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“ASP is Paradise”

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Heaven at the Hard Rock Hotel Riviera Maya
Ranked #2 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersGold level
Reviewed 14 March 2013

We just returned from the ASP yesterday, and we had an absolutely amazing time. I hope this review does not grow too lengthy, but we had a wonderful top notch trip and want to share it with everyone.

I will start with the positives...because that's all I have to say about this resort!!

1.) Food Excellent, we ate at the Steakhouse and the Pizza Place on the Cove side, both excellent, Service was prompt and we had a lot of fun with the staff who made both our meals very enjoyable. Other nights we ate at the Italian and Mexican places on the Spa side and again..top notch service and food, at the Mexican Place they server Mayan Coffee as an after dinner drink, very highly recommended!! Breakfast/Lunch buffets no complaints TONS of options and everything was very tasty, even moved the buffet inside for lunch one day because of the rain. One morning for the fun of it we had breakfast in the room, it was there and hot and ready to eat exactly when we were told it would be!

2.) Staff....amazing! From the time we arrived at the resort we were greeted with the up most hospitality. From the gentlemen getting our bags from the car to the shuttle transportation from Spa to Cove and back. There was not one single person on that resort that was not helpful in anyway they could be. Bartenders were great, drinks not crazy strong that you couldn't drink them, but they defiantly packed a punch. Aldo did our tequila tasting and worked the pool bar, AMAZING!! Edgar did the wine tasting and again second to none!! Finally the entertainment staff worked the tails off organizing everything from water aerobics to water polo and sand/water volleyball. They kept everything having fun and participating even on the rainy day we encountered.

3) Facilities were in great shape. With the conversion we heard alot of people say they have let stuff go, but we didn't see that at all. We had a lovely room, the restaurants were all clean, the pool spotless, everything was great.

4) Evening Shows were amazing, we were able to take in the Mexican Fiesta which brought in vendors and a variety of Mexican food for the tasting. They had performers and dancers alike that made the whole experience enjoyable. Another night we saw a Michael Jackson performer and a Circus ole type show, and all the performances again..Magnificent.

5) The Spa was wonderful as well, my wife and I both took in an item or two from the spa, and they were great. Prompt service clean and wonderful. Barbara did my massage very happy, my Wife had a facial and wrap and she was beyond impressed. Especially with the 1500 in resort credit don't pass up the opportunity to pamper yourself a bit.

6) Excersions....We did nothing that couldn't be paid for in resort credit. We had no trouble booking in advance our services, but we did Tulum which was amazing, the beach there alone was worth the 1/2 day trip from ASP. Also took in the dolphin swim that was only minutes down the road and an 8 USD cab ride one way there, also available with resort credit. Tequila & Wine tasting, great from season vets, but wonderful for noobs that don't know alot about either.

7) Resort Credits...book in advance or book immediately upon arrival. Everything was taken care of, and in the end with the trips, spa, and upgraded wine at dinner on our final night we spent nearly all our resort credit w/o a problem. Just keep in mind you only have to pay the 11% tax on what you use. So dont feel you HAVE to use it, but if you are considering doing a couple of the items included esp the SPA then you will have little problems using it up.

Over all a wonderful trip, the ASP has really out done themselves. I couldn't have asked for a better experience. I look forward to visiting again after the HRR conversion. Oh one final thing. If you are traveling with 4-6 people, upgrade to the Limo service with Lomas Travel. Their shuttles run about 160-180 USDs but you can get the private limo for 255 USDs a very fun way to kick off your trip and to leave Mexico with a Bang! ENJOY!!

Room Tip: We were in the furthest building from the Lobby on the SPA side. It was quiet but a bit of a walk to...
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  • Stayed: March 2013, travelled as a couple
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Thank Jeremey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 20 March 2013

Hello Jeremey B, we would like to thank you for your wonderful review, we are sure many future guests will benefit from it, it really sound like you have an amazing vacation at the Aventura Spa Palace! We are so pleased to learn that you had a great time and liked the food at our various restaurants and loved our facilities, evening shows and our staff service, they are really the soul of our resort. It is great that you took advantage of your resort Credits and took several tours and excursions and booked all of them in advance to enjoy all your vacations just relaxing and enjoying of the beautiful Riviera Maya, we can’t wait to welcome you again here at Aventura Spa Palace,

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2,055 - 2,059 of 6,835 reviews

Reviewed 14 March 2013

Having been in the hotel indusrty for over 15 years you notice things...I don't try to write bad reviews but, here are some things that might help you in your choice.

Remember in this day and age there should be no....Well it's a Mexican 5 star resort. All the resorts are owned by mega companies and if they want to put 5 star items at the resort they can. if they want to train workers in proper service they can....It's not what it was 25 years ago....So,

We paid for the Aventura Spa ( Adults Only)...The hotel put us in the family Aventura Cove stating this property is all the Aventura Spa... I said NO, didn't pay to have the kids in the play grouns outside my balcony.....After 1.5 days it was changed. You have to stand up for yourself, you paid the money so...get what you paid for.

