Just returned from a family trip that lasted eight days. Overall a very positive experience. The staff is by and large superb: enormously friendly, helpful, trying to accommodate one's every whim. I want to single out Angela Moo and Diana in the Patio, always ready to serve extra hot cappuccino, Marino and Jack, intrepid snorklers at the inlet, and Patricia over in the Spa who gives the greatest manicure/pedicure. And the aquatic aerobics guy, J, is not to be missed. Also enjoyed the great evening entertainment with the kids, who felt entertained and safe at all times. And my wife and I loved the gym at the Spa, which we used daily. The sauna and steam bath ("hydrotherapy") are gender segregated--oddly, I think, in a place that caters to couples; we never went back.
One word of advice: bring plenty of one- and five-dollar bills. You can easily make someone's day by being generous. Tips might be included, but they certainly don't hurt, and you can't travel to these places and hope to come out ahead. I doubt the people who work there get paid very much.
Now some things that weren't so great. What's with the loud rock music blasting from speakers at all times of the day and into the night? Please! And whoever lodged a group of seminar attendees in the rooms around us?! These were mostly men who started to party at one at night and went on until three or four in the morning. On the family side! What a screw-up! Silencio, por favor.
As for the food: if you're looking for simple Mexican fare, you'll be disappointed. The Hacienda isn't bad, but the pickings are slim. There's a chicken enchilada, which our kids chose every time we went there, but where are the burritos or tacos we were looking forward to? El Greco and La Trattoria at the Spa were good (no kids allowed at either place), but not at all Mexican. Alas, the buffets at the eateries (Mundaca etc.) were nothing to write home about: indifferent American food. The burger patties were terrible, and the steaks almost equally bad. Stick to the fish and some of the veggies (I liked the daily red beets and carrots). The desire to cater to American palates is absurd, in my view. What went wrong there?! (We were also amazed at the quantities
- Official Description (provided by the hotel):
- This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more less
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- Also Known As:
- Aventura Cove Palace Hotel Puerto Aventuras
- Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico