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Reviewed 18 September 2018

Nice interior, clean and small /relatively small/ hotel, with great stuff, awesome, enthusiastic entertainers: Christian and mmm ... I forgot the name of the other guy :), tasty and always fresh kitchen, very polite and smiling stuff.
The pools were always clean though not that deep as I would love to. Beach was nice too, but swimming is not possible there as the waves and running sands are very common.
Rooms were specious, clean and nicely furnished.
There was no smell of food or humidity or anything else in surroundings / usually in that kind of hotels you always can smell some food prepared everywhere/, which was a good indicator for me.

If you go to Cabo and want to be able to swim a little bit, then go to the actual Cabo San Lucas, the downtown part, where all the touristic places are, as well as the famous rock formations.

So, overall, I am satisfied with my 5 days trip to Cabo and stay in this hotel.

Room tip: Take the ocean front rooms anyways :)
Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank GayaneG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Los Cabos Hotel, responded to this reviewResponded 13 October 2018

Dear Gayane: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference. Kind regards, Michel T., The Manager.

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Reviewed 18 September 2018 via mobile

The resort is awesome! The staff is super nice & respectful. Our first night here they had Mexican Night in the garden & the food was amazing! Clean rooms, nice pool areas. Please be sure to tip everyone you come across...drivers, waiters, waitresses, tour guides, etc.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank src5616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Los Cabos Hotel, responded to this reviewResponded 13 October 2018

Dear Guest: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference. Kind regards, Michel T., The Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

Our group travels on a regular basis, usually choosing beachfront destinations. This year, we we went to St Croix and St Thomas in the Spring and we went to Costa Rica in August. We chose the Krystal Grand based on the great value and the location. We were thrilled. Each day your staff made sure our every need was satisfied. We met Wendy, Victor, Mauricio, Alan, Edith, Orfi, Raymundo, Adrian and Olachea to name just a few. These staff members were AMAZING! We ventured to the Spa and had an excellent experience as well!

The staff at the gift shop was great, the breakfast staff was amazing--shout out to Alejandro!

We played volleyball in the pool with Alan and Edith. We loved the water aerobics and the beach front yoga.

We enjoyed the karaoke night, the Independence celebration and the beach party! We will be back!

Our only negative feed back is for Risotto staff. More training is needed and they need to smile! We would also love to hear more music by the pool.

Thank you Krystal Grand (now Reflect) for 5 fantastic days for the Fantastic Four!

Room tip: Bring Small Bills for Tips
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Franklin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Los Cabos Hotel, responded to this reviewResponded 13 October 2018

Dear Franklin: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference. Kind regards, Michel T., The Manager.

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Reviewed 17 September 2018 via mobile

My wife and I along with other family members were there for one week. We really had a great time. The service was also great ,big thanks to Idel, Adrian and Roman. We loved the food at all the restaurants and of course the drinks. The pools are nice but they close too early. The entertainment is not that great but I think it's because it's low season. The beach is nice but waves too high and rough to swim. Overall I recommend it and we would definitely return.

Date of stay: September 2018
Trip type: Travelled with family
Thank alvin0v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Los Cabos Hotel, responded to this reviewResponded 13 October 2018

Dear Alvino: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference. Kind regards, Michel T., The Manager.

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Reviewed 15 September 2018 via mobile

Family vacation and enjoyed the resort. Beautiful accommodations. We had the swim out pool which we utilized a lot. Idel Castillo from the surf is pool bar really made our visit feel vip and took care of us with drinks and food requests. He made our experience great!!!!!!
We enjoyed the wine tasting experience with the soma Lee, Christopher. Very informative and great wine pairings.
The housekeeping staff was also great. Thank you for giving us all the extra towels.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank Julienne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mthenot, General Manager at Reflect Krystal Grand Los Cabos Hotel, responded to this reviewResponded 13 October 2018

Dear Julienne: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference. Kind regards, Michel T., The Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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