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All reviews italian restaurant el pescador la veranda toed shoes snack bar presidential suite higher floor at noon french fries ocean view main lobby lobby area breakfast and lunch fresh fish second week kids pool plenty of chairs
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Reviewed 5 weeks ago

We recently spent 2 weeks at the Park Royal, Jan/Feb 2019. We knew going in that it was rated a 3/3.5 star hotel. Our overall vacation was good. The cleanliness of the hotel is top notch, they are continually cleaning, never seen cleaner public washrooms. The entertainment was good for the first few nights, the house band is very good, but need to learn more songs. It was the same thing every night. They play until 10pm and the Disco starts up at 9 pm. The disco is located by the ocean and all of the rooms are exposed to the constant boom, boom, boom, until 2 am. No getting away from it. Then there is the Disco across the street that goes until 4 am on the weekends. Needless to say NO SLEEP VACATION. I understand the hotel having a disco/entertainment for guests but the hotel caters to families. We went to the disco one night there were maybe 30 people in there. Why would they inconvenience 95% of their guests for 5%? It would be reasonable to close at midnight like most of the other hotels around us. For this reason we will not return or recommend hotel, also the beds are horribly hard. The food was pretty good, I would recommend the buffet over the Italian restaurant, just haven’t nailed Italian. The Local Mexican families arrive on the weekends and that’s when the time share sharks kick into full gear. The hotel staff were amazing very good service, and we had great housekeeping, always left towel art on the bed.

Date of stay: January 2019
Thank Charlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRIXTAPA, Servicio a huéspedes at Park Royal Beach Resort Ixtapa, responded to this reviewResponded 4 weeks ago

Dear Guest:
Thank you for your stay at Park Royal Ixtapa and your feedback, every is constructive as it encourages us to become better each day, sorry for each inconvenient Park royal Ixtapa will be happy to have the opportunity to serving you again
Best Regards

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Reviewed 5 weeks ago via mobile

You have to make reservations.
Dress code. Usually it's cool. The service is a 10. The salad, dessert and bread bar 10. Food comes HOT and is outsatanding. My husband is a steak person and if he says it was excellent it's a 10. Also the minestrone soup. Pasta always a good choice. The whole experience was great.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank Bkennedy1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRIXTAPA, Servicio a Huéspedes at Park Royal Beach Resort Ixtapa, responded to this reviewResponded 4 weeks ago

Dear Guest:

Thank you for your preference. Your words are very motivating and encourages us to work hard in order to improve every day. We look forward to your next visit to make your stay even more pleasant and memorable. Greettings from Park Royal Ixtapa Best regards

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Reviewed 5 weeks ago

The room was very nice, the view was beautiful, the activities were excellent and there was a lot to do within a short distance from the Resort. I was able to walk to the market, restaurants and other stores feeling safe.

Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank RebeccaD2730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRIXTAPA, Servicio a huéspedes at Park Royal Beach Resort Ixtapa, responded to this reviewResponded 4 weeks ago

Dear Guest:
It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we complished it. Thank you for stay at Park Royal Ixtapa, we are certain that we can make you feel at home every time you come. We will be waiting for your next visit.
Best regards

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Reviewed 12 February 2019

We stayed here the last week of January and the weather was fantastic the entire time and no place was very busy so it was a wonderful time to visit! The hotel was very clean, housekeeping did a great job, our room was nice with a surprisingly comfortable bed, the beach and pool areas were great, staff is very friendly. There were employees always readily available to help with activities and time shares but we were never once harassed or bothered by them, just greeted daily with smiles and well wishes for another great day. We spent most of our time off property exploring the Ixtapa/Zihuatanejo area so ate few meals other than breakfast here but the meals we did have here were very good. There are no stocked mini fridges or coffee makers in the room, not multiple specialty restaurants and no top shelf liquor but you are not paying high end prices either, Park Royal is a very affordable all-inclusive option that I think delivers most everything you need for a great vacation. But if you do need a good nightcap or martini like we did, there are many fantastic restaurants and bars within walking distance. Ixtapa is a wonderful town to walk around and explore in the evenings! My only real complaint is- my word was it loud at night! We stayed on floor 20 so the ocean view was fantastic but the base bumped until 2am every night through closed doors and air conditioning. When we are used to quiet rural nights it made for some difficult sleep and this alone will keep us from staying here again. That being said, we would still definitely recommend to friends with the caveat about the nightly music as I am sure it would not bother everyone the way it did us.

Room tip: It was definitely worth upgrading our room to a higher floor upon arrival, the views/sunsets are amazing!
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Julznb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRIXTAPA, Servicio a Huéspedes at Park Royal Beach Resort Ixtapa, responded to this reviewResponded 13 February 2019

Dear Guest:
Thank you for choosing Park Royal Ixtapa Hotel as a place to spend your holidays as well as for your kind review, All your comments are very constructive and make us reflect on our service and find points to improve.
We would like to have the honor of being part of your vacation again, we will be working and we will take your opinion seriously, so that upon your return everything will be better.
Best Regards

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Reviewed 12 February 2019

Service was great, friendly staff, food was good, the only improvement would have been a softer bed.
locations was great, weather was unbelievable. Room was nice. Pool was nice, may need some upkeep. shower leaked on the floor. some of the rooms have been updated and softer beds but not ours.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Happiness44632073939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRIXTAPA, Servicio a huéspedes at Park Royal Beach Resort Ixtapa, responded to this reviewResponded 13 February 2019

Dear Guest:
Thank you very much for your visit, your words invite us to continue working to improve every day.
We will continue to replace our beds, we hope that when you return, we have finished doing it
See you soon

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