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Reviewed 18 September 2017

I spent last week at Pacifica, awesome place. Very helpful staff and great property. Look for Napoleon for all your needs, he will have you set in a minute.
If you need excursions or day trips, go by the beach and find Manuel, he can set you up with trips and activities, awesome guy!
If you happen to go to the cabanas at the beach, find Juan, he will keep you hydrated and full, great service.
Just an awesome overall time out there. See you all soon!
Cheers!!!

Enrique

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank Enrique E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 21 November 2017

Dear Enrique

First of all thanks for your visit, we are very glad to know that you have enjoyed a pleasant vacation in our facilities. Thank you for sharing with us your experience in our hotel, this will encourage more people to visit us and spend a magnificent vacation in this paradise. Makes us very happy to know that everything was excellent . Napo and all our staff are magnificent people and thanks to them we are one of the best hotels in the area.

We send you a best regards, and hope to see you back soon.

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Reviewed 13 September 2017

We stayed at the Pacifica Spa. Room was nice but could use some TLC. Beds are very firm so we had to get toppers for the beds after the first night. Napoleon is the go to guy he is the most accommodating concierge I have ever come across. Anything you need he takes care of it no problem. His desire to make your stay the best it can be is so outstanding. It is not fake andis completely genuine. The only hiccup we encountered was some of the places to eat. Service is slow and the food for breakfast was mediocre and if you came towards the end of there serving time then you did not get the variety because they did not refill items. Buganbilla restuarant has a nice view BUT the service is painfully slow and when it is hot and humid outside does make for a comfortable relaxing dinner. We all did the All-inclusive package it is very limited on what you can drink for alcohol. The cost is reasonable but we did not feel it was a good value and the food was better eating in town. The bartenders do not know how to make a cocktail other then Pina Coladas and even those could use some help. According to the resort email I recieved that told us about each of the restuarants La Cieba was grilled lobster, it is not it was Italian buffet so a bit disappointed. I did speak to Napolean about this and he said he could get us lobster if we wanted it but was not part of the all-inclusive. The shining star for there restuarents is El Faro. We ate there twice and each time it was fantastic no complaints only praise for service, food, drinks, desert, and a awesome guitar player to set he mood of the evening. All in all we did have a nice time. If I had a choice to not do the all-inclusive then I would not. Not really worth it, even though the cost during the low season is value driven, but so are most of the restuarants you have to eat at.

  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Tasazi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 21 November 2017

Dear Tasazi,

Thank you for your visit, we are very happy to know that everything has been excellent and you have had a pleasant stay. Without a doubt our staff is the best we have, thanks to them and their great work is that today we are one of the best hotels in Mexico. Thanks again and hope to see you back soon.

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Reviewed 10 September 2017 via mobile

The resort is nice, but if you come with rci they will give you the worst rooms. I arrived with a baby of 3 months and my parents. they gave us a terrible suite with many stairs and the worst the bed full of ants imagine!!!! I spent a full day trying to get something better they finally move me to another room so far from the see and full of old staff. They charge me so much more in the all inclusive because i was coming with rci. Today its mu second day and im here in the lobby for someone that can give us more options because with my baby and my parents i can not be up and down. Please dont reserve here!!!!!!

Stayed: September 2017, travelled with family
Thank Ale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 21 November 2017

Dear Alejandra,

In order to provide you immediate assistance and follow up with your concerns it is important to receive along with your valuable comments, your contact information such as name and phone number so we can ensure our assistance.

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Reviewed 5 September 2017

Our nephew os 6'4" and, during a storm, was thrown down in the surf and dislocated his shoulder. The beach staff and concierge at Pacifico Resort were completely professional to help us find assistance! In a nutshell, the Concierge, whose name is Napoleon Teliez, accompanied him with his partner to a local clinic where he was treated by a traumatologist and physician. The fees weren't too much (about $1,100 cash) including anesthesia and x-rays. Napoleon took care of all communications and the doctor with whom the Pacifico has a relationship speaks English very well. The Pacifico also provided a van for transportation to and from treatment. We were able to continue our vacation with only a sling on our nephew to remind us of the "trauma" of this trip. It was a great experience and we HIGHLY recommend staying at the Pacifico Resort!

Room Tip: Like Positano, Italy, there are stairs to climb. There is a gondola to help transport families to and from the beach.
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 21 November 2017

Dear Maxine,

Wow! Thank you for being part of this family for so long, we are happy to read your comments and know that you always spend an excellent vacations at Pacifica, we are very happy to know that you had a pleasant vacation.

We hope to see you back soon.

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Reviewed 2 September 2017 via mobile

We visited the Pacifica Spa resort in Ixtapa with 3 adults and a 13 year old. There are 6 pools, lots of great places to eat on site, regular transportation around the resort is an easy phone call away. The resort is very well cared for and so clean.

The staff were super helpful, very friendly and Napoleon and the rest of the team treated us extremely well, always happy to book reservations or change them as needed.

Our flight home was changed 3 times and Napoleon made a courtesy suite available to us, so that we could spend the extra time at the resort rather than at an airport!

Thank you for such a wonderful vacation, your attention to detail was very much appreciated.

Stayed: September 2017, travelled with family
Thank Heidi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorMT18, Director de Relaciones Públicas at Pacifica Resort Ixtapa, responded to this reviewResponded 23 October 2017

Dear guest,

Thank you for your visit, we are very happy to know that everything has been excellent and you have had a pleasant stay. Without a doubt our staff is the best we have, thanks to them and their great work is that today we are one of the best hotels in Mexico. Thanks again and hope to see you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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