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“Good but designer needs fired”

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Four Points by Sheraton Navi Mumbai, Vashi
Ranked #1 of 32 Hotels in Navi Mumbai
Certificate of Excellence
Scotland
Level Contributor
264 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Good but designer needs fired”
Reviewed 7 July 2012

As a hotel for the area this is good, clean and comfortable with nice access to shopping centres etc next door.
However a opulent of issues do exist.
Firstly staff in level 3 restaurant are slow and disorganised, similar in bar. Firstly bar staff were so so slow and lost that we almost gave up waiting for wine that when delivered was so old that it had turned.
The main issue is staff in restaurant. Too many who wander round not really having a role. They need to be managed, but also don't seem to have a section to focus on. Result is different staff at different times and lack of continuity/responsibility. So for example at breakfast , you sometimes have a missing knife or no side plate or tomato ketchup instead of jam? Badly needs organised/managed!
Secondly, and PLEASE PLEASE don't respond (manager person) until you have sat down and tried these things.
In many places your designer has put design over utility. So in the restaurant the knife is designed to a point. You can't get butter out of your butter packs without it falling, go on try it, or watch everyone at breakfast. The cups are square so if you try to drink out of them it can spill out the sides...go on try it.
Your large sofas on ground floor beside lifts, look like dark lips but you can't sit on them as they have no real back, same with the ones in the ground floor longe area. No backs so you can't relax.
It may sound a bit daft to mention these but they are really annoying especially knives etc

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Ret40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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770 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
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English first
Izola, Slovenia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2012

Four Points by Sheraton in Vashi, Navi Mumbai
The hotel staff tray to be courteous, efficient and friendly, bat the hausekeeping personal are not making them job properly…

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank slavko k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 19 July 2012
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

Thank you for having brought this to our notice.You can be rest assured that this has been taken very seriously with the Housekeeping department. I have spoken to my team and we will take all corrective measures so that it is not repeated in future.

The primary objective of our organization is to give you uncomplicated Comfort. However, sometimes in spite of best of our intentions things go wrong.

We look forward to you staying with us once again.

Warm Regards,

Sumit Kant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 July 2012

I found this hotel a good value for money. The rooms are good, spacious and airy, and the food is quite decent. The gymnasium is excellent and internet service is also very fast. Although a bit expensive, the food is something to stay for in this hotel.
For a business stay, it can be a good choice.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashutoshmagus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SumitKant, General Manager at Four Points by Sheraton Navi Mumbai, Vashi, responded to this review, 19 July 2012
Hi,

Greetings from Four Points By Sheraton Navi Mumbai, Vashi ! !

Thank you for having chosen to stay with us. It was indeed great pleasure to have you with us.

We are indeed happy to read your comments and the message will be conveyed to our associates.

We look forward to your continuous support and patronage.

Warm Regards,

Sumit Kant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 July 2012

This property is located very close to Vashi railway station and the connecting bridge to Mumbai. It has easy access to MIDC at Turbhe and Mumbai-Pune express highway. The rooms are clean and the service quite good. The choice of food in the restaurents is also fine, though ambience could be better.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joy_tuscano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai, India
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 July 2012

Great rooms with modern interior. Looks small but has all big things like fitness (big one but bad trainers for gents and good trainers for ladies - biased), happy hours for club rooms, good restaurant and meeting halls. Pleasant stay for business trips. Close to big malls and in the heart of Navi Mumbai. Well connected and highly secured place.

Room Tip: Stay and enjoy
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SELVAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Navi Mumbai, Vashi

Property: Four Points by Sheraton Navi Mumbai, Vashi
Address: Plot 39/1 6 To 15 Sector 30A | Vashi, Navi Mumbai, Mumbai 400701, India
Region: India > Maharashtra > Mumbai > Navi Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Navi Mumbai
#1 Spa Hotel in Navi Mumbai
#4 Romantic Hotel in Navi Mumbai
#5 Family Hotel in Navi Mumbai
#7 Business Hotel in Navi Mumbai
Price range (per night): ₹ 6,001 - ₹ 11,421
Hotel Class:4.5 star — Four Points by Sheraton Navi Mumbai, Vashi 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in the corporate hub of the Navi Mumbai metropolis, the Four Points by Sheraton Navi Mumbai, Vashi is designed to meet the needs of today's discerning traveller. Just a stroll away from prominent shopping opportunities and the city's thriving business centre, we offer modern-day living and easy access to experience the traditional local lifestyle. Our convenient location makes it easy to get out and explore Navi Mumbai's myriad attractions, like the Belapur Fort, Central Park, a golf course, ISKCON Temple, and Kharghar Hills. Mumbai is just 35 kilometres from the hotel, and the industrial city of Pune is 134 kilometres away and is easily accessible via the express highway in two hours. Designed in a contemporary style, our 150 guest rooms and suites are tastefully decorated and provide all the comforts of home, including High Speed Internet Access and the Four Points by Sheraton Four Comfort Bed™. Our fitness centre, swimming pool, and spa make it easy to relax and recharge after a long day of work or play. And our three restaurants and lounge bar present a selection of cuisines from around the world. ... more   less 
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Also Known As:
Four Points By Sheraton Navi Mumbai, Vashi Hotel Navi Mumbai
4 Points By Sheraton Navi Mumbai, Vashi

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