My husband and I just returned from a one week trip to Cabo and our stay at Krystal Grand was great. We stayed on the 2nd floor of the Altitude tower in a very nice room that included a jacuzzi on our deck! The ocean views were spectacular and the bed was very comfortable. We had no issues with anything in the room. We did hear of others that had some problems in other buildings so I would suggest the Altitude tower rooms when booking. A big thank you to Roberto- our concierge. He assisted quickly and efficiently with anything we needed and helped make our stay more enjoyable. Navidad and Jose at VIP services were also very helpful and friendly and the lobster dinner arranged for us was fantastic. The pools were always clean and seats were easy to find as we were up early each day. The beach is amazing. Beautiful walks every morning and the crashing waves of the ocean were so relaxing. At times it was even calm enough to venture in a little. We saw lots of fish jumping and some dancing stingrays in the evening. The food was good each day, although not 5 star,there was always something we liked. All covid protocols were being followed by all staff which was much appreciated. All in all we have a beautiful vacation that was much needed!<br />
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Location was amazing!! This was my first experience with an all inclusive and we were very disappointed. The cleaning lady only had 2 towels in the room and we had 3 people in the room as well as no wash rags or face rags whatever they call them. This was something we had to ask for every day because the cleaning lady did not have them on her cart. They were supposed to restock fridge daily and they never did that. The snack shop by the pool I waited an hour to get a hot dog and hamburger it was insane. The Grill restaurant running out of certain foods. Never once did we get waited on by the pool for drinks or food,. Everyone we talked with had alot of the same issues. This couple from Canada had to pay $300 more dollars to get a room with air because their air didn't work. WHAT !! Then another couple we talked with as well their air didn't work at all either and they moved them with no charge, As far as things going on at night nothing!!! Nightly activities they claim. NOT
Do not stay here!!!!

Annually, our whole family of 9 travels to many destinations from cheap to luxury travel.

We do not expect a 5 star service at a 3-4 stars hotel. The experience with Krystal Grand Los Cabos was terrible. We traveled to Los Cabos with our family, total 9 people, from June 18-23 2022.

At check in, there were only 5 couples ahead of us. It took us more than 1 hr and 30 minutes to check in and 2 out of 4 rooms were not ready.. We had to come back after 2-3 hours after the check in to receive the room keys.

All of our family were given rooms in the residence tower. There were 2 huge building fans one story below my grandparents' room. They could not sleep at all during the night due to the noise. The next day we asked if we can change to a different room and they told us that we should be able to change the following day. They told us to pack up and leave the old room by 9am and we should have the new room by 1-2pm. We did not get the new room until 5pm and everytime we went back to the front lobby to check on the status, we were waiting min 20-30 minutes each time to talk to someone. Basically my grand parents had no room for the whole day and had to stay outdoors. (There is no public space in any of the buildings that has AC available except for the bedrooms and it was about 33-35 degrees outside). We finally got the key to the room and were excited to get the room only to find out thaf the key did not work. It was another wait time to get the key to work.

My uncle's bedroom AC did not work for the entire stay. The living room AC was dripping water and it took them more than 4 hours to fix it. A few people came by trying to fix it and there was no communication between the technician and the front desk. Nobody informed us until last minute if we needed to change the room or the AC can be fixed so my uncle and aunt were left not knowing what to do with their luggage.

3 out of the 4 rooms had no bottled water on the first day. The front desk and room service did not answer for the whole night. We had to hunt around the next day to find some water bottles.

We also noticed that the hot water in the shower stops working after a couple of minutes.

Moving onto restaurants.

The Italian Restaurant -it took us more than 2 hours to have the food on our table but they misses 3 out of 9 main dishes for our order. The portions are extremely small and none of the dishes were good.

There are no ACs in all the restaurants.

Ayami tepanyaki was good but it is indoor with no ventillation so people are sweating all through dinner. It also took them more than 2 hours to get the sushi dishes.

On the 4th day my brother's room key and our room key did not work so we had to go back to the front desk (8 min walk) to fix it.

They are very very understaffed and fully packed. I will not return here and will not recommend anybody to visit here.