Due to the renovation work of hotel lobby and rooms, pool areas are so noisy. Hotel staffs are not kind. Servers were not bring food beverage and/or food in time. I could not order room-service since no one picked up my calls during operation hours. The trip was worst experience in my travel.
Dear Steve Y
We appreciate the time you have invested in writing a summary of your stay with us.
It appears that there have been a number of issues that are very atypical and not reflective of our brand experience; if this stay has been marred by irregular circumstances, we can only renew our apologies and assure you that in the meantime, we have extensively informed the team of your comments.
We work daily to exceed our guests' expectations and would love the opportunity to host you again in the near future to provide you with an extraordinary stay.
Regards
Kimberly M
Social M
The resort was a great getaway. However, the transportation from airport to resort was less than desirable. The transportation grouped two groups together, which was 5 people. We (my group still had to pay $280.00, instead one way divided by 5. It was a more efficient way of traveling to the resort. I feel we were scammed with the travel to the resort.
Dear Maps33791
On behalf of the staff and management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure to be your host during your recent getaway to Hyatt Ziva Los Cabos.
I am sorry to hear that you had some issues with the transportation, I would like to know if it was the transportation we have with the resort's trusted provider or was it an external transportation to us, so we can review the issue and follow up on it.
One of our main commitments as a team is to ensure unforgettable experiences for our guests on their travels back home.
Let me thank you once again for your comments and on behalf of Hyatt Ziva Los Cabos, we sincerely hope to have the opportunity to welcome you back again soon.
Regards
Kimberly M
Social M
Heid Ziva is an extraordinary Resort with World class customer service. It is undergoing some construction right now to continue to improve, but the overall experience is quite extraordinary. My wife and I went last year and went again this year. I have all already made reservations to go again in 2025. This is a truly extraordinary resort with what I consider some of the best customer service I’ve ever received. I give it my highest recommendations.
Dear Gary F
Thank you for choosing Hyatt Ziva Los Cabos to host your recent vacation and for taking the time to share with us your review of your experience at our resort.
We are delighted to know that you had a dream vacation at our all-inclusive resort due to the service and attentions of our staff, which exceeded your expectations.
One of our main commitments is to ensure that all our guests enjoy a relaxing vacation at our resort. On behalf of the Hyatt Ziva Los Cabos family, we sincerely hope to have the opportunity to welcome you back again soon.
Regards
Kimberly M
Social M
The hotel might be under construction but we barely noticed. The lobby construction is starting to look really nice. The noise did not bother us at all. We stayed in main tower as Club and on 7th floor and never even heard any noise. We were at Adult pool and infinity pool and it was great. We even went to the spa and the noise did not bother us. The food has improved 100% since last year when we were there. Catalina our concierge checked in with us everyday and made sure we had what we needed. We stayed in a 1 bedroom OV room and it was really nice and came with a special treat every day. The halloween and Day of dead celebrations were really good and entertaining. Already booked for next year again!! FYI.. the tortilla making class was super fun!!
Dear Julialocatelli
We are very happy to hear that you had a great experience at Hyatt Ziva Los Cabos, your review has made our day. Our entire team works very hard to keep our guests satisfied, but we can only do it thanks to amazing guests like you.
Thank you again and we look forward to serving you again soon.
Regards
Kimberly M
Social M
Don't let the construction keep you away! The noise was not intrusive, and with fewer people at the resort, we never had to stand in line for meals and there were plenty of chaise lounges at the pools to choose from. Rooms are nice, some might need some updating, but very clean with very good amenities. We got housekeeping every day and turn down on the first night. Loved it!
Dear Christi C
Thank you for choosing Hyatt Ziva Los Cabos to host your recent vacation and for taking the time to share with us your review of our resort. Your first-hand experience really helps other families traveling together.
We are proud to know that the service you received from the staff members was consistently first class, as were the hotel's facilities and accommodations.
One of our main commitments as a team is to ensure unforgettable experiences for our guests on their travels back home. Let me thank you once again for your comments and on behalf of Hyatt Ziva Los Cabos, we sincerely hope to have the opportunity to welcome you back again soon.
Regards
Kimberly M
Social M
