First, let me say that we were looking for a Resort where our Kids from 7 to 12 years could have fun at our stay in the hotel. That was the main reason why we chose Barcelo Maya Tropical and it was achieved. There are great pools, children's area, a water park for kids under 12 and more.
Let me begin with the positive or neutral and leave the negative at the end.
The beach in front of the Maya Beach and Caribe is gorgeous. There is white sand, turquoise water, no big waves. It’s Beautiful.
The grounds are very well maintained. There are some buffets and a la carte restaurants. We always choose the buffets restaurants because you can eat immediately and chose what you want of the buffet. The food is good, not the best one, but is good. Once you arrive to the buffet you are accommodated on a table and a waiter always asked if you wanted water or something to drink, sometimes we had to wait longer than others. The servers need to be a little bit faster on the service.
In general the employees are gentile and friendly. I want to recognize Dioscori at the buffet restaurant and Nora Escobedo at the Guest Service. Dioscori always gave us a great service at the buffet. On the other hand, Nora Escobedo helped us greatly when we forgot a package in the hotel's taxi on our way to the airport, when we called the hotel, she said that we didn't have to worry, that they found the package and as soon we arrived to our home we could contact her to coordinate the delivery of the package via FedEx. The package arrived safely to our home. Of course, we paid the FedEx cost.
Let me talk about the negatives. We reported a problem with the A/C that after 3 days calling to the Guest Services was fixed in 5 minutes, but it only worked fine for two hours and was damage again. One of the telephones on the room was broken and never fixed. And for last we asked for down pillows and they said that at that time they didn't have any available. Excuse me, but for a resort like that this was unreasonable. For these reasons I gave 3 stars instead of five.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Puerto Aventuras, Riviera Maya, Mexico