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“A lovely stay and holiday in Mexico”

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Barcelo Maya Caribe
Ranked #12 of 17 Hotels in Puerto Aventuras
Northampton, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A lovely stay and holiday in Mexico”
Reviewed 29 April 2012

We returned a few days ago to a very cold and miserable UK and already I wish I could go back. The hotel is lovely albeit we never saw the Colonial, Tropical or Palace but I didn't really feel the need to.
The gardens are beautiful with colourful flowers and wildlife everywhere, they are kept so immaculate by the staff too.
The staff are all very friendly and always said 'Hola' even without tips. Some of the reviews I have read say the staff are unfriendly, however, when you witness the way that some of the Americans actually treat them and speak to them, it is hardly surprising that the staff are not very friendly in return!
We stayed in a very spacious room in the Sayil building, we were on the top floor with a nice view of the gardens and could just see the sea. The bed was huge and so comfortable! We had a good size bathroom with a great shower.
The beach was absolutely stunning and the sea was like a bath and crystal clear water. Even on a couple of windy days where the seaweed appeared, the staff cleared the beach in the mornings and it wasn't bad enough to put you off going in the gorgeous sea. We bought fish food from the shop on our last day and fed the fish and had loads of them swimming around us, it was great!
The pools are nice too however, we didn't really spend much time in them as the beach was so gorgeous.
The buffets were good and had a good choice but as with all buffets, got a bit samey after a week. We booked all our A la carte bookings on our first day as they get booked up quickly. The steakhouse and spanish were my favourite.
We did a lot of trips to Xel-ha, Chichen Itza, swimming with Dolphins which was amazing, and snorkelling with the turtles at Akumal. We also got a taxi to Tulum which was very nice too and has a lovely beach to cool off when you get too hot.
We had a lovely holiday overall and I wish we were still there! We met some lovely people too and have some great memories.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
15 Thank laurz1706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 23 October 2016
Dear laurz1706,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (366)
Date | Rating
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English first
tyngsboro, Ma.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2012

We stayed here for third time we liked it because it was not springbreack friendly. I guess that changed beach and caribe were loaded with collage kids obnoxious is only way to explain it. If yoj dont mind that bsach is best around dive center on site staff friendly and helpful resort is overLl very nice we will go back but stay in another part.

  • Stayed April 2012
    • Value
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    • Cleanliness
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Helpful?
3 Thank dakotanate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 23 October 2016
Dear dakonate,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TEMPLETON
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 April 2012

So to start...DIS-CONNECT FROM THE WORLD AND RE-CONNECT W/ EACH OTHER!!!

1. ) Check-in: Painless! Got there at 2:45 pm no crazy lines. Took all of 15 mins. (only beCause I considered changing rooms for a "bigger family suite" I never actually saw one, but I suspect they are NO different for an add'l. $50 + a night!)

2.) Book your restaurants right away 3 for a 7 night stay. Hold some cash ($5) in your hand while you do this and you will get a perfectly timed reservation opposed to the 9:30 slots or later. There are menus all over the desk to choose from- TAKE THE TIME TO LOOK AT THEM!!! If you are picky eaters you'll need to look! Skip the Mexican- not horrible but not great either! Also make a few separate reservations for the Capt Morgan Grill which doubles as a seafood restaurant at night - no limit there.

3.) Use the shuttle to go to the other resorts if you don't want to walk- its free- and runs frequently, but catch it in the lobby not the off beat paths- sometimes they skip pick ups there.

4.) Food: the closer you get to the Palace the better the beach buffets get. You cannot get booze, at or past, the CoCo bar if you aren't deluxe. You don't need it. Just go to the one before it! However, tour the Palace as it is a sight of it's own.

5.) Beach: the beach is BEST in front of the Caribe hands down! There will be topless-ness no matter where you sit. never a shortage of chairs- EVER! We were there when the hotel was at 90% capacity and it never felt crowded! Bring your own goggles/ snorkels, because its a $50 deposit for one hour of use of theirs on the beach. Don't pay for snorkeling as we saw and touched sea turtles, tons of curious angelfish, stingrays, bone-fish etc. all right in front of the Caribe for FREE! The dock has tons of stuff to see too!

6.) Pools: Awesome!!! cleanliness was average! Party pools have loud music, dancing, games, and drinkers, but it is sooo fun with older kids! Water aerobics is great! Do all the fun stuff- even if you are shy- you will have fun! staff is so much fun!!

