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2 - 7 of 136 reviews
Reviewed 27 January 2018

When we booked our one month stay in the 1-bedroom penthouse suite with infinity swimming pool we did not imagine these problems:

1. Noise - this suite is crazy noisy. It would only be fair to prospective customers to alert them to the outdoor disco next door and to indicate that the palapa roof permits ALL noise from the community into the suite. Even earplugs did not cancel the boom box base.

2. Air quality - the garbage burning from the adjacent property entering through the air conditioner in the bedroom is a serious health hazard. The plastic made it hard to breath and my eyes water.

3. Pool - it is a health hazard as the water does not circulate through a pump and nor is the water tested for chlorine levels. This is very troubling as the birds use the pool as a birdbath throughout the day rendering the uncirculated water a glorified birdbath. Even when staff changed the water in the morning it would become murky with bird droppings by the afternoon. You need chlorine and a circulating pump!

4. Bed - the metal mattress springs were easily felt in some areas while the bed was exceptionally hard in others.

These are just some of the many problems with this property.

Room Tip: Rooms on the opposite side of the open-air disco on a lower floor are a little quieter. Still, bring earplugs!
  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Intrepid_Pursuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockaway H, Director de Relaciones Públicas at Hotel Rockaway, responded to this reviewResponded 17 March 2018

Dear guest,
Thank you very much for feedback, we are working everyday to improve our services
it's good for us to know what we're wrong about to improve it, and hope you come back soon to Puerto Escondido.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

We stayed at this hotel for 3 weeks, Nov 18-Dec 9, and thoroughly enjoyed our stay. The room we had was very nice & spacious, the staff was excellent - and if you needed anything all you had to do was give them a call or stop by the front desk, the restaurant right below our room had excellent breakfast & good drinks while sitting poolside. We had a view of the most spectacular sunsets from our friends' top floor penthouse! It was a great location to walk around Zicatela, many restaurants/bars on the strip to eat, & to travel to other beaches or to go up town was only a short cab ride away. We had a full kitchen so could always eat in also. We loved walking the beach in the morning which was right outside the Hotel. We would recommend it and if we are ever lucky enough to get the chance to go to Puerto Escondido again, we would stay at Hotel Rockaway!

Stayed: November 2017
Thank carmenseverson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockaway H, Director de Relaciones Públicas at Hotel Rockaway, responded to this reviewResponded 17 March 2018

Dear Carmen:

Thank you very much for feedback, hope you come back soon to Puerto Escondido.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017 via mobile

Staff is very friendly and helpful. The rooms are nice but at some days (and nights!) it is very loud due to music around the area/street or aircons running. Breakfast was average, omletes are ok. Some more hangers in the rooms would be nice. Yet the place and rooms are very clean. At the beach there are not enough sunbeds/umbrellas and some mats are missing!

Stayed: November 2017, travelled as a couple
Thank Alexander_Lopez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockaway H, Director Comercial at Hotel Rockaway, responded to this reviewResponded 28 November 2017

Dear guest,
Thank you very much for feedback, we are working everyday to improve our services and hope you come back soon to Puerto Escondido.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

Me and my 10 year old daughter spent a week at Hotel Rockaway. It was wonderful.

Location couldn't be beat...directly across from the beach, tons of options for food around the hotel!

The hotel itself was well kept. The staff were wonderful! Our room was a good size with a kitchenette. Balcony was HUGE with seating and a hammock. I got extremely sick from an ear infection the day before we were to fly home. Staff at the hotel got me in to see an ear, nose and throat doctor immediately.

The pools were clean and not very busy.

We will return!

Stayed: March 2017, travelled with family
Thank Bonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockaway H, Director Comercial at Hotel Rockaway, responded to this reviewResponded 29 October 2017

Dear guest
Thank you so much for your comments, we are very happy to have helped you and you've enjoyed your stay with us, we hope you return very soon to Puerto Escondido and we can make you feel at home.
Regards

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Reviewed 31 August 2017 via mobile

We went there for the wedding of a good friend of ours, we Arrived late that day because of the plain delay, we were tired and grumpy so we went straight to bed.

When we woke up the next day OMG what a beautiful place we were, it is a small hotel, but have all you need when you are at the beach a nice bed, a clean bath and super friendly staff.

It is definitely a good place to getaway for a long weekend

Stayed: May 2017, travelled with friends
Thank apetricca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockaway H, Director de Relaciones con Clientes at Hotel Rockaway, responded to this reviewResponded 11 October 2017

Dear Guest,
Thank you so much for your comments, we are very glad you enjoyed our services and were confortable during your stay, we hope you come back soon to Puerto Escondido and book with us.
Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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