We had a group of 19. A mix of family and friends. We were all very pleased with our stay & staff. We had 1 day of heavy rain all day and they did all they could to ensure everyone had something to do, so it did not seem like a lost day of their vacation! Overall a great time was had.
Dear lafuz j
We appreciate you taking the time to share such an enthusiastic review of your recent visit.
Rest assured that we have shared your kind comments with our team as motivation to maintain our commitment to deliver truly remarkable experiences to our guests. We thank you on behalf of our team and management.
We sincerely hope that we may have the honor of hosting you in the not too distant future.
Regards
Kimberly M
Social M
Go somewhere else, they major overhaul of food and management! Food was horrible, cold or undercooked. Trip advisor wouldn’t let me upload pics for some reason. Rained in my room they brought a bucket but we cleaned up water. Friendly staff workers. Complaint met with intimidation
Dear Nomad04783318997
On behalf of the staff and management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure to be your host during your recent getaway at Hyatt Ziva Los Cabos.
I am sorry to hear that you had some issues during your visit. Thank you for letting me know, thanks to your comments I will be able to approach our managers in the areas mentioned above to follow up on them, we will take this opportunity to work on these areas to better serve our guests.
One of our main commitments as a team is to ensure unforgettable experiences to our guests on their trips back home.
Allow me to thank you once again for your comments and on behalf of Hyatt Ziva Los Cabos, we genuinely hope to have the opportunity to welcome you again soon.
Regards
Kimberly M
Social M
DO not stay here until after the construction has completed. the Noise was horrible and constant. the main pool was part of the issue, there was construction workers and wood box's and areas of the pool were roped off. Not a great expeiance
Dear iram2152024
We appreciate the time you have invested in writing a summary of your stay with us.
We are very sorry for the series of inconveniences you experienced during your recent visit, we have carefully reviewed your comments and I want you to know that appropriate actions will be taken in each of the departments involved.
In the coming days we will continue to implement services and improvements to avoid having similar inconveniences to the one you experienced. Your perceptions regarding our service and attitude of our staff help us to identify our areas of opportunity and work on them to achieve the satisfaction of our guests.
We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.
Regards
Kimberly M
Social M
Great all inclusive hotel with great food, drinks, and staff to tend to your needs. Everything was perfect!
Dear Yalmartix
We would like to thank you for choosing our resort to host your recent getaway to our destination. It was a pleasure to have you and we appreciate you taking the time to share your experience.
We are very happy to hear that your stay was most enjoyable and that you were very satisfied with our service. We strive to provide the most memorable experience to our valued guests. We greatly appreciate your kind comments and have shared them with our team.
We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and our resort.
Regards
Kimberly M
Social M
My husband and I just spent 4 nights at the Hyatt Ziva Los Cabos and here is my honest review.
Location: Hyatt Ziva is located directly on the beach, 20-25 minute drive from Los Cabos Airport, 10 minutes to downtown San Jose Del Cabo and about 30 minutes from Cabo San Lucas. While the beach is not advised to swim in, it’s great to have the beach accessible to walk up and down in the mornings/evenings or to lay out in the hammocks or cabanas on the beach. Also, the resort seems to be in the nicest area around — there is a super beautiful grocery store and mall walking distance (5 min) across the street where you can buy anything. Very convenient.
Transportation: the resort does not provide transportation but it really didn’t matter. We used Uber’s the entire time and never did we wait over 5 minutes for one to arrive. We paid about $15 each way between airport and Hyatt. We paid about $25 each way to Cabo San Lucas and back. And about $8 each way to downtown San Jose Del Cabo and back. Getting an Uber to and from the airport was incredibly easy… don’t listen to the taxi companies at the airport who will tell you it’s illegal to use Uber, or that you have to walk a mile to pick up an Uber outside the airport. It’s not true.
Food: food and drink was wonderful and of course, everything was completely included in cost. We did tip extra but that is not the expectation. There are currently 5 restaurants open - Steakhouse, Mexican, French, Teppanyaki and Buffet. There’s also a sports bar with tons of TVs, snack bar, other bars… and best, the 24 hour coffee shop with pastries, smoothies, sandwiches, and the best ice cream that you MUST have. The minibars in the rooms are stocked daily and included in all-inclusive, as well as room service which we shockingly didn’t use once because we were so damn full from all the other options.
Service: this was the highlight of our trip. We couldn’t stop talking about the people and how incredibly kind and amazing everyone was. Literally, everyone. There were a few standouts that I have to mention because they made such an impact on our positive experience — Alejandro (server at the Infiniti pool) 🏊, Margarita (hostess at the Plaza Buffet), Emilio (one of the managers that hooked us up), Kelly (check-in) and lastly sweet Cristina (server at Plaza Buffet). Give those people a raise! :)
Activities: first of all, we were there on Sunday for Mexican Independence Day and the Hyatt threw an INCREDIBLE celebration. I’ll post pictures but I was completely blown away… so much food, gorgeous setting and great entertainment. They truly went all out. I would plan my trip back to the Hyatt Ziva for this holiday again in the future just to experience this special event again. We also used the gym twice which was well equipped, clean and quiet. We did water aerobics and went to a show in their giant theatre. They have an extensive entertainment calendar every day that would make anyone happy, should you choose to engage.
Accommodations: we stayed in a swim-up room in building 3 facing the adult pool. We decided to upgrade from a balcony room when we checked in and glad we did. Room was large with a living area and large balcony with chairs in the water. The bed and pillows were very comfortable which is so important to me considering I’m 7 months pregnant. Probably my only real complaint about the resort is the pool hours. All pools are open 8am-8pm, so you can’t use your swim up pool off your room after 8pm. That was a little disappointing.
Construction: I read reviews for weeks and almost switched my reservation to Dreams because I was so worried the construction. Let me say this… I would rebook a vacation at the Hyatt again for next week if a could. The construction did not impact our stay in a negative way. Right now the lobby is under construction, as well as the building on the left side of the pool. You definitely hear construction happening at the main pool but they had music and activities that make it okay. No construction noise in adult pool area and no work on Sundays.
Dear R6746YUkellyr
Thank you for choosing Hyatt Ziva Los Cabos to host your recent vacation. We appreciate you taking the time to write this wonderful five-star review about your wonderful experience at our hotel.
We are delighted to know that you enjoyed a dream vacation at our all-inclusive resort thanks to the service and attentions of our staff, as well as the facilities and restaurants.
Thank you so much for taking the opportunity to tour each and every one of our facilities, your first hand information will help other travelers get a sense of the beautiful experience they will have at Hyatt.
I am honored that you mention the service of our associates, this means that they provided you with the excellent quality of service that Hyatt Ziva is known for.
One of our main commitments is to ensure that all of our guests enjoy a relaxing vacation at our resort.
On behalf of the colleagues at Hyatt Ziva Los Cabos, we sincerely hope to have the opportunity to welcome you back soon to celebrate your upcoming travels.
Regards
Kimberly M
Social M
