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Reviewed 12 September 2019

Thank you JW Marriott for a wonderful stay... we had a group of 20 of us that stayed Sept 6-10th and the hotel accommodations, facilities, décor, food was beyond our expectation! Your staff is one of the reasons we had such a great time and a special recognition to Carlos - Bellstaff. Carlos, went out of his way to make sure we were well taken care of and each time we entered or left the hotel he was there with a great smile and positive energy!

Room tip: ALL rooms are great!!!
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank KarenDayNapa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ernesto Alfonsin, Otro at JW Marriott Los Cabos Beach Resort & Spa, responded to this reviewResponded 7 October 2020

Dear KarenDayNapa,

On behalf of all the ones that we work at JW Marriott los Cabos, we feel very honor about the feedback to you provide to us, it is our commitment to creating magnificent times and treasurable experiences for all our visitors, thanks for letting us know the incredible work that Carlos made during your stay, we will pass the information to his area manager to improve him to continue doing his job with this energy and proactive service.

Hoping you could visit us soon, we have made changes in our restaurant menus that yo would love to try!

Sincerely,
Ernesto Alfonsín
Reservations & E-commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019

This might be my favorite JW Marriott hotel. Everything from the facilities to the staff and restaurants are great. I stayed for a week and everything I needed was taken care of. I don't get a chance to go to Cabo too often but this is a fantastic place to stay when I do.

Date of stay: July 2019
Thank thesimonk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ernesto Alfonsin, Otro at JW Marriott Los Cabos Beach Resort & Spa, responded to this reviewResponded 7 October 2020

Dear thesimonk,

Thanks for sharing your experience at JW Marriott los Cabos, we truly appreciate your comments, this one would be shared with our entire staff so they could continue improving day by day to create memorable experiences for all our guests, hoping we could host you up one more time when the life brings you back to Cabo.

Sincerely,
Ernesto Alfonsin
Reservations & E-commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019 via mobile

Daniel escobedo and Abraham sayago were the BEST Bar tenders!!!! They went above and beyond to make our team me in Cabo amazing. The best drinks and best service we could have asked for. Thank you!!!!!!!!

Date of stay: September 2019
Thank ddddddddghg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ernesto Alfonsin, Otro at JW Marriott Los Cabos Beach Resort & Spa, responded to this reviewResponded 6 October 2020

Dear ddddddddghg,

We truly appreciate your comments and feedback of your experience at JW Marriott los Cabos, our staff works hard day by day to create and provide memorable experiences to all our visitors.

Hoping we could host you up one more time!,

Sincerely,
Ernesto Alfonsin
Reservations & E-commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2019

We come to this hotel about four times a year to just to relax however we have been here two times this year (April and September) and the service at the pool as gone from excellent to beyond disappointing. Since we just come here to relax we really spend 90% of our time at the pool and I would honestly say that the service and cleanliness has gone from a 10+ to a 2 at best this past year. So sad to say this but we would no longer recommend this hotel.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Cgress07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MiguelMestas, General Manager at JW Marriott Los Cabos Beach Resort & Spa, responded to this reviewResponded 10 September 2019

Dear Cgress07:

Thank you for taking the time to share your travel experience with the TripAdvisor community.
I am very sorry to learn that we felt short in your expectations this time. Please receive our most sincere apologies for the inconveniences presented. Your comments have been shared with the appropiate hotel teams leaders in order to take the corrective actions.
We hope you can give us the opportunity to host you once again in the near future.
Sincerely,

Miguel Mestas
General Manager.

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Reviewed 8 September 2019

I realize that words like fabulous, fantastic and extraordinary are ones you hear a lot from the guests that are lucky enough to experience the service and luxury of the Griffin Club. However, they are inferior to really tell the story of the experience.
The level of service was exceptional. We would like to call out a couple of people who made our time so very special. Our Butler, Juan Carlos greeted us at the front desk and walked us through the resort pointing out the features and led us to what we began calling "sanctuary". The Mayma Lounge was a lovely respite from the heat and sun. After Juan Carlos ensconced us in our Poolside Cabana while our room was readied he took care of our bags, leaving us to enjoy the stunning pool.. We felt like it was our private pool. Yes, occupancy was down and the 2 other parties there were as wowed as we were with the quiet and privacy. Ms. Yessica took expert care of us all afternoon.
When we tore ourselves away from the pool, we not only found a gift but a beautiful bath of bubbles and fresh flowers. Chocolate covered strawberries and a chocolate wish to celebrate our occasion. What a welcome!!
The accommodations are better than pictured. The furnishings are high end. The balcony furniture was comfortable. A perfect place to enjoy a morning espresso ( Yes there is Nespresso machine) or a glass of wine in the afternoon taking in the views of the ocean. Not to mention the cactus garden roofs. That is what vacation is all about.
The Pool exclusively for Griffin Club guests is an opalescent tile wonder of liquid refreshment. The Cabana provided shade and great place to read between meditating on the horizon. Ms Yessica was our afternoon hostess at the pool. She was constantly in motion. Ice, beverages, fresh towels. lunch. Professional and friendly. Any thing we wanted she was there to provide.
Dinner at the poolside Nak Grill was great! BBQ ribs and grilled local catch fish were delicious, The table side prepared salsa was the best we have ever had. A cooking lesson in itself. Not sure of the reason (low occupancy ) the food offerings in the Club lounge were changed and we were welcomed at the Ua restaurant for a breakfast buffet that was option paralysis inducing. The variety and preparations was mind boggling.

The rest of the resort has numerous pools and lovely spaces to relax and enjoy the views of the ocean. As night falls the Payote Roof bar is a perfect place to watch the sunset with a cool drink in hand.
All things must come to an end but we spent our last morning enjoying the pool before we had to leave the oasis. When we did our butler on duty, Alberto made our check out seamless.

I will highly recommend this gorgeous resort and especially the Griffin Club. I can't wait to come back.

Room tip: The building closest to the ocean is fabulous
Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank Trixiestips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ernesto Alfonsin, Otro at JW Marriott Los Cabos Beach Resort & Spa, responded to this reviewResponded 6 October 2020

Dear Trxiestips,

On behalf of all the staff that works at JW Marriott los Cabos, we want to thank you for sharing your marvelous experience here at your home far away from home, this congrats has been delivered to the area managers so they would be letting now the staff about the good and hard work they are making to have a happy guest at our property. As you may mention Griffin Club it is our ultimate experience in the one we offer the most personalized service and privacy that you could have, so you could only have enough time to enjoy all the facilities of our resort. As we are located in a private community near to the San Jose downtown we do offer stunning views of the Sea of Cortes with magnificent sunrises and sunsets that provides all the relaxation and wellness to our guest.

We are so excited to host you one more time when life brings you back to sunny Cabo,

Sincerely,
Ernesto Alfonsín
Reservations & E-commerce Manager

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