If you like to take a nice long walk on the beach..You can't they don't have one. They have a man-made cove. What you see in the picture is what you get and it's about 5ft deep but, it's got fish. No para-sail, snorkle (off site), jet ski or marine sports...

They have members who buy time share weeks and they are treated different then us tourists. Better suites are given to them...ocean view can be upto 3 football fields away but, I can see it.

Property is to change into a Hard Rock Resort but, with no real time table for this and the resort does need some renovations now.

Food was very good to excellent in all restaurants. Wide choices, A La Cart has no revervations required as the dining rooms are open fron 6-11pm. Some say the steakhouse is the best it was ok don't have the beef???? All restaurtant with a La (in front of it) are smart causal dress with gents in long pants & collared shirts

Entertainment was ok...Michael Jackson show was the best

For the price range there are better in the same area Now Jade, in Dominican Majestic Colonial, in Jamaca, Rui Montego Bay

Hope this helps

Room Tip: Suite are a bit small in size due to the big whirlpool in the way, no sofa or tub chair to sit on in...
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  • Stayed: February 2013, travelled as a couple
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Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 20 March 2013

Hello Don L, thank you for your review, we appreciate your comments and we also hope many future visitors find them helpful to choose our resort for their next vacations to the Riviera Maya. As you well stated, our Members have preferential treatment and service as part of their membership, for more details we recommend to visit our guest services team. We are happy to hear that you enjoyed the entertainment, and our restaurant´s food excellent.
We look forward to welcome you in the future and make your next visit a wonderful memory here in Aventura Spa Palace.

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Reviewed 13 March 2013

This place was beyond my expectations! I have a background in service and can be critical at times. There was nothing I could find to complain about. The service staff made me feel welcomed and safe. The rooms and resort over all were very clean and well appointed...not over the top but very nice. A perfect place for couples to kick back and relax or to party it up with other like minded people. Thanks to everyone at Aventura Spa Palace for making my stay AWESOME!!!

  • Stayed: March 2013, travelled with friends
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Thank Shaunalee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 20 March 2013

Hello Shaunalee B, we are very pleased to hear that we exceeded your expectations and you felt safe and welcomed and found exceptional service from our staff, even more knowing that is coming from an expert in service like yourself. Thank you for choosing us to give you an awesome vacation, we would love to welcome you again soon here at your favorite resort in the Riviera Maya: Aventura Spa Palace.

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Reviewed 13 March 2013

My wife and I loved the Adventura Spa Palace. We travel to the area allot and this was our first stay here and it will not be our last. The staff were wonderful. The food was the best and could not find any better in the US. I can not find the right words to say how much we love our 7 days here. The gounds, the beach and pool area were spotless and beautiful. The rooms were great, and kept clean. The spa was wonderful. Check in and out was very easy. Everyone was so helpful. A big thumbs up to this place.

Room Tip: Most all the rooms had a good view, they were big and the bar was well stocked.
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  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 20 March 2013

Hello Barry M, thank you for your very sweet review, we appreciate your excellent comments about your stay in our resort, it is reassuring to hear that you loved your stay and found our grounds spotless and well kept to please the eye. Thanks again and we hope we can welcome you again soon here to Aventura Spa Palace.

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Reviewed 12 March 2013

My wife and I just arrived home tonight after a wonder week in Mexico. We have been at many resorts over the years and have enjoyed them all but we think this past week at the Spa Palace is one of our best yet. The grounds are spotless and beautiful. The service was amazing. The spa is wonderful and well worth taking advantage of. All the bars and the bar attendants were very pleasant and helpful. I never once did not hear a welcome from the staff no matter what their role at the resort was. The mexican people are a kind and warm group and they deserve far more then they do for their efforts. I tipped everytime I had a chance as I know they do not make much for wages and yet they are so pleasant and wonderful.

We found the best food in the resort to be at the main buffet next to the pool. We ate at all the restaurants and found this to be our favorite. Our favorite bar was in the lobby at night. We met so many wonderful people and the bartenders were great.

Our room was on the third floor and ocean view. It was always clean and smelled good. No musty smell like others we have stayed at before. Sometimes a little noisy but not too bad.

Many buildings on the Cove side are under construction and it starts early in the am. Did not bother us as we were on other side. We walked each day around the entire resort and observed the construction when walking near there.

I highly recommend this resort and I would stay there again in a heart beat.

  • Stayed: March 2013, travelled as a couple
    • Value
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5  Thank LuvtotravMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 20 March 2013

Hi LuvtotravMinnesota, Thank you very much for your wonderful review, we appreciate you mentioned the warmness and kindness that characterize Mexican people and the service that our staff always strive to provide to our valued guests. It is very reassuring to hear that you enjoyed the food at the buffet, your room´s view and cleanliness. Thank you for your highly recommending us to our future visitors and we hope we can see you again soon here at Aventura Spa Palace.

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Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Price Range: ₹ 23,072 - ₹ 52,884 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico

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