.

Best Regards,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016 via mobile

Everyone here is so friendly and accommodating! As soon as we arrived at the hotel we were served welcome drinks and the staff helped us get all set for our beautiful room. The bar tequila is the best by far!! Irving is the supervisor and he has been a wonderful host! They will hook you up, especially if it's your birthday! :))

Stayed: June 2016
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 2 July 2016

Dear Shirley M,

We are pleased to know your comments, thank you very much for having choose Barceló Maya Tropical for your vacation. We really appreciate your visit and the time taken to write your impression about your stay, thank you for your comments regarding Irving , we are sure he will be happy to hear your kind comments, which motivated our staff to provide the best service every day. And thanks a lot for spent your special day with us, Its amazing that we could share together your B-day

Please do not hesitate to contact us any time before you coming back Randi J.

Warmest Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2016 via mobile

Beautiful resort, terrible customer service. None of the waiters/waitresses working at the buffet were very friendly. The drains to our sink and stand up shower were clogged. I was in the shower for 5 min and the water had already built up and started running all over our room and soaked our luggage. Our air conditioning went out in our "suite". It took 2 days and 7 complaints before a maintenance person finally came to the room and fixed it. Then on our last day, we went the whole day without toilet paper. After letting the front desk know about it 3 times, STILL no one ever came by and gave us any! This was our HONEYMOON! Neither of us had been on a vacation in 10 years and were really looking forward to this for 6 months. After 2 days, we were ready to leave that place.

Stayed: June 2016, travelled with family
1  Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 22 July 2016

Dear Craig B,
Please accept our apologies for not having fulfilled your expectations; We can assure you Barcelo Maya Tropical is committed to providing our guests with the highest quality of services and facilities therefore we thank you very much for your comments.
We would be grateful to have another opportunity to host you again in the future.
Sincerely
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2016 via mobile

The staff at Maya Tropical was amazing!!! Bryan led an aquatic Zumba class that was great. His team mates Esteban, Cesar, Fernando, Tomás, Toni, Nash, Cinthia, Oscar, and Emi were fun and joined in th activities to make sure a lot of people were participating in the fun activities. What a great vacation!! Highly recommended.

Stayed: June 2016, travelled with family
1  Thank nnnnn9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 2 July 2016

Dear nnnnn9999,


We appreciate your kindest comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We are happy to know Barcelo Maya Tropical All Inclusive was good for you. It is gratifying to know that your visit to the Riviera Maya was a success.

Regarding staff and activities we gladly will pass into our staff the score you gave us. Once again thank you very much.

We send you warmest regards.

La Gerencia

Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2016

Our family of 4 visited this resort June 11-19, 2016. I can't say enough about this resort. First off, it was extremely clean, staff was very friendly, food was descent, the grounds were well kept, pools very clean and so was the beach. Just beautiful. But what really attracted me was a young lady, Jessica Ruiz Andvade, who worked in the Club Premium office at the Barcelo Tropical. She listened to me go on and on about our lost luggage, she was willing to help in any way, she laughed with me, was sympathetic with me, she was just plain and simple a very delightful person. We stopped by the office several times to visit her and my 10 year old daughter just loved her. Their was a dance competition going on for a couple of days so our restaurants were packed, and for the inconvenience she gave us passes to eat at the Barcelo Palace since competition people were not allowed to eat there. She was very helpful in advising about the area and activities. I really felt she went above and beyond but yet was so down to earth and easy to talk to. I would highly recommend this resort to anyone. I can't wait to come back and hopefully run into Jessica again and many more of the great staff members!!

Room Tip: I would highly recommend adding club premium to your stay!! Many benefits from it!
  • Stayed: June 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Autumn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 2 July 2016

Dear Autumn G,

We appreciate your kind comments regarding Jessica Ruiz and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence.
Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort.

We would be honor to host you Mr. Autumn G, again in the near future.

Best regards,

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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