7.) Drinks: Mosquito coast= YUM! Drinks don't taste like they do at home, but order one of everything til you find the "one"! FYI: They will serve minors if they look old enough so keep that in mind. If you want better drinks and attention: TIP! Even a dollar every fourth or sixth drink goes a long way and is appreciated this goes for eating as well- If you tip well the first day they remember you!!
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8.) Maids: I tipped $2. a day for her and $1 or $2 in the fridge for that person who stocks it daily and left a note saying what I wanted in as few words as possible or in Spanish. Rooms are NOT cleaned great, but what can you do? tip and hope for the best! Facecloths must be requested. Get extra sheets for the futon to sleep on and they will make it up as a bed too!

9.) Skip shopping in Playa if you don't want high pressure sales for junk (or drugs- as experienced by my 17 yr. old)! BUT, if you go take the bus on the main road!!! IT"S $2. a person! A cabi will rip you off!!! Last bus back to the hotel is like 10:30 pm to be safe. SHOP AT THE TROPICAL CONVENTION CENTER-PRICES ARE JUST AS BAD THERE!

10.) SAFETY: SEEMS GOOD! BUT CAUTION/COMMON SENSE NEVER HURTS!!!

11.) Shows: For the most part they are really good! Each night 9:30 for an hour!

12.)MONEY: YES, EXCHANGE MONEY! $1 = $12.50 PESOS tip w/ American money but shop with pesos or CC as it get the pesos price!! If you want to change money in Playa - YOU MUST HAVE YOUR PASSPORT!!! Hotel will change money for you but the price moves daily and you may only get 12.20 for a $1. there!

13.) Bugs= yes, use bug spray!

Overall, we will return!!! It spacious, beautiful, relaxing and fun! if you need to escape for real-
SHUT OFF THE TECHNOLOGY!!! IT IS SO NICE W/OUT IT! I ALLOWED IPODS ONLY- NO TXT AND THEY NOT ONLY SURVIVED, BUT ALSO ENJOYED THEMSELVES AND EACH OTHER!

Room Tip: The last two digits of the room number tell you if you are near the beach or near the lobby. Either...
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  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
24 Thank AGIO9890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 23 October 2016
Dear AGIO9890,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brantford, Ontario, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2012

Just returned from our vacation to the Barcelo Maya Caribe and all i can say is that this resort exceeded our expectations. My wife and I took our 2 adult kids and their spouses for a adult family vacation. From the time we arrived and were greeted by the hotel staff we knew we made the right choice. I would reccomend to take the Club Premium Package. The additional perks are worth the money.
Rooms were very clean and looked very nice. The view was spectacular.
Food was as good as any buffet restaurant that you can go to and they had a huge variety to choose from. The a la cart restaurants are worth the effort to get into. I would suggest that you book your reservations for the a la cart as soon as you get there.
The Barcelo resorts were all accessable and were very well kept up. We felt safe all the time we were there.
There are quiet pool areas and party areas which is nice to have the choice. The beach is spectacular and the beach area at the Caribe is the best of all the other Barcelo resorts " less rocky and more sand".
Nightly shows were very good.
My wife and daughter in law and my daughter used the spa and got a message on the beach and they loved it.
Only disapointing thing i can say is that the non motorized activities were not available often. We tried to go on the big tricicles but were always told it was too windy to use.
Overall this was well worth the money and i think my wife and i will be coming back some time soon.

Room Tip: Spend the extra and get club premium rooms. We were in the Labna building.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Denis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 23 October 2016
Dear Denis D,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 April 2012

Second trip to the Mayan Riviera. First time at the Barcelo. Great place! Beautiful beach, yes there are some rocky sections but that only adds tidal pools and interest. You don't even need to snorkel. The water is crystal clear and you can probably walk out at least a hundred feet and still only be up to your waist.

Never had a problem getting chairs. either on the beach or around the pool. Beach bar and lunch buffet close to both. Your choice of active or quiet pools.

Food was good. Not amazing but good.

Rooms were very comfortable. The beds were among the best I've had at a hotel! Pillows were awesome!

Grounds are beautiful, There is a shopping area right in the complex if you need to shop.
Staff was great, very helpful and friendly. Flor in the lobby bar was our favorite.

The shows that they have every night in the theatre are exceptional. Very professional, The singers and dancers are very talented. Nice change from a lot of hotels, where the shows look like amatuer night.

Yes it is a long drive from the airport, but it is well worth it!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank seeyaAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, 23 October 2016
Dear seeyaAlberta,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Maya Caribe

Property: Barcelo Maya Caribe
Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Spa Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#10 Luxury Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
Price range (per night): ₹ 12,637 - ₹ 29,097
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Puerto Aventuras, Riviera Maya, Mexico